Finance Partners
Microsoft has partnered with leading speech industry companies to deliver Microsoft Speech Server applications. Take look at our partner capabilities in the finance industry and experience some of their applications built on Microsoft Speech Server.
Apptera's Financial Services Suite includes a set of robust speech applications that work out-of-the-box to automate an array of practical and common transactions, eliminating the need for costly and lengthy custom development projects. The suite of applications is designed to engage callers, enabling enterprises to provide quality and efficient customer service at a fraction of the cost of agent-handled calls. With the inherent efficiencies of a true packaged solution, businesses now have the opportunity to cost-effectively upgrade their legacy touch-tone systems to a contemporary, standards-based environment. Apptera Financial Services Suite initially includes: ATM/Branch Locator, Account Information, Funds Transfer, Name and Address Capture, Account Payment and Mortgage Rate Quotes. The applications can be easily managed and configured by business users and IT professionals, eliminating the need for specialized speech skills. As a result, Apptera enables enterprises to deploy speech in as little as one month and enjoy compelling cost savings over the life of their system.
www.apptera.com
Sales Contact Name: Jodi Guilbault
E-mail: jodi@apptera.com
Phone: (650) 635-0617
While many banks and their customers use IVR touchtone systems for information exchange, they still utilize live agents for actual transactions. Edify Voice Banking - our fully licensed and supported packaged speech recognition application - changes the customer experience with an out of the box persona they will trust and enjoy. If a customer says "funds transfer," the system gathers the appropriate information with directed dialogue. The customer comes away from the experience feeling as though they've received highly personalized service - which translates to happy customers who gladly use the automated system again.
Edify Voice Banking offers a comprehensive set of application modules that has all the functionality needed to replace your existing touchtone system, and increases the use of both information and transaction self-service by customers. Edify Voice Banking - which can be deployed in about 8 weeks - includes the following universal modules:
| • | Account Information - Checking, Money Market, Savings, CD, IRA, Loan |
| • | Account Detail - current available balance, interest info, etc. |
| • | Account History - for Checking and Savings Groups |
| • | Funds Transfer (between internal accounts) |
| • | Stop Pay |
| • | Check Reorder - data collection, report generated |
| • | Transfer to Operator - enabled at each menu |
| • | Branch Hours - general information |
| • | Holiday, After Hours Messages, and Transfer |
| • | Built in web-based administration and reporting |
| • | Built in Voice user interface and persona easily customizable for your specific brand identification |
| • | Merchant Check Verification (automated) |
| • | Authentication Module (includes mother's maiden name) |
| • | Branch/ATM Locator |
www.edify.com/sol_financial.cfm
Sales Contact Name: Cynthia Dimidik
E-mail: cynthia.dimidik@edify.com
Phone: (408) 846-1791
Banks, brokerages and other financial organizations are now using speech-driven technologies from Intervoice to give customers faster, more convenient access to a wide range of information, from account inquiries and mortgage balances to stock prices, current interest rates, special services, and even the location of ATMs in a far-away city based on their calling location.
By handling routine transactions via an automated voice system, and by routing more complicated calls to a live agent, institutions can dramatically reduce service costs while boosting overall customer satisfaction. Of course, all Intervoice voice automation solutions incorporate advanced encryption and security features to protect customer transaction and financial data.
www.intervoice.com/solutions/industries/financial/
Sales Contact Name: Doug McConoughey
E-mail: doug.mcconoughey@intervoice.com
Phone: 704-968-2879
Waterfield Technologies suite of customized on demand and premise-based offerings provide financial services and utility companies the opportunity to improve the speed, quality and efficiency of their customer, partner and stakeholder communications while reducing customer service operating costs. Given WT's blended delivery model for providing both on demand and premise based options for contact center automation, Microsoft Speech Server is a perfect fit for reducing both solution time-to-market while maintaining maximum application flexibility through the use of a standards-based technology platform.
www.waterfieldtechnologies.com
Sales Contact Name: Matthew Krueger
E-mail: matthewk@waterfieldtechnologies.com
Phone: (925) 736-7150