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Management

Top Viewed Management Articles

7 ways to defuse angry customers

It's the nightmare that every businessperson experiences: a shouting match with a customer or client.

7 things never to tell your customers

Sometimes, it feels like I live in verbal snafu central — at least when I'm in earshot of some business owners.

5 business-lunch faux pas

The recipe for a successful business meal seems deceptively easy. "Let's meet for lunch," you tell a client or associate. You get together. You talk business.

5 ways to win over a dream client

Every business has a dream client — one prospect they'd give just about anything to land.

 
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