Contact Microsoft Answer Desk for Surface

Operating Hours

Monday to Friday
  • 8am - 12am (Eastern Time)

  • 5am - 9pm (Pacific Time)

Saturday and Sunday
  • 9am - 6pm (Eastern Time)

  • 6am - 3pm (Pacific Time)

Answer Desk

Loading

Step 1. Choose your Product

Find product name

  • Surface RT

    Surface RT

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro

    Surface Pro

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface 2

    Surface 2

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro 2

    Surface Pro 2

    The product name is located on the back of the device toward the bottom.

    Select
  • Touch Cover

    Touch Cover

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover

    Type Cover

    A slim version of a traditional keyboard with moving keys.

    Select
  • Touch Cover 2

    Touch Cover 2

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover 2

    Type Cover 2

    A slim version of a traditional keyboard with moving keys.

    Select
  • Power Cover

    Power Cover

    A traditional keyboard with moving keys that extends the battery life of your Surface.

    Select
 

Step 1. Choose your Product

Find product name

  • Surface RT

    Surface RT

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro

    Surface Pro

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface 2

    Surface 2

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro 2

    Surface Pro 2

    The product name is located on the back of the device toward the bottom.

    Select
  • Touch Cover

    Touch Cover

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover

    Type Cover

    A slim version of a traditional keyboard with moving keys.

    Select
  • Touch Cover 2

    Touch Cover 2

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover 2

    Type Cover 2

    A slim version of a traditional keyboard with moving keys.

    Select
  • Power Cover

    Power Cover

    A traditional keyboard with moving keys that extends the battery life of your Surface.

    Select
 
 

Step 2. Choose your category and topic

Category

Issue

 

Step 3. Choose a Support method

Step 3. Choose a Support method

Recommended Solutions

Community Support

Community Support

Contact Answer Desk

Contact Answer Desk


Wait Time: minutes

Answer Techs aren't available now. Please try back during our hours of operation.

Operating Hours
Monday to Friday
8am - 12am (Eastern Time)
5am - 9pm (Pacific Time)
Saturday and Sunday
9am - 6pm (Eastern Time)
6am - 3pm (Pacific Time)

Oops! We are currently experiencing technical difficulties.
Please call us for help at 800-876-8533

Verifying...

Wait Time: minutes

Answer Techs aren't available now. Please try back during our hours of operation.

Operating Hours
Monday to Friday
8am - 12am (Eastern Time)
5am - 9pm (Pacific Time)
Saturday and Sunday
9am - 6pm (Eastern Time)
6am - 3pm (Pacific Time)

Oops! We are currently experiencing technical difficulties.
Please call us for help at 800-876-8533

Verifying...

Step 3. Choose a support Method