Applies to

Surface RT, Surface 2, Surface Pro, Surface Pro 2, Surface Pro 3, Windows 8.1, Windows RT 8.1.


Microsoft Surface support for business

Trying to fix a hardware issue? Searching for technical expertise? Need product solutions? Microsoft provides a variety of assisted support services for businesses.

Resources for business

Surface Pro models firmware and driver pack
Download firmware and driver updates for Surface Pro.

Surface update history
Find out what fixes and features are included in recent updates for Surface. See Surface update history.

Windows Client blog
Get access to technical resources, free tools and expert guidance to ease the deployment and management of your Windows client infrastructure. See Windows Client .

Ask the community
Get support from other Surface users and experts in the Microsoft community.

RSS feed for latest Surface Knowledge Base articles
Find recent Surface and Windows 8.1 articles.

Contact Surface warranty and software support

Contact us to get help with hardware and software issues, or ask questions about your Extended Warranty service plans. Call to submit an incident (fees may apply*)
For Microsoft Premier Customers, Submit an incident with Microsoft Premier Online (fees may apply*)

*Customers opening incidents for hardware issues will not be charged unless the issue is determined to be outside of warranty coverage.

Protect your investment with extended warranty and service plans

Microsoft has two extended warranty plans for business that build upon the standard warranty that comes with Surface. These plans extend the standard warranty up to three years, and can be purchased up to 45 days after your Surface date of purchase.

Microsoft Complete for Business
Damage
Coverage extended to 3 years total
Up to two Accidental Damage Protection claims – including drops and spills.
Faster Surface exchange service* (not available in all countries or regions)
Surface set-up support for three years
   
Microsoft Extended Hardware Service
Hardware
Coverage extended to 3 years
Faster Surface exchange service* (not available in all countries or regions)
90 days of free Surface set-up support
   
Standard warranty
Warranty
Included with Surface
Standard exchange for replacements
1 to 2 years of warranty for hardware defects and malfunctions depending on country or region
90 days of free Surface set-up support

*Advanced Exchange for Surface entitles you to receive a replacement device before you return a non-functional device to Microsoft. You'll need to return the non-functional device to Microsoft within 15 business days of your request for exchange. (Advanced Exchange is not available in all countries or regions.)

Purchase an extended warranty service plan

You can purchase an Extended Hardware Service Plan through any Authorized Surface Resellers .
Once purchased, you can redeem your Extended Service Plan Token at the Business Online Service Center .
For more information, see FAQ: Microsoft Extended Hardware Service Plan for business .

Note
This warranty is given in addition to other rights and remedies you may have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than being replaced. Refurbished parts may be used to repair the goods. Microsoft will arrange and pay for return of a defective product under the warranty. Contact 13 20 58 or Microsoft Pty Ltd at 1 Epping Road, North Ryde NSW 2113 Australia.