Answer Desk

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Operating Hours

Monday to Friday
  • 8am - 12am (Eastern Time)

  • 5am - 9pm (Pacific Time)

Saturday and Sunday:
  • 9am - 6pm (Eastern Time)

  • 6am - 3pm (Pacific Time)

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Note
Business users, please do not use this form. Please see our Support for Business page for how to get assistance.

Step 1

Select your product

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Your registered product(s)

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  • Surface RT

    Surface RT

    Has a black case with Windows RT on the back of the device under the kickstand.

    Select
  • Surface Pro

    Surface Pro

    Has a black case with Windows 8 Pro on the back of the device under the kickstand.

    Select
  • Surface 2

    Surface 2

    Has a silver case with the Surface logo on the kickstand and Windows RT on the back of the device under the kickstand.

    Select
  • Surface 3

    Surface 3

    Has a silver case with the Surface logo on the kickstand and the Microsoft logo on the back of the device under the kickstand.

    Select
  • Surface Pro 2

    Surface Pro 2

    Says Surface on the kickstand with Windows 8 Pro on the back of the device under the kickstand.

    Select
  • Surface Pro 3

    Surface Pro 3

    Has a silver case with the Surface logo on the kickstand and either Windows 8 Pro or Windows 10 under the kickstand.

    Select
  • Surface Pro 4

    Surface Pro 4

    Has a silver case with the Windows logo on the kickstand and no Windows button on the front bezel.

    Select
  • Touch Cover

    Touch Cover

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover

    Type Cover

    A slim version of a traditional keyboard with moving keys.

    Select
  • Touch Cover 2

    Touch Cover 2

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover 2

    Type Cover 2

    A slim version of a traditional keyboard with moving keys.

    Select
  • Surface Pro Type Cover

    Surface Pro Type Cover

    A traditional keyboard with moving keys for Surface Pro 3

    Select
  • Power Cover

    Power Cover

    A traditional keyboard with moving keys that extends the battery life of your Surface.

    Select
 
Talk with an agent to get help registering your product.

Please review the terms and conditions and accept them to proceed with registering your device: Terms and Conditions

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Find the serial number here:

Surface Product
Find the Surface RT serial number

Find the Surface Pro serial number

Find the Surface 2 serial number

Find the Surface 3 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Pro 2 serial number

Find the Surface Pro 3 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Pro 4 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Book serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

For more information on how to register your Surface Book please click here

noloading-profile

Step 2

Select the problem

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Please select the issue that best describes your problem.

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Step 3

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Operating Hours
Monday to Friday
8am - 12am (Eastern Time)
5am - 9pm (Pacific Time)
Saturday and Sunday:
9am - 6pm (Eastern Time)
6am - 3pm (Pacific Time)

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Please call us for help at 800-876-8533.

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Operating Hours
Monday to Friday
8am - 12am (Eastern Time)
5am - 9pm (Pacific Time)
Saturday and Sunday:
9am - 6pm (Eastern Time)
6am - 3pm (Pacific Time)

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