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Sri Lankan Airlines – Pioneers in deploying a World-Class Messaging Solution from Microsoft



Pioneers in deploying a World-Class Messaging Solution from Microsoft


(L to R): Mr. Ruwan Dissanayake – Technical Account Manager, Microsoft services, Mr. Chandika Lunuwila – SENIOR MESSAGING ENGINEER, Sri Lankan Airlines, Mr. Indika Wasala – Network Engineer (IT Infrastructure), SLA, Mrs. Pavitra Karunananda – End User Computing Manager, SLA, Ms. Himali Nawalage – Corporate Account Manager, Microsoft Sri Lanka, Mrs. Jeevani Jayalath – Chief Network Engineer (Desktop Environment), SLA, Mr. Kamal Nanayakkara – Head of IT, Sri Lankan Airlines, Mr. Sriyan D S. Wijeyeratne – Country Manager, Microsoft Sri Lanka, Mr. Thusitha Sampath - Senior Messaging Engineer, Sri Lankan Airlines (absent)


E-mail forms the basis of the corporate–wide communication platform for SriLankan Airlines (SLA) via which the company shares business information and collaborates globally, connecting all 44 destinations to which Sri Lankan flies. This platform integrates key business applications such as Internet Booking, E-ticketing, online check-in, loyalty member management, contact center operations, accounting and revenue management. E-mail is a key enabler for the Airline to provide a world class service that exceeds its customer’s travel expectations. By deploying Microsoft Exchange Server 2010, SLA is now geared to step up its service quality -putting it far ahead of the competition.


A need to address the demands of its users and address the ever evolving needs of information management, information systems governance and compliance prompted SLA to upgrade its existing Exchange Server environment. The solution was designed with Microsoft to cater to more than 5000 users with an expected growth. “We realize high availability and better managed mailboxes with very little maintenance and administration, are the main factors we need to achieve from the new e-mail system- based on past experience”, said Ms Jeevani Jayalath, Chief Network Engineer, SLA “Exchange Server 2010 is more reliable, this means that administrators have fewer issues to resolve and end users have a much better experience,” added Jeevani.


“SriLankan Airlines always looks at new technology and processes objectively to improve the business approach with the intention of simplifying the business for our valued customers. Hence we are geared for the latest technology to be competitive. Microsoft being the airline’s corporate platform, it is timely that we migrated to Exchange Server 2010 as a leader in the industry,” said Mr. Kamal Nanayakkara, Head of Information Technology, SLA. “This was made possible as a result of the decision taken last year to embark on Server Consolidation and Application Virtualization at the datacenter, a project successfully accomplished a few months back emphasizing the contributions of these efforts towards reducing SLA’s carbon footprint and cost of ownership while bringing-in greater flexibility and sustainability” Mr. Nanayakkara added.

Mr.Sriyan de Silva Wijeyeratne, Country Manager Microsoft Sri Lanka commenting on the upgrade said “The engagement between SLA and Microsoft started more than a decade ago. Both companies have worked very closely during this period in technology adoption to support the growth of SLA. SLA is destined to grow and expand very rapidly in the future, as a long standing partner; we believe the deployments planned for the future will help the organization grow and maintain high standards in service which SLA is renowned for. The upgrade to Exchange Server 2010 is another step in this relationship to ensure that SLA is always a step ahead of the curve. This upgrade is the first of many planned collaborations between SLA and Microsoft which will take place in the near future and we look forward to continuing our work with the Airline’s far thinking team to bring about solutions and changes that will ensure that our national carrier remains at the peak of its game” SLA is confident that with the Business Collaboration solution designed on Microsoft Exchange 2010 is capable of handling its current needs as well as the growing demands the company will face in the future in providing a superior service for its customers; in conjunction with its recently launched customer centric Internet Booking Engine as well as the Corporate Web.