Applies to

Surface Book, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Applies to

Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Operating system:

Sign in to and out of your Surface

When you want to use your Surface, you’ll need to sign in. Find out about your options for signing in to and out of your Surface, including switching accounts and unlocking the screen.


Important

If you're trying to sign in to your Surface but can't remember your password, see I forgot my password for help with unlocking your account.

Sign in

Step 1: Dismiss the lock screen by swiping up from the bottom edge of the screen, or by pressing a key if you have a Surface Type Cover or keyboard attached.
Step 2: If prompted, enter the password for your user account.
If you want to sign in with a different account, select the account in the lower-left corner of the sign-in screen. If you want to use a different sign-in method, such as PIN or picture password, select Sign-in options.
Notes

Sign out or lock

Sign out or lock—what’s the difference?

  • Signing out closes all the apps you were using.
  • Locking protects your account from use and lets someone else sign in with his or her account, without closing the apps you were using.

Here’s how to sign out of or lock your Surface:

Step 1: Go to Start Windows logo, and select your account picture in the upper-left corner of the Start menu.
Step 2: Select Sign out or Lock.
Tips
  • Press the Windows logo key Windows logo+L to lock your Surface quickly.
  • Press Ctrl+Alt+Del on your keyboard and select Lock or Sign out.

Switch to another account

If you’re sharing your Surface with someone else, you can switch to another user account without signing out or closing apps. Here’s how:

Step 1: Go to Start Windows logo, and select your account picture in the upper-left corner of the Start menu.
Step 2: Select an account.
If you don't see the account you want, select Sign out and choose the account you want.

You can also switch to another user account from the sign-in screen. Here’s how:

Step 1: Dismiss the lock screen by swiping up from the bottom edge of the screen or by pressing a key.
Step 2: Select the account in the lower-left corner of the sign-in screen.

Choose when a password is required

You can control when a password is required to sign in to your Surface. Here’s how:

Step 1: Go to Start Windows logo, and select Settings > Accounts.
Step 2: Select Sign-in options, and under Require sign-in, choose the length of time you can be away until your Surface requires you to sign in again.
This setting may not be available if you’ve added a work email account to the Mail app or if your Surface Pro model or Surface Book is connected to a network domain.

Other sign-in options

There are three other sign-in options: Windows Hello, PIN, and picture password. (These options may not be available if you’ve added work email accounts to the Mail app or joined a network domain.)

Windows Hello (Surface Pro 4 and Surface Book only)

Windows Hello is a more personal way to sign in to your Surface with just a look or a touch. The front-facing camera on Surface Pro 4 and Surface Book recognizes your face and iris, allowing you to sign in to Windows 10 without having to touch the screen or keyboard. If you have a Surface Pro 4 and a Surface Pro 4 Type Cover with Fingerprint ID (sold separately), you can sign in with a press of your finger.

Here’s how to set up Windows Hello:

Step 1: Go to Start Start icon, and select Settings > Accounts > Sign-in options.
Step 2: Under Windows Hello, locate the infrared (IR) camera or fingerprint setup option.
Step 3: Select Set Up > Get Started.
Step 4: You may be asked to set up your account with a PIN. If so, follow the on-screen instructions.
Step 5: Follow the on-screen instructions to scan your face using the IR camera built into your Surface or to scan your finger using the fingerprint reader on Surface Pro 4 Type Cover with Fingerprint ID until Windows notifies you that the setup process is complete.
Step 6: Select Finish.

For more info, see Windows Hello .

Set up a picture password

You can sign in using gestures on a picture of your choice, using a picture on your Surface, your OneDrive, or your network. Don’t have any pictures yet? Take one now with your Surface camera. See Take photos and videos with Surface for more information.

Here’s how to set up your picture password:

Step 1: Go to Start Windows logo, and select Settings > Accounts > Sign-in options.
Step 2: Under Picture password, select Add.
Step 3:

Sign in with your Microsoft account info, then follow the on-screen steps to choose a picture and pick your gestures.

Create a PIN

Instead of entering a password, you can sign in quickly with a four-digit PIN. Here’s how:

Step 1: Go to Start Windows logo, and select Settings > Accounts > Sign-in options.
Step 2: Under PIN, select Add.
If you don't have a password on your account, you'll need to create one before you can create a PIN. 
Step 3: Confirm your current password, and then you can create a PIN.

Now you can sign in using your PIN.

Notes
  • If you’ve added a work email account to the Mail app or if your Surface Pro model or Surface Book is connected to a network domain, security policies may prevent you from creating a PIN or picture password. For more info, check with your system administrator.
  • If you've recently updated your device and no longer see the option to use your PIN, you can fix this issue by resetting your PIN. Follow the first step above and select I forgot my PIN in the PIN section. Follow the on-screen prompts and once your PIN is reset, restart your device, change your sign-in option, and sign in using your PIN.

Sign in to and out of your Surface

When you want to use your Surface, you’ll need to sign in. Find out about your options for signing in to and out of your Surface, including switching accounts and unlocking the screen.


Sign in

Step 1:  Dismiss the lock screen by swiping up from the bottom edge of the screen or by pressing a key if you have a Surface Typing Cover attached.
Step 2:  If prompted, enter the password for your user account.
If you want to sign in with a different account, select the back arrow and choose an account.
Notes

Sign out or lock

Sign out or lock—what’s the difference?

  • Signing out closes all the apps you were using.
  • Locking protects your account from use and lets someone else sign in with his or her account, without closing the apps you were using.

Here’s how to sign out of or lock your Surface:

Step 1:  From the Start menu, select your account picture in the top-left corner.
Step 2:  Select either Sign out or Lock.
Tips
  • Press the Windows logo key Windows logo + L to lock your Surface quickly.
  • Another shortcut: Press Ctrl+Alt+Del on your keyboard and select Lock or Sign out.

Switch to another account

If you’re sharing your Surface with someone else, you can switch to another user account without signing out or closing apps. Here’s how:

Step 1:  From Start, select your account picture in the top-right corner.
Step 2:  Select an account.
If you don't see the account you want, select Sign out and choose the account you want.

You can also switch to another user account from the sign-in screen. Here’s how:

Step 1:  Dismiss the lock screen by swiping up from the bottom edge of the screen or by pressing a key.
Step 2:  Select the back arrow and choose an account.

Choose when a password is required

You can control when a password is required to sign in to your Surface. Here’s how:

Step 1:  Go to Start Windows logo, and select Settings.
Step 2:  Select Change PC settings > Accounts > Sign-in options.
Step 3:  Under Password policy, choose the length of time you can be away until your Surface requires you to sign in again.
This setting may not be available if you’ve added a work email account to the Mail app.

Other sign in options

There are two other sign-in options: PIN and picture password. (These options may not be available if you’ve added work email accounts to the Mail app.)

Set up a picture password

You can sign in using gestures on a picture of your choice, using a picture on your Surface, your OneDrive, or your network. Don’t have any pictures yet? Take one now with your Surface camera. See Take photos and videos with Surface for more information.

Here’s how to set up your picture password:

Step 1:  Go to Start Windows logo, and select Settings.
Step 2:  Select Change PC settings > Accounts > Sign-in options.
Step 3:  Under Picture password, select Add.
Step 4:  Sign in with your Microsoft account info, then follow the steps on the screen to choose a picture and pick your gestures.

Create a PIN

Instead of entering a password, you can sign in quickly with a four-digit PIN. Here’s how:

Step 1:  Go to Start Windows logo, and select Settings.
Step 2:  Select Change PC settings > Accounts > Sign-in options.
Step 3:  Under PIN, select Add.
If you don't have a password on your account, you'll need to create one before you can create a PIN.
Step 4:  Confirm your current password, then you can create a PIN.

Now you can sign in using your PIN.

Note
If you’ve added a work email account to the Mail app, security policies may prevent you from creating a PIN or picture password. For more info, check with your system administrator.

Sign in to and out of your Surface

When you want to use your Surface, you’ll need to sign in. Find out about your options for signing in to and out of your Surface, including switching accounts and unlocking the screen.


Sign in

Step 1:  Dismiss the lock screen by swiping up from the bottom edge of the screen or by pressing a key if you have a Surface Typing Cover attached.
Step 2:  If prompted, enter the password for your user account.
If you want to sign in with a different account, tap or click the back arrow and choose an account.
Notes

Sign out or lock

Sign out or lock—what’s the difference?

  • Signing out closes all the apps you were using.
  • Locking protects your account from use and lets someone else sign in with his or her account, without closing the apps you were using.

Here’s how to sign out of or lock your Surface:

Step 1:  From the Start screen, tap or click your account picture in the upper-right corner.
Step 2:  Tap or click either Sign out or Lock.
Tips
  • Press the Windows logo key Windows logo + L to lock your Surface quickly.
  • Another shortcut: Press Ctrl+Alt+Del on your keyboard, and choose Lock or Sign out.

Switch to another account

If you’re sharing your Surface with someone else, you can switch to another user account without signing out or closing apps. Here’s how:

Step 1:  From the Start screen, tap or click your account picture in the upper-right corner.
Step 2:  Tap or click an account.
If you don't see the account you want, tap or click Switch account and choose the account you want.

You can also switch to another user account from the sign in screen. Here’s how:

Step 1:  Dismiss the lock screen by swiping up from the bottom edge of the screen or by pressing a key.
Step 2:  Tap or click the back arrow and choose an account.

Choose when a password is required

You can control when a password is required to sign in to your Surface. Here’s how:

Step 1:  Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, then click Settings.)
Step 2:  Tap or click Change PC settings > Accounts > Sign-in options.
Step 3:  Under Password policy, choose the length of time you can be away until your Surface requires you to sign in again.
This setting may not be available if you’ve added a work email account to the Mail app or if your Surface Pro is connected to a network domain.

Other sign in options

There are two other sign-in options: PIN and picture password. (These options may not be available if you’ve added work email accounts to the Mail app or joined a network domain.)

Set up a picture password

You can sign in using gestures on a picture of your choice, using a picture on your Surface, your OneDrive, or your network. Don’t have any pictures yet? Take one now with your Surface camera. See Take photos and videos with Surface for more information.

Here’s how to set up your picture password:

Step 1:  Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, then click Settings.)
Step 2:  Tap or click Change PC settings > Accounts > Sign-in options.
Step 3:  Under Picture password, tap or click Add.
Step 4:  Sign in with your Microsoft account info, then follow the steps on the screen to choose a picture and pick your gestures.

Create a PIN

Instead of entering a password, you can sign in quickly with a four-digit PIN. Here’s how:

Step 1:  Swipe in from the right edge of the screen and then tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, then click Settings.)
Step 2:  Tap or click Change PC settings > Accounts > Sign-in options.
Step 3:  Under PIN, tap or click Add.
If you don't have a password on your account, you'll need to create one before you can create a PIN.
Step 4:  Confirm your current password and then you can create a PIN.

Now you can sign in using your PIN.

Note
If you’ve added a work email account to the Mail app or if your Surface Pro is connected to a network domain, security policies may prevent you from creating a PIN or picture password. For more info, check with your system administrator.

Sign in to and out of your Surface

When you want to use your Surface, you’ll need to sign in. Find out about your options for signing in to and out of your Surface, including switching accounts and unlocking the screen.


Sign in

Step 1:  Dismiss the lock screen by swiping up from the bottom edge of the screen or by pressing a key if you have a Surface Typing Cover attached.
Step 2:  If prompted, enter the password for your user account.
If you want to sign in with a different account, tap or click the back arrow and choose an account.
Notes

Sign out or lock

Sign out or lock—what’s the difference?

  • Signing out closes all the apps you were using.
  • Locking protects your account from use and lets someone else sign in with his or her account, without closing the apps you were using.

Here’s how to sign out of or lock your Surface:

Step 1:  From the Start screen, tap or click your account picture in the upper-right corner.
Step 2:  Tap or click either Sign out or Lock.
Tips
  • Press the Windows logo key Windows logo + L to lock Surface quickly.
  • Another shortcut: Press Ctrl+Alt+Del on your keyboard and choose Lock or Sign out.

Switch to another account

If you’re sharing your Surface with someone else, you can switch to another user account without signing out or closing apps. Here’s how:

Step 1:  From the Start screen, tap or click your account picture in the upper-right corner.
Step 2:  Tap or click an account.
If you don't see the account you want, tap or click Switch account and choose the account you want.

You can also switch to another user account from the sign in screen. Here’s how:

Step 1:  Dismiss the lock screen by swiping up from the bottom edge of the screen or by pressing a key.
Step 2:  Tap or click the back arrow and choose an account.

Choose when a password is required

You can control when a password is required to sign in to your Surface. Here’s how:

Step 1:  Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, then click Settings.)
Step 2:  Tap or click Change PC settings > Accounts > Sign-in options.
Step 3:  Under Password policy, choose the length of time you can be away until your Surface requires you to sign in again.
This setting may not be available if you’ve added a work email account to the Mail app.

Other sign in options

There are two other sign-in options: PIN and picture password. (These options may not be available if you’ve added work email accounts to the Mail app.)

Set up a picture password

You can sign in using gestures on a picture of your choice, using a picture on your Surface, your OneDrive, or your network. Don’t have any pictures yet? Take one now with your Surface camera. See Take photos and videos with Surface for more information.

Here’s how to set up your picture password:

Step 1:  Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Settings.)
Step 2:  Tap or click Change PC settings > Accounts > Sign-in options.
Step 3:  Under Picture password, tap or click Add.
Step 4:  Sign in with your Microsoft account info, then follow the steps on the screen to choose a picture and pick your gestures.

Create a PIN

Instead of entering a password, you can sign in quickly with a four-digit PIN. Here’s how:

Step 1:  Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, then click Settings.)
Step 2:  Tap or click Change PC settings > Accounts > Sign-in options.
Step 3:  Under PIN, tap or click Add.
If you don't have a password on your account, you'll need to create a password before you can create a PIN.
Step 4:  Confirm your current password, then you can create a PIN.

Now you can sign in using your PIN.

Note
If you’ve added a work email account to the Mail app, security policies may prevent you from creating a PIN or picture password. For more info, check with your system administrator.

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