Authors: Ken Circeo, Walter Isidro - Microsoft Corp.
New to Speech Server or speech apps in general? Circeo and Isidro discuss four questions you must ask yourself before you even think about coding.
Author: Joe Carey - Vail Systems
The time has come to think of the call center and the data center as one, with voice representing just another customer touch-point.
Authors: Chris Biber, Andrew Kozminski, Sonia Langenberg - Pronexus
While Touch-Tone IVR systems can save you money, they also have inherent drawbacks such as complex menu structures and difficult caller navigation. Speech recognition technologies can resolve many of these shortcomings.