Whether they involve distributing goods to customers, collaborating with suppliers, or coordinating the efforts of employees, business processes are the foundation on which rest a business’s products, services, and brands. They are the essential underpinning of an organization’s ability to function. In successful companies, business processes align resources to support the achievement of goals.
Business process management (BPM) is a methodology to ensure that those processes support a common set of goals and objectives. It involves automating and improving the effectiveness of process activities, tasks, and outcomes to accomplish particular business purposes. Its goals include not only efficiency and productivity, but also control, responsiveness, and improvement. Efficiency enables individuals to maximize the time they can devote to priority business tasks and to maximize throughput. Control assures that company resources are aligned optimally to execute strategies. Responsiveness and improvement support the competitive differentiation that enables a company to excel over others.
Included in this document:
| • | The Corporate Challenge |
| • | Separation Inhibits Decision-Making |
| • | BI Sharpens Business Processes |
| • | Limits of Traditional BI |
| • | The Plan for BI with BPM |
| • | Convergence Improves Decision-Making |
| • | The Right Approach |