Safety and regulatory information

Applies to

Surface Book, Surface Book with Performance Base, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface 2, Surface Pro, Surface RT.

Cleaning & usage instructions

Always handle your Surface with care to maintain its appearance. For cleaning instructions specific to your Surface and its accessories, see Clean and care for your Surface.

    This symbol identifies safety and health messages in this Device Guide.

Warning: Read Safety & Health Info
Read this guide for important safety and health information and the terms of the Limited Warranty that apply to the Microsoft® device that you have purchased. Keep all printed guides for future reference. Failure to follow instructions and properly set up, use, and care for this product can increase the risk of serious injury or death, or damage to the device or devices.

Warning: Do Not Attempt Repairs
Do not attempt to take apart, open, service, or modify the product, accessories, or power supply. Doing so could present the risk of electric shock or other hazard. Any evidence of any attempt to open and/or modify this device, including any peeling, puncturing, or removal of any of the labels, will void the Limited Warranty.

Warning: AC Adapter Safety

Failure to take the following precautions can result in serious injury or death from electric shock or fire or in damage to the device. To select an appropriate power source for your device:

  • Use only the power supply unit, plug adapters, and AC power cord that came with your device or that you received from an authorized Microsoft retailer.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. Only use AC power provided by a standard wall outlet.
  • Do not overload your wall outlet, extension cord, power strip, or other electrical receptacle. Confirm that they are rated to handle the total current (in amps [A]) drawn by the device (indicated on the power supply unit) and any other devices that are on the same circuit.
  • On devices where the AC prongs may be folded for storage, before plugging the AC adapter into a power outlet, make sure its prongs are fully extended.
  • On devices where the AC prongs are removable and where the power supply uses a universal adapter, before plugging the AC adapter into a power outlet, make sure the prong assembly is of the proper configuration for the power outlet and fully seated into the adapter.

Warning: Cable and cord safety

Arrange all cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk through the area. Do not allow children to play with cables and cords.

To avoid damaging the power cords and power supply:

  • Protect the power cords from being walked on.
  • Protect cords from being pinched or sharply bent, particularly where they connect to the power outlet, the power supply unit, and the device.
  • Do not jerk, knot, sharply bend, or otherwise abuse the power cords.
  • Do not expose the power cords to sources of heat.
  • Keep children and pets away from the power cords. Do not allow them to bite or chew on them.
  • When disconnecting the power cords, pull on the plug—do not pull on the cord.
  • If a power cord or power supply becomes damaged in any way, stop using it immediately.
  • Unplug your device during lightning storms or when unused for long periods of time.
  • For devices with an AC power cord that connects to the power supply, always connect the power cord according to the following instructions:
  • Step 1: Plug the AC power cord into the power supply until it seats fully.
    Step 2: Plug the other end of the AC power cord into the wall outlet.
Warning: Battery Safety
This device contains a built-in battery, improper use of which may result in explosion. Do not heat, open, puncture, mutilate, or dispose of the product in fire. Do not leave the device in direct sunlight for an extended period of time, which could cause melting or battery damage. The battery in this device is not user replaceable and should only be replaced by Microsoft or a Microsoft Authorized Service Provider.

Warning: Use Near Water
To reduce the risk of fire or shock, do not use this device near water and do not expose it to rain or moisture. Do not attempt to dry device with a hair dryer or a microwave oven.

Warning: Hearing Safety
  • Set the volume loud enough to hear clearly in quiet surroundings, and no louder. Do not increase the volume after you start listening. Your ears can adapt over time so that high volume sounds normal, but the high volume may still damage your hearing.
  • Do not increase the volume to block out outside noise. The combination of outside noise and sound from your headphones can damage your hearing. Sealed or noise-canceling headphones can reduce outside noise so that you don’t have to turn up the volume.
  • If you can’t understand someone nearby speaking normally, turn down the volume. Sound that drowns out normal speech can damage your hearing. Even with sealed or noise canceling headphones, you should be able to hear nearby people speak.

Minimize Your Time Listening to Loud Sound

The more time you spend exposed to loud sound, the more likely you are to damage your hearing. The louder the sound, the less time it takes to damage hearing.

  • Minimize your time listening to loud sound. At maximum volume, listening to music on the device with headphones can permanently damage your hearing in 15 minutes.
  • Even lower volumes can damage hearing if you are exposed for many hours.
  • All of the sound that you are exposed to during a day adds up. If you are exposed to other loud sound, it takes less time listening at high volumes to cause hearing damage.
  • To safely use the device with no time limit, keep the volume low enough that you can carry on a conversation with people nearby.

Be Aware of Hearing Loss Symptoms

Stop using this device and have your hearing checked if you experience:

  • Any hearing loss.
  • You hear ringing in your ears.
  • Your speech sounds muffled.
  • Sound seems dull or flat.

It is a good idea to have your hearing checked regularly by an audiologist.

Warning: Be Aware of Your Surroundings
In order to reduce the potential risk of injury due to distractions while using this device, be careful and attentive while driving, riding a bicycle, or walking. Use of the device alone or with headphones (even if used only in one ear) while driving a vehicle or riding a bicycle is not recommended and is illegal in some areas. Check and obey the laws and regulations on the use of mobile devices in the areas where you drive or ride. Using a mobile device while driving or riding may be distracting. Give full attention to driving or riding and to the road. Always keep the volume low enough to hear people talking and sounds that might indicate danger, like fire alarms.

Warning: Airbag Avoidance
For vehicles equipped with airbags, do not place the device or other objects on or near the airbags. If an airbag deploys, objects placed on or near the airbag could cause serious personal injury or even death.

Warning: Photosensitive Seizures

A very small percentage of people may experience a seizure when exposed to certain visual images, including flashing lights or patterns that may appear in video games. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive epileptic seizures” while watching video games.

These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness.

Seizures may also cause loss of consciousness or convulsions that can lead to injury from falling down or striking nearby objects.

Immediately stop playing and consult a doctor if you experience any of these symptoms. Parents should watch for or ask their children about the above symptoms—children and teenagers are more likely than adults to experience these seizures. The risk of photosensitive epileptic seizures may be reduced by taking the following precautions:

  • Sit farther from the video screen.
  • Use a smaller video screen.
  • Play in a well-lit room.
  • Do not play when you are drowsy or fatigued.

If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before playing.

Warning: Touch-Screen Glass
The touch screen on this device is made of glass. This glass could break if the device is dropped on a hard surface or receives a significant impact. To reduce the risk of cuts if the glass chips or cracks, do not touch or attempt to remove the broken glass. Cracked or chipped glass due to misuse or abuse is not covered under the product’s limited warranty.

Warning: Choking Hazard
This device may contain small parts which may be a choking hazard to children under 3. Keep small parts away from children.

Warning: Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices instruct you to do so. In an aircraft, turn off your device whenever instructed to do so by airline staff, or prior to packing a wireless device in luggage. This device offers an “airplane mode.” Please consult airline staff about using it in flight.

Warning: Potentially Explosive Atmospheres
Areas with potentially explosive atmospheres are often, but not always, posted and can include fueling areas, such as below decks on boats, fuel or chemical transfer or storage facilities, or areas where the air contains chemicals or particles, such as grain dust, or metal powders. When you are in such an area, turn off your mobile device, and do not remove or install battery chargers, AC adapters, or any other accessory. In such areas, sparks can occur and cause an explosion or fire.

Caution: Parts of this device are magnetic
It may attract metallic materials. To reduce the potential risk of sparks, verify the electrical connection area is free of metallic objects before interconnecting devices. In order to reduce the likelihood of magnetic fields interfering with compass readings, disrupting the proper operation of pacemakers, or corrupting magnetically stored data, do not place credit cards or other magnetic storage media or magnetically sensitive devices near this device.

Caution: Personal medical devices

Radio-frequency emissions from electronic equipment can negatively affect the operation of other electronic equipment, causing them to malfunction. Although the device is designed, tested, and manufactured to comply with regulations governing radio frequency emission in countries such as the United States, Canada, the European Union, and Japan, the wireless transmitters and electrical circuits in the device may cause interference in other electronic equipment. Therefore, please take the following precautions:

Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of 15 cm (6 inches) be maintained between a wireless device and a pacemaker to avoid potential interference with the pacemaker.

Persons with pacemakers:

  • Should always keep the device more than 15 cm (6 inches) from the pacemaker when the wireless device is turned on.
  • Should not carry in the breast pocket.
  • If you have any reason to suspect that interference is taking place, turn the device off immediately.

Other Medical Devices

If you use any other personal medical device, consult the medical device manufacturer or your physician to determine if it is appropriate for you to use other electronic devices near your medical device.

Caution: Health Warning

Use of electronic input devices may be linked to serious injuries or disorders. When using a computer, as with many activities, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. However, if you experience symptoms such as persistent or recurring discomfort, pain, throbbing, aching, tingling, numbness, burning sensation, or stiffness, DO NOT IGNORE THESE WARNING SIGNS. PROMPTLY SEE A QUALIFIED HEALTH PROFESSIONAL, even if symptoms occur when you are not working at your computer. Symptoms like these can be associated with painful and sometimes permanently disabling injuries or disorders of the nerves, muscles, tendons, or other parts of the body.

These musculoskeletal disorders (MSDs) include carpal tunnel syndrome, tendonitis, tenosynovitis, and other conditions. While researchers are not yet able to answer many questions about MSDs, there is general agreement that many factors may be linked to their occurrence, including: overall health, stress and how one copes with it, medical and physical conditions, and how a person positions and uses his or her body during work and other activities (including use of a keyboard or mouse). The amount of time a person performs an activity may also be a factor.

Some guidelines that may help you work more comfortably with your computer and possibly reduce your risk of experiencing an MSD can be found in the Healthy Computer Guide.

Caution: Heat Related Concerns

The device may become very warm during normal use. The device complies with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). To reduce heat related concerns, follow these guidelines:

  • Set up your device on a stable work surface that allows for adequate air circulation under and around the device.
  • Use caution when operating your device on a pillow, blanket, or other soft material, because the material can block the airflow which may result in the device overheating.
  • If your device is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface.

Regulatory Information

Disposal of Waste Batteries and Electrical & Electronic Equipment

Special disposal required. This symbol on the product or its batteries or its packaging means that this product and any batteries it contains must not be disposed of with your household waste. Instead, it is your responsibility to hand this over to an applicable collection point for the recycling of batteries and electrical and electronic equipment. This separate collection and recycling will help to conserve natural resources and prevent potential negative consequences for human health and the environment due to the possible presence of hazardous substances in batteries and electrical and electronic equipment, which could be caused by inappropriate disposal. For more information about where to drop off your batteries and electrical and electronic waste, please contact your local city/municipality office, your household waste disposal service, or the shop where you purchased this product. Contact for additional information on WEEE and waste batteries. This product contains a Lithium-ion battery. To download information about transporting lithium-ion batteries, see Lithium Battery Transportation Documents.

This device is not intended for use in machinery, medical or industrial applications. Any changes or modifications not expressly approved by Microsoft could void the user’s authority to operate this device. This product is for use with NRTL Listed (UL, CSA, ETL, etc.), and/or IEC/EN 60950-1 compliant (CE marked) Information Technology equipment. No serviceable parts included. This device is rated as a commercial product for operation at +32ºF (+0ºC) to +95ºF (+35ºC).

For Customers in the United States and Canada

This Class B digital apparatus complies with, as applicable, Part 15 of the U.S. Federal Communications Commission (FCC) rules, Canadian ICES-003, RSS-Gen and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Exposure to Radio Frequency (RF) Energy

This device contains Wi-Fi and Bluetooth® radio transmitters and has been designed, manufactured and tested to meet the Federal Communications Commission (FCC), Industry Canada and European guidelines for RF exposure and Specific Absorption Rate.

To ensure that your exposure to RF energy generated by the Wi-Fi and Bluetooth radios does not exceed the exposure limits set forth by these guidelines, orient the device such that the display side is not directly in contact with your body, such as lying display side face down on your lap or upper body.

Additional information about RF safety can be found on the FCC website at and the Industry Canada website at

Radio and TV Interference Regulations

The Microsoft hardware device(s) can radiate radio frequency (RF) energy. If not installed and used in strict accordance with the instructions given in the printed documentation and/or onscreen help files, the device may cause harmful interference with other radio-communications devices (for example AM/FM radios, televisions, baby monitors, cordless phones, etc.). There is, however, no guarantee that RF interference will not occur in a particular installation. To determine if your hardware device is causing interference to other radio-communications devices, turn off and unplug the device from any external power source. If the interference stops, it was probably caused by the device. If this hardware device does cause interference, try the following measures to correct it:

Relocate the antenna of the other radio-communications device (for example AM/FM Radios, televisions, baby monitors, cordless phones, etc.) until the interference stops.
Move the hardware device farther away from the radio or TV, or move it to one side or the other of the radio or TV.
Plug the device into a different power outlet so that the hardware device and radio or TV are on different circuits controlled by different circuit breakers or fuses.
If necessary, ask your device dealer or an experienced radio-TV technician for more suggestions. For more information about interference issues, go to the FCC Web site at: You can also call the FCC at 1-888-CALL FCC to request Interference and Telephone Interference fact sheets.

This Product is restricted to indoor use only to reduce any potential for harmful interference with licensed operation in the 5.15 to 5.25 GHz frequency range.

EU Energy Consumption

This device complies with COMMISSION REGULATION (EU) No 617/2013 of 26 June 2013 implementing Directive 2009/125/EC of the European Parliament and of the Council with regard to ecodesign requirements for computers and computer servers.

The battery[ies] in this product cannot be easily replaced by users themselves.

(Table 1)
Year of Manufacture
Power Demand (watts)
Power Supply
Surface RT
Surface 2
Surface 3
Surface 3 (4G LTE)
Surface Pro
Surface Pro 2
Surface Pro 3

Surface Pro 4


Surface Book


Surface Dock


Product type and category as defined in Article 2 (one and only one category)

‘Slate computer’ means a type of notebook computer that includes an integrated touch-sensitive display but does not have a permanently attached physical keyboard.

Manufacturer’s name, registered trade name or registered trade mark, and the address at which they can be contacted

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052

Product model number

Please reference (Table 1) above.

Year of manufacture

Please reference (Table 1) above.

E TEC value (kWh) and capability adjustments applied when all discrete graphics cards (dGfx) are disabled and if the system is tested with switchable graphics mode with UMA driving the display

N/A – no discrete graphics cards.

E TEC value (kWh) and capability adjustments applied when all discrete graphics cards (dGfx) are enabled

Please reference (Table 1) above.

Idle state power demand (Watts)

Please reference (Table 1) above.

Sleep mode power demand (Watts)

Please reference (Table 1) above.

Sleep mode with WOL enabled power demand (Watts) (where enabled)


Off mode power demand (Watts)

Please reference (Table 1) above.

Off mode with WOL enabled power demand (Watts) (where enabled)


Internal power supply efficiency at 10 %, 20 %, 50 % and 100 % of rated output power

N/A due to using external PSU.

External power supply efficiency

Please reference (Table 1) above.

Noise levels (the declared A-weighted sound power level) of the computer

for Surface Pro 3
RPM 30 cm   50 cm
10000 42.3 42.2 38.5
9000 40 40 36.2
8000 37 37.3 33.2
7000 33.5 33.6 29.7
6000 29.5 30.5 25.7
5000 24.8 24.8 21
4000 18.4 19.9 14.6
3000 9.8 10.7 6

The minimum number of loading cycles that the batteries can withstand (applies only to notebook computers)

Surface Pro 3 is rated for 1200 cycles. There are actually two specs:
- At 25C, it’s rated for 1200 cycles.
- At 45C, it’s rated for 1000 cycles.

The measurement methodology used to determine power demand

EN 62623:2013 Desktop and notebook computers – Measurement of energy consumption.

Sequence of steps for achieving a stable condition with respect to power demand

Do a shutdown from OS, not a hibernate

  • Turn system ON
  • Log into OS
  • You may want to disable some of the power scheme timers for sleep and screen off
  • Go to classic desktop
  • Wait 15 minutes for system to become stable and processes to settle
  • Start measurements

Description of how sleep and/or off mode was selected or programmed

  • Surface 3 and Surface Pro 3 are hybrid devices and both have InstantGo to provide an instant on / always up to date experience and hibernate to preserve battery life when the device is not being used.
  • InstantGo is entered after 4 minutes of inactivity on battery, 10 minutes of inactivity on PSU and lasts for 4 hours of inactivity after which it enters hibernate.

Sequence of events required to reach the mode where the equipment automatically changes to sleep and/or off mode

Please see (Table 2) below:
(Table 2)
Power State
What it does
With Type Cover
With button
With UI
Automatic after _____ (default)

Turns off screen.

PC Goes to low power state.

Monitors for notifications, updates, and email.

Close cover
Press power button and release





4 minutes of inactivity on battery,
10 minutes of inactivity on PSU
Saves everything to hard drive
Restores your previous session when PC comes back on
(command prompt from desktop)
4 hours of inactivity (battery or PSU)
Prompts user to save work before rebooting PC





Prompts user to save work before turning off PC
Press power button and hold for 2 seconds




Shut Down


The duration of idle state condition before the computer automatically reaches sleep mode, or another condition which does not exceed the applicable power demand requirements for sleep mode

Please see (Table 2) above.

The length of time after a period of user inactivity in which the computer automatically reaches a power mode that has a lower power demand requirement than sleep mode

Please see (Table 2) above.

The length of time before the display sleep mode is set to activate after user inactivity

Please see (Table 2) above.

User information on the energy-saving potential of power management functionality

Surface 3 and Surface Pro 3 are preset with a power plan that automatically balances performance with energy consumption. This plan will put the computer to sleep after 10 minutes of inactivity when plugged in. The screen is set at one half the maximum brightness level.
Surface 3 and Surface Pro 3 use about two watts while sleeping. You can reduce the power to less than 0.7 watts by shutting your Surface down after use. You can realize further savings while using by dimming the screen below the preset limit.

User information on how to enable the power management functionality

Go to Surface battery and power for more information on power management functionality.

For products with an integrated display containing mercury, the total content of mercury as X,X mg

N/A - no mercury.

EU RoHS Directive

This product fully complies with all relevant global regulations including the EU RoHS Directive 2011/65/EU with regards to restricted applications of lead, cadmium, mercury, hexavalent chromium, PBDs, and PBBs.

Energy Star Compliance


ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices.

The following products have been designed and tested to conform to the ENERGY STAR program requirements for computers.

Surface 3 and Surface Pro 3

By using ENERGY STAR qualified products and taking advantage of the power-management features of the computer, you can help reduce the consumption of electricity. Reduced electrical consumption can contribute to potential financial savings, a cleaner environment, and the reduction of greenhouse gas emissions.

For more information about ENERGY STAR, go to:

  • See Table 2 above for the default power and timing settings.
  • To wake Surface from Sleep Mode, press and release the power button on your Surface.

Contact Us

Answer Desk
Answer Techs are available to help.
Talk to a live agent