Applies to

Surface RT, Surface 2, Surface Pro, Surface Pro 2, Surface Pro 3, Windows 8.1, Windows RT 8.1.

Microsoft Surface support for business

Trying to fix a hardware issue? Searching for technical expertise? Need product solutions? Microsoft provides a variety of assisted support services for businesses.

Resources for business

Deploying Surface Pro 3
The Surface Pro 3 Deployment and Administration Guide outlines the best practices for deploying Windows to Surface Pro 3 devices in organizations. You can also find the Surface Pro 3 Deployment video series on Microsoft Academy. (Deployment guides are available in English only.)

Surface Pro models firmware and driver pack
Download firmware and driver updates for Surface Pro.

Surface update history
Find out what fixes and features are included in recent updates for Surface. See Surface update history.

Surface on TechNet
Get access to technical resources, free tools, and expert guidance to ease deployment and management of Surface devices in your organization. See Surface on TechNet.

RSS feed for latest Surface Knowledge Base articles
Find recent Surface and Windows 8.1 articles.

Contact Surface warranty and software support

Contact us to get help with hardware and software issues, or ask questions about your Extended Warranty service plans. Call to submit an incident (fees may apply*)

*Customers opening incidents for hardware issues will not be charged unless the issue is determined to be outside of warranty coverage.

Protect your investment with extended warranty and service plans

Microsoft has two extended warranty plans for business that build upon the standard warranty that comes with Surface. These plans extend the standard warranty up to three years, and can be purchased up to 45 days after your Surface date of purchase.

To learn more about the plans available and how to purchase, see Microsoft Extended Service Plan.

Redeem your Extended Service Plan Token at the Business Online Service Center .

For more information, see FAQ: Business extended service plans for Surface.

This warranty is given in addition to other rights and remedies you may have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than being replaced. Refurbished parts may be used to repair the goods. Microsoft will arrange and pay for return of a defective product under the warranty. Contact 13 20 58 or Microsoft Pty Ltd at 1 Epping Road, North Ryde NSW 2113 Australia.