| • | Estimating Capacity for Speech-enabled Interactive Voice Response Solutions
When planning for a Speech Server-based IVR solution deployment several questions arise: How many licenses of Speech Server are needed to support your callers? How many computers are required to provide the best performance and fail-over? What's the optimal amount of RAM and CPU processing power, and which version of Speech Server should you use? This white paper provides high-level practical guidance, methods, and examples to help you answer these questions and help ensure a successful Speech Server deployment. |
| • | Load Balancing Microsoft Speech Server 2004 Enterprise Edition
Discover how Microsoft Speech Server (MSS) 2004 Enterprise Edition meets call center demands for high performance and high availability with the ability to scale both up and out in its deployment. In a distributed configuration, with multiple Speech Server computers deployed, effective load-balancing of server resources is crucial to handling high call volumes while maintaining excellent performance levels. |
| • | Log Analysis and Tuning with Microsoft Speech Server 2004
Learn how log analysis and tuning are a major part of the Microsoft Speech Server (MSS) 2004 application development cycle. Learn how to analyze data using the Microsoft Speech Application Log Analysis Tools, including: the Call Viewer, Speech Application Reports, sample usage scenarios, best practices for tuning, and guidelines on log and database management. |
| • | Telephony Call Control with Microsoft Speech Server 2004
Read how telephony call control is a critical part of developing speech-enabled or traditional IVR applications. Microsoft® Speech Server (MSS) 2004 and its development tool set–the Microsoft Speech Application Software Development Kit (SASDK)–address both basic and extended call control. |
| • | Microsoft Speech Server Evaluation Guide
Discover how Microsoft Speech Technologies can improve and extend the value of business applications. In this guide, learn about the Microsoft Speech Server and its components including the Microsoft Speech Application SDK. Get the big picture of Microsoft Speech Server's possibilities–customers enjoying flexible, consistent, and integrated access to information and service options, via telephone or the Web. Additional materials include a product comparison matrix and guidelines to evaluating a speech and IVR platform. |
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