Applies to

Applies to

Surface Pro, Surface Pro 2, Surface 3, Surface Pro 3.

Applies to

Surface RT, Surface 2.

Applies to

Surface RT, Surface 2.

Operating system:

Surface touchscreen: Problems with touch

If the touchscreen doesn’t respond correctly to touch, try these solutions.


Before you begin

Solution 1: Clean the screen

Use a soft, lint-free cloth dampened with water or eyeglass cleaner but don’t apply liquids directly to the screen. For more info, see Clean and care for your Surface.

If the touchscreen still doesn’t work correctly, go to Solution 2.

Note
To follow the remaining troubleshooting steps, you'll need to have a keyboard or mouse connected to your Surface. You can use a Surface Typing Cover or a USB or Bluetooth® keyboard or mouse. For more info, see Connect a USB mouse, printer, and more or Add a Bluetooth device.

Solution 2: Restart your Surface

Sometimes, all you need to get your touchscreen working again is a restart. Here’s how to restart your Surface when your touchscreen isn’t working:

Step 1: Press the Windows logo key Windows button.
(If you're using a mouse, select Start Windows button.)
Step 2: Press the Tab key to select Power, and press Enter.
(With a mouse, select Power.)
Step 3: Use the arrow keys to highlight Restart, and press Enter.
(With a mouse, select Restart.)

If the touchscreen still doesn’t work, continue to Solution 3.

Solution 3: Reset touchscreen calibration

The touchscreen shouldn’t need recalibration, but if anyone has recalibrated it, that may affect its performance.

Here’s how to check the calibration and restore the factory default calibration if necessary, using a keyboard or mouse:

Step 1: Press the Windows logo key Windows button.
(If you're using a mouse, select Start Windows button.)
Step 2:

Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen or touch input, and press Enter.
(With a mouse, select Calibrate the screen for pen or touch input.)

Step 3: Press the Tab key until the Reset button is selected and press Enter.
(With a mouse, select Reset.)
If the Reset button is dimmed, your Surface touch calibration is still at factory settings. Skip to Solution 4.
Step 4: Press the Tab key until the Yes button is selected, press Enter, and follow the on-screen instructions.
(With a mouse, select Yes and follow the on-screen instructions.)
Step 5: After your Surface removes the recalibration data, test the touchscreen to see if it responds properly.

If the touchscreen still doesn’t work, try Solution 4.

Solution 4: Install the latest updates

Installing the latest updates for your Surface, including updates to Windows, may fix touchscreen problems. Here's how, using a keyboard or mouse:

Step 1: Press the Windows logo key Windows button +l to open Settings.
(If you're using a mouse, select Start Windows button > Settings.)
Step 2:

Use the arrow keys to highlight Update & security, and press Enter.
(With a mouse, select Update & security.)

Step 3: Use the Tab key to highlight Check for updates, and press Enter.
(With a mouse, select Check for updates.)
Step 4: If updates are available, use the Tab key to highlight Details, and press Enter.
(With a mouse, select Details.)
Step 5: Use the Tab key to highlight the check boxes for the updates you want to install and the spacebar to mark or clear the check boxes.
(With a mouse, select the checkboxes to mark or clear them.)
Step 6: Use the Tab key to highlight Install, and press Enter.
(With a mouse, select Install.)
You may need to restart your Surface after the updates have installed.

If the touchscreen still isn’t working after you’ve installed the latest updates, try Solution 5.

Solution 5: Check for electromagnetic interference

Sometimes, other electronic devices nearby can interfere with the touchscreen. For example, they might cause the cursor to move unexpectedly. The culprit could be as simple as a nearby power strip or a lamp on your desk, or it could be something like large equipment or banks of computers.

Step 1: To find out if this is the problem, take your Surface to another room, another building, or outdoors. If the touchscreen problem occurs only in certain locations, you’re probably getting electronic interference.
Step 2: If you think your touchscreen is responding to interference, turn off devices in the area where you use your Surface until you determine the source of the problem. When you find the source, remove it or just leave it turned off while you use your Surface.
Step 3: If you don’t find the source of the problem in the room where you use your Surface, check nearby rooms for more powerful equipment that may be producing electronic interference.

If the touchscreen still isn’t working right, try Solution 6.

Solution 6: Two-button shutdown (Surface Pro models and Surface Book only)

Important
Don’t use this process on Surface RT, Surface 2, or Surface 3.

Use this two-button shutdown process to make sure your Surface is turned off completely. Here’s how:

Step 1: Press the Windows logo key Windows button.
(If you're using a mouse, select Start Windows button.)
Step 2: Press the Tab key to select Power, and press Enter.
(With a mouse, select Power.)
Step 3: Use the arrow keys to highlight Shut down, and press Enter.
(With a mouse, select Shut down.)
Step 4: After your Surface turns off, press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 5: After you release the buttons, wait 10 seconds.
Step 6: Press and release the power button again to turn your Surface back on.

If the touchscreen still doesn’t work, try Solution 7.

Solution 7: Restore or reset your Surface

If you're still having problems with the touchscreen, try restoring or resetting your Surface, in that order.

Restore your Surface

Restoring your Surface is a way to undo recent system changes that may be causing problems. Restoring your Surface doesn’t change your personal files, but it might remove recently installed apps and drivers.

If restoring your Surface doesn't resolve the problem, reset your Surface.

Reset your Surface

Resetting your Surface reinstalls Windows but removes your personal files, settings, and apps that did not come installed on your Surface. Resetting keeps the apps that came installed on your Surface.

Note
If you upgraded your Surface from Windows 8.1 to Windows 10, a reset will reinstall Windows 10, unless you choose to restore factory settings.

For detailed how-to info, see Restore or reset Surface Pro models, Surface 3, or Surface Book

If the touchscreen still isn’t working after these steps, your Surface needs service. Go to Get my Surface fixed.


Surface touchscreen: Problems with touch

If the touchscreen doesn’t respond correctly to touch, try these solutions.


Before you begin

Solution 1: Clean the screen

Use a soft, lint-free cloth dampened with water or eyeglass cleaner but don’t apply liquids directly to the screen. For more info, see Clean and care for your Surface.

If the touchscreen still doesn’t work correctly, go to Solution 2.

Note
To follow the remaining troubleshooting steps, you'll need to have a keyboard or mouse connected to your Surface. You can use a Surface Typing Cover or a USB or Bluetooth® keyboard or mouse. For more info, see Connect a USB mouse, printer, and more or Add a Bluetooth device.

Solution 2: Restart your Surface

Sometimes, all you need to get your Surface touchscreen working again is a restart. Here’s how to restart your Surface when your touchscreen isn’t working:

Step 1:  Press the Windows logo key Windows button +I to open Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Settings.)
Step 2:  Use the arrow keys to highlight Power, and press Enter.
(With a mouse, click Power.)
Step 3:  Use the arrow keys to highlight Restart, and press Enter.
(With a mouse, click Restart.)

If the touchscreen still doesn’t work, continue to Solution 3.

Solution 3: Reset touchscreen calibration

The touchscreen shouldn’t need recalibration, but if anyone has recalibrated it, that may affect the touchscreen's performance.

Here’s how to check the calibration and restore the factory default calibration if necessary, using a keyboard or mouse:

Step 1:  Press the Windows logo key Windows button +S to open Search.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Search.)
Step 2:  Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen and touch input, and press Enter. (With a mouse, click Calibrate the screen for pen and touch input.)
Step 3:  Press the Tab key until the Reset button is selected and press Enter.
(With a mouse, click Reset.)
If the Reset button is dimmed, your Surface touch calibration is still at factory settings. Skip to Solution 4.
Step 4:  Press the Tab key until the Yes button is selected, press Enter, and follow the on-screen instructions.
(With a mouse, click Yes and follow the on-screen instructions.)
Step 5:  After your Surface removes the recalibration data, test the touchscreen to see if it responds properly.

If the touchscreen still doesn’t work, try Solution 4.

Solution 4: Install the latest updates

Installing the latest updates for your Surface, including updates to Windows, may fix touchscreen problems. Here's how, using a keyboard or mouse:

Step 1:  Press the Windows logo key Windows button +l to open Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Settings.)
Step 2:  Use the arrow keys to highlight Change PC Settings, and press Enter.
(With a mouse, click Change PC Setting.)
Step 3:  Use the arrow keys to highlight Update and recovery, and press Enter.
(With a mouse, click Update and recovery.)
Step 4:  Use the Tab key to highlight Check now, and press Enter.
(With a mouse, click Check now.)
Step 5:  If updates are available, use the Tab key to highlight View details, and press Enter.
(With a mouse, click View Details.)
Step 6:  Use the Tab key to highlight the check boxes for the updates you want to install and the spacebar to mark or clear the check boxes.
(With a mouse, click the check boxes to mark or clear them.)
Step 7:  Use the Tab key to highlight Install, and press Enter.
(With a mouse, click Install.)
You may need to restart your Surface after the updates have installed.

If the touchscreen still isn’t working after you’ve installed the latest updates, try Solution 5.

Solution 5: Check for electromagnetic interference

Sometimes other electronic devices nearby can interfere with the touchscreen. For example, they might cause the cursor to move unexpectedly. The culprit could be as simple as nearby power strip or a lamp on your desk, or it could be something like large equipment or banks of computers.

Step 1:  To find out if this is the problem, take your Surface to another room, another building or outdoors. If the touchscreen problem occurs only in certain locations, you’re probably getting electronic interference.
Step 2:  If you think your touchscreen is responding to interference, turn off devices in the area where you use your Surface until you determine the source of the problem. When you find the source, remove it or just leave it turned off while you use your Surface.
Step 3:  If you don’t find the source of the problem in the room where you use your Surface, check nearby rooms for more powerful equipment that may be producing electronic interference.

Solution 6: Two-button shutdown

Warning
Don’t use this process on Surface RT or Surface 2.

Use this two-button shutdown process to make sure your Surface is turned off completely. Here’s how:

Step 1:  Press the Windows logo key Windows button +I to open Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and select Settings.)
Step 2:  Use the arrow keys to highlight Power, and press Enter.
(With a mouse, select Power.)
Step 3:  Use the arrow keys to highlight Shut down, and press Enter.
(With a mouse, select Shut down.)
Step 4:  After your Surface turns off, press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 5:  After you release the buttons, wait 10 seconds.
Step 6:  Press and release the power button again to turn your Surface back on.

If the touchscreen still isn’t working right, try Solution 6.

Solution 7: Restore, refresh or reset your Surface

If you're still having problems with the touchscreen, try in the following order: restore, refresh, or reset your Surface.

Restore your Surface

Restoring your Surface is a way to undo recent system changes that may be causing problems. Restoring your Surface doesn’t change your personal files, but it might remove recently installed apps and drivers.

If restoring your Surface doesn't resolve the problem, refresh your Surface.

Refresh your Surface

Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps you installed from the Windows Store. Desktop apps you installed on Surface Pro will be deleted, but you can reinstall them after refreshing your Surface.

Note
If you updated Surface Pro from Windows 8 to Windows 8.1, a refresh will reinstall Windows 8 and apps that came with Surface Pro. Other apps and your settings will be gone. You can reinstall them after the refresh is complete.

If refreshing your Surface doesn't resolve the problem, reset your Surface.

Reset your Surface

Resetting your Surface reinstalls Windows but removes your personal files, settings and apps that did not come installed on your Surface. Resetting keeps the apps that came installed on your Surface.

Note
If you updated Surface Pro from Windows 8 to Windows 8.1, a reset will reinstall Windows 8. You’ll need to reinstall the Windows 8.1 update after the reset is complete.

For detailed how-to info, see Restore, refresh or reset Surface Pro or Surface 3

If the touchscreen still isn’t working after these steps, your Surface needs service. Go to Get my Surface fixed.


Surface touchscreen: Problems with touch

If the touchscreen doesn’t respond correctly to touch, try these solutions.


Before you begin

Solution 1: Clean the screen

Use a soft, lint-free cloth dampened with water or eyeglass cleaner but don’t apply liquids directly to the screen. For more info, see Clean and care for your Surface.

If the touchscreen still doesn’t work correctly, go to Solution 2.

Note
To follow the remaining troubleshooting steps, you'll need to have a keyboard or mouse connected to your Surface. You can use a Surface Typing Cover or a USB or Bluetooth® keyboard or mouse. For more info, see Connect a USB mouse, printer, and more or Add a Bluetooth device.

Solution 2: Restart your Surface

Sometimes, all you need to get your Surface touchscreen working again is a restart. Here’s how to restart your Surface when your touchscreen isn’t working:

Step 1:  Press the Windows logo key Windows button +I to open Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Settings.)
Step 2:  Use the arrow keys to highlight Power, and press Enter.
(With a mouse, click Power.)
Step 3:  Use the arrow keys to highlight Restart, and press Enter.
(With a mouse, click Restart.)

If the touchscreen still doesn’t work, continue to Solution 3.

Solution 3: Reset touchscreen calibration

The touchscreen shouldn’t need recalibration, but if anyone has recalibrated it, that may affect the touchscreen's performance.

Here’s how to check the calibration and restore the factory default calibration if necessary, using a keyboard or mouse:

Step 1:  Press the Windows logo key Windows button +S to open Search.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Search.)
Step 2:  Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen and touch input, and press Enter. (With a mouse, click Calibrate the screen for pen and touch input.)
Step 3:  Press the Tab key until the Reset button is selected and press Enter.
(With a mouse, click Reset.)
If the Reset button is dimmed, your Surface touch calibration is still at factory settings. Skip to Solution 4.
Step 4:  Press the Tab key until the Yes button is selected, press Enter, and follow the on-screen instructions.
(With a mouse, click Yes and follow the on-screen instructions.)
Step 5:  After your Surface removes the recalibration data, test the touchscreen to see if it responds properly.

If the touchscreen still doesn’t work, try Solution 4.

Solution 4: Install the latest updates

Installing the latest updates for your Surface, including updates to Windows, may fix touchscreen problems. Here's how, using a keyboard or mouse:

Step 1:  Press the Windows logo key Windows button +l to open Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Settings.)
Step 2:  Use the arrow keys to highlight Change PC Settings, and press Enter.
(With a mouse, click Change PC Setting.)
Step 3:  Use the arrow keys to highlight Update and recovery, and press Enter.
(With a mouse, click Update and recovery.)
Step 4:  Use the Tab key to highlight Check now, and press Enter.
(With a mouse, click Check now.)
Step 5:  If updates are available, use the Tab key to highlight View details, and press Enter.
(With a mouse, click View Details.)
Step 6:  Use the Tab key to highlight the check boxes for the updates you want to install and the spacebar to mark or clear the check boxes.
(With a mouse, click the check boxes to mark or clear them.)
Step 7:  Use the Tab key to highlight Install, and press Enter.
(With a mouse, click Install.)
You may need to restart your Surface after the updates have installed.

If the touchscreen still isn’t working after you’ve installed the latest updates, try Solution 5.

Solution 5: Check for electromagnetic interference

Sometimes, other electronic devices nearby can interfere with the touchscreen. For example, they might cause the cursor to move unexpectedly. The culprit could be as simple as nearby power strip or a lamp on your desk, or it could be something like large equipment or banks of computers.

Step 1:  To find out if this is the problem, take your Surface to another room, another building or outdoors. If the touchscreen problem occurs only in certain locations, you’re probably getting electronic interference.
Step 2:  If you think your touchscreen is responding to interference, turn off devices in the area where you use your Surface until you determine the source of the problem. When you find the source, remove it or just leave it turned off while you use your Surface.
Step 3:  If you don’t find the source of the problem in the room where you use your Surface, check nearby rooms for more powerful equipment that may be producing electronic interference.

Solution 6: Refresh or reset your Surface

If you're still having problems with the touchscreen, refresh your Surface.

Refresh your Surface

Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps you installed from the Windows Store.

Note
If you updated your Surface from Windows RT 8 to Windows RT 8.1, a refresh will reinstall Windows RT 8.1.

If refreshing your Surface doesn't resolve the problem, reset your Surface.

Reset your Surface

Resetting your Surface reinstalls Windows but removes your personal files, settings and apps that did not come installed on your Surface. Resetting keeps the apps that came installed on your Surface.

For detailed how-to info, see Refresh or reset Surface RT or Surface 2

If the touchscreen still isn’t working after these steps, your Surface needs service. Go to Get my Surface fixed.


Surface touchscreen: Problems with touch

If the touchscreen doesn’t respond correctly to touch, try these solutions.


Before you begin

Solution 1: Clean the screen

Use a soft, lint-free cloth dampened with water or eyeglass cleaner but don’t apply liquids directly to the screen. For more info, see Clean and care for your Surface.

If the touchscreen still doesn’t work correctly, go to Solution 2.

Note
To follow the remaining troubleshooting steps, you'll need to have a keyboard or mouse connected to your Surface. You can use a Surface Typing Cover or a USB or Bluetooth® keyboard or mouse. For more info, see Connect a USB mouse, printer, and more or Add a Bluetooth device.

Solution 2: Restart your Surface

Sometimes, all you need to get your Surface touchscreen working again is a restart. Here’s how to restart your Surface when your touchscreen isn’t working:

Step 1:  Press the Windows logo key Windows button +I to open Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and select Settings.)
Step 2:  Use the arrow keys to highlight Power, and press Enter.
(With a mouse, select Power.)
Step 3:  Use the arrow keys to highlight Restart, and press Enter.
(With a mouse, select Restart.)

If the touchscreen still doesn’t work, continue to Solution 3.

Solution 3: Reset touchscreen calibration

The touchscreen shouldn’t need recalibration, but if anyone has recalibrated it, that may affect the touchscreen's performance.

Here’s how to check the calibration and restore the factory default calibration if necessary, using a keyboard or mouse:

Step 1:  Press the Windows logo key Windows button +S to open Search.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Search.)
Step 2:  Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen and touch input, and press Enter. (With a mouse, click Calibrate the screen for pen and touch input.)
Step 3:  Press the Tab key until the Reset button is selected and press Enter.
(With a mouse, click Reset.)
If the Reset button is dimmed, your Surface touch calibration is still at factory settings. Skip to Solution 4.
Step 4:  Press the Tab key until the Yes button is selected, press Enter, and follow the on-screen instructions.
(With a mouse, click Yes and follow the on-screen instructions.)
Step 5:  After your Surface removes the recalibration data, test the touchscreen to see if it responds properly.

If the touchscreen still doesn’t work, try Solution 4.

Solution 4: Install the latest updates

Installing the latest updates for your Surface, including updates to Windows, may fix touchscreen problems. Here's how, using a keyboard or mouse:

Step 1:  Press the Windows logo key Windows button +l to open Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and select Settings.)
Step 2:  Use the arrow keys to highlight Change PC Settings, and press Enter.
(With a mouse, select Change PC Setting.)
Step 3:  Use the arrow keys to highlight Update and recovery, and press Enter.
(With a mouse, select Update and recovery.)
Step 4:  Use the Tab key to highlight Check now, and press Enter.
(With a mouse, select Check now.)
Step 5:  If updates are available, use the Tab key to highlight View details, and press Enter.
(With a mouse, select View Details.)
Step 6:  Use the Tab key to highlight the check boxes for the updates you want to install and the spacebar to mark or clear the check boxes.
(With a mouse, select the check boxes to mark or clear them.)
Step 7:  Use the Tab key to highlight Install, and press Enter.
(With a mouse, select Install.)
You may need to restart your Surface after the updates have installed.

If the touchscreen still isn’t working after you’ve installed the latest updates, try Solution 5.

Solution 5: Check for electromagnetic interference

Sometimes, other electronic devices nearby can interfere with the touchscreen. For example, they might cause the cursor to move unexpectedly. The culprit could be as simple as nearby power strip or a lamp on your desk, or it could be something like large equipment or banks of computers.

Step 1:  To find out if this is the problem, take your Surface to another room, another building or outdoors. If the touchscreen problem occurs only in certain locations, you’re probably getting electronic interference.
Step 2:  If you think your touchscreen is responding to interference, turn off devices in the area where you use your Surface until you determine the source of the problem. When you find the source, remove it or just leave it turned off while you use your Surface.
Step 3:  If you don’t find the source of the problem in the room where you use your Surface, check nearby rooms for more powerful equipment that may be producing electronic interference.

Solution 6: Refresh or reset your Surface

If you're still having problems with the touchscreen, refresh your Surface.

Refresh your Surface

Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps you installed from the Windows Store.

If refreshing your Surface doesn't resolve the problem, reset your Surface.

Reset your Surface

Resetting your Surface reinstalls Windows but removes your personal files, settings and apps that did not come installed on your Surface. Resetting keeps the apps that came installed on your Surface.

For detailed how-to info, see Refresh or reset Surface RT or Surface 2

If the touchscreen still isn’t working after these steps, your Surface needs service. Go to Get my Surface fixed.