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• About Microsoft® Office 2003
• Sales and Marketing Overview
• Market Your Business
• Manage Your Customers
• Operations, HR & Finance
• Customer Testimonials
• Additional Resources
• Index

Sales and Marketing Overview

How to Connect with Your Customers This guide provides basic sales and marketing practices, demonstrating how to develop and use a tactical marketing plan and sales process.
Sales and Marketing for the Small Business Owner: Test Your Knowledge Take this Sales and Marketing quiz about using technology to build successful sales and marketing programs for your small business.