Microsoft Services Essential Support is a new family of affordable, prepackaged support Offerings that can give your IT staff time to focus on more strategic projects, while helping to keep your budget lean. Available immediately, the Essential Support standard plan provides phone-based access to Microsoft technical support professionals who provide problem resolution support and proactive support assistance. You can find more detailed information on Essential Support in the Essential Customer services guide.

Essential Support Highlights

Two, fixed-price Microsoft support packages designed to meet the unique IT needs of midsized businesses.

Proactive support assistance with prescriptive advice and guidance on IT issues such as performance concerns, disaster recovery, and configuration assistance.

Phone-based support by Microsoft technical account professionals to help maximize IT efficiency and your technology ROI.

Full access to online information services to ensure your IT staff remains up to date on the latest Microsoft products and technologies.