Providing help using Remote Assistance
Sometimes the best way to help someone fix a problem
is to demonstrate a solution. Remote Assistance is a
convenient way for someone to connect to a friend's
computer (you both must be running Microsoft Windows
XP) in order to walk through a solution together.
The following information applies to users who have
received a Remote Assistance invitation.
After you are connected, you will be able to view
your friend's computer screen and chat online together
in real time about what you both see. With your friend's
permission, you can even use your mouse and keyboard
to work with your friend on his or her computer. Please
respond before the expiration time listed in the invitation.
Caution Accept invitations only from people
you know and trust. E-mail messages can contain viruses
or other harmful attachments.