Customer Success Stories

Learn how other organizations utilize Microsoft products and technologies to flexibly, cost effectively and reliably automate their business processes. These case studies will help you to understand what the use-of-service oriented approaches to development has meant to a wide range of organizations. The organizations profiled here span a range of industries, geographies and business scenarios, providing many success stories.

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To find other case studies applicable to your situation, please go to the Microsoft Case Study Finder. Enter "SOA" in the Key Word field, fill out additional parameters as desired and then click Search at the bottom of the page.

Featured Case Studies

Leading Internet Retailer Builds an Enterprise Service Bus Using In-House Technology
With plans to replicate its existing e-commerce infrastructure in China, Newegg.com wanted to avoid reusing the point-to-point, database-level integration techniques that it had used in the past, which had made accommodating new business processes slow and costly. Instead, the company is building an enterprise service bus (ESB), which combines service-oriented architecture principles with an event-driven, standards-based messaging engine to provide a comprehensive integration framework that will improve all aspects of the software development life cycle. By building its ESB using technology built into the Windows® platform instead of buying one based on Java and/or open source software, the company will realize the benefits of a comprehensive integration solution with lower initial costs, reduced long-term complexity and costs, and minimal additional developer training.

Internet Service Provider Reduces Time-to-Market for New Services by 40 Percent
T-Com, a division of Deutsche Telekom, is one of the largest broadband and fixed-network providers in Europe. Previously, T-Com provided value-added network services like Web hosting to customers using a system that was difficult and costly to maintain and update. To enhance its position in the competitive telecommunications industry, T-Com needed to decrease the time it took to get new services to market while keeping costs down. The company turned to Sapient, a Microsoft® Gold Certified Partner, to build a centralized, automated provisioning system based on a service-oriented architecture. T-Com makes these real-world business processes possible with Microsoft BizTalk® Server. The new system is able to handle 10 times more customers than the previous system and has reduced provisioning costs by 10-15 percent. T-Com also can bring new services to market 40 percent faster than before.

Electronics Company Cuts Project Development Time by 50 Per Cent with Service-Oriented Architecture
Siemens is one of the world's largest electrical engineering and electronics companies. Over the last four years, the Siemens business unit IT Operations has created a service-oriented IT architecture that integrates disparate data sources and eliminates human bottlenecks in key business processes. To progress its service-oriented philosophy, Siemens rolled out Microsoft® BizTalk® Server 2006 at the heart of its infrastructure. This integrates SAP applications with business process modeling software Aris, reducing development times for new, automated business processes by 50 per cent. In 2006, the company used these tools to automate IT provisioning for employees. HR professionals are now free to focus on core activities as time-consuming telephone and fax communications have been eliminated, and employees can work more effectively from day one.