Uncover Additional Revenue Opportunities
| Business Issue | Speech Solution |
Companies are looking for new products and services that will retain and attract customers and differentiate their company from the competition. | Speech-enabled systems can offer customers new and different products and services - and will differentiate companies from their competition. |
Companies are looking for ways to leverage contact center agents' time and focus them on new revenue-generating opportunities. | Speech-enabled systems free agents from time-consuming, low-value calls, allowing them to focus their efforts on new revenue-generating programs and upsell and cross-sell opportunities for customers. |
Case Study
A top-ranked online mortgage lending firm realized they had a serious problem: their contact centers were overloaded with customer calls inquiring about refinance options. Only 20-30 percent of their 1 million+ customer base used their self-service Web site to inquire about refinancing. To remedy the situation, the firm decided to install a speech telephony front-end to their Web business. The result: the company generated $1 million in new revenue from the voice-enabled refinancing system within the first 3 months, driven by high caller acceptance and the ability to process more loan applications.
