Small Business + Support

Get free help with Microsoft products

Small Business + Support gives you the Microsoft software advice and assistance you need in one place. If, like most business-owners, you'd rather spend time concentrating on your business, not your computer troubleshooting skills, then Small Business + Support can help you.

Small Business + Chat

Have a question about licensing, product, or program information? Want to chat with a real person?

The Small Business + Chat lets you interact with an expert who can answer your Microsoft software questions. You talk to the Chat team online, by typing what you want to say into a chat window.

Our experts have been trained to understand the needs of Small Business and are committed to helping you find answers to your general questions.

General Questions — these are usually simpler types of questions about Microsoft products that will generally take less than 20 minutes for our advisors to answer. These questions are always free to you as a member of Small Business + and we encourage to use and try out the service as often as you like.

Small Business + Helpdesk General Questions

• "Here's what I want to do . . . what Microsoft software do I need to do that?"
• "I need to develop and maintain a website for my company, which Microsoft products do you recommend me to use?"
• "My main competitor does it like this. How can I do that with Microsoft products?"
• "Which products are included with Microsoft Office Professional 2003?"
• "What's the difference between Windows Small Business Server 2003 standard and Premium?"
• "How do I remove my reading pane in Outlook?"
• The Small Business Concierge can help you with simple product and ‘how to’ questions. If your question is of a deeper or technical nature, they can refer you to documentation or to the technical support line. Give the Small Business Concierge support a try.

Self-help

Small Business + Self-Help gives you access to a wide range of articles, bulletins and technical documentation to help you solve problems with your Microsoft software. You can view articles by product or search to find a solution to a specific problem you may be having.

Self-Help has been designed to help you find accurate answers to your queries quickly. It'll also help you stay abreast of the latest important security information and access newsgroups where you can talk about Microsoft software with other users.