Surface warranty: Frequently asked questions

Applies to

Surface Book, Surface Book with Performance Base, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface 2, Surface Pro, Surface RT.


This warranty information applies to Surface and Surface branded accessories. Find the answers to the following commonly asked questions.


How long are my Surface and accessories covered?

Your Surface standard express warranty has two parts:

  • Express hardware warranty: Includes service on hardware and covered accessories for one year from the date of purchase. Covered accessories include the Surface branded accessories.*
  • Technical support: Provides help and technical support on preinstalled software for the first 90 days after purchase.

*Wedge Touch Mouse Surface Edition is covered under a separate, three-year, limited hardware warranty. See Microsoft Hardware Warranty Information.

Note
This warranty is given in addition to other rights and remedies you may have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than being replaced. Refurbished parts may be used to repair the goods. Microsoft will bear the expense of claiming under the warranty. Contact 13 20 58 or Microsoft Pty Ltd at 1 Epping Road, North Ryde NSW 2113 Australia.

How can I tell if my Surface is still under express warranty?

Check your warranty status online. If you’ve registered your Surface, click Sign In at the upper right of this website. Or, see Register your Surface.

Business customers: Check the status of your warranty by visiting the Business Online Service Centre. For more information, see Surface Support for Business.

Note
The start date for your Surface Limited Hardware and Service Warranty is based on the purchase date.

What is my express warranty after my Surface is replaced?

We provide a post-service express warranty for devices that have been serviced or replaced by our service centre. The length of the express warranty depends on whether the service was in-warranty or out-of-warranty:

  • In-warranty service: If your Surface was serviced or replaced within the original express warranty period, you receive either the balance of your original express warranty or 90 days, whichever is longer.
  • Out-of-warranty service: If your Surface was serviced out of the original express warranty period, your replacement or serviced device will have a 90-day express warranty.
Note
This warranty is given in addition to other rights and remedies you may have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than being replaced. Refurbished parts may be used to repair the goods. Microsoft will bear the expense of claiming under the warranty. Contact 13 20 58 or Microsoft Pty Ltd at 1 Epping Road, North Ryde NSW 2113 Australia.

Can I get service if I don’t have warranty coverage?

If the problem with your Surface is not covered by your express warranty or your rights under the Australian Consumer Law, your Surface may be eligible for out-of-warranty service for a fee. Please note, out-of-warranty services for your device may no longer be available in your region. To learn more, contact us.

Business customers: See Surface Support for Business for more info.

Can I buy additional protection for my Surface?

Yes. Microsoft Complete adds technical support for all your questions around software and hardware as well as protecting your device in a case of accidental damage.

Business customers: The Microsoft Extended Hardware Service Plan can be purchased with or without Accident Damage From Handling from an Authorized Device Reseller. The plans may be purchased within 45 days from the Surface date of purchase.


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