Applies to

Surface RT, Surface 2, Surface Pro, Surface Pro 2, Surface Pro 3, Windows 8.1, Windows RT 8.1.


Troubleshoot the Wireless Adapter for Typing Covers

If your Surface Cover doesn’t seem to be working when the Wireless Adapter for Typing Covers is attached, try these solutions.


Note
If your Wireless Adapter is physically damaged, contact us.

Solution 1: Make sure the Wireless Adapter is turned on and attached to a Cover

When the Wireless Adapter is on and connected to a Typing Cover, the indicator LED shines with a steady white light.

Step 1:  Detach the Cover from the Wireless Adapter.
Step 2:  With the Wireless Adapter turned off and disconnected from the charger, gently clean the magnetic connectors on both the adapter and the Cover with a soft cloth and a little isopropyl alcohol.
Step 3:  Reattach the Cover to your adapter.
Make sure that there is good contact between all of the magnetic connectors, and that nothing comes between the connectors. You should not see any gaps or be able to see any metal at the connection points.

The Cover should click into place. If it doesn’t, detach and reattach the Cover.

Step 4:  If the LED status light on the adapter does not come on when you attach the Cover, press the power button on the adapter.
  • If the status light is steady red, or if it flashes red and then turns off, continue with Solution 2.
  • If the status light turns white, try typing again. If it still doesn’t work, continue with Solution 3.

Solution 2: Check the charge on the adapter

If you see a solid red light in the center of the adapter, the battery is running low.

If you see a flashing red light when you turn on the Wireless Adapter and then the adapter shuts down, the battery is completely drained.

  • Use the power cord that came with the Wireless Adapter to charge the adapter. The indicator light should pulse slowly while the adapter is charging. Charge the adapter for 4 or 5 hours before you try to use it without the power cord.
  • If the battery is not charging:
    • Test the power cord by using it to charge a different device that uses a mini USB connector for charging.
    • Try plugging the power cord into a different USB port. In order for the adapter to be charged, you need to use a powered USB port like the one on your Surface or the Car Charger.
    • Try using a different power cord. If you have a USB-to-mini USB cord from a different device, try using it to charge the adapter.

If your Wireless Adapter won’t charge, either the adapter or the power cord may need to be replaced. For more information, contact us.

If the adapter doesn’t work after you’ve charged it for 4 or 5 hours, continue to Solution 3.

Solution 3: Make sure the adapter is paired to the Surface you are using

The adapter can only be paired to one device at a time.

Step 1:  Restart your Surface.
Step 2:  From the Start screen, swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)
Step 3:  Tap or click Change PC settings, and then tap or click PC and devices.
Step 4:  Tap or click Bluetooth, and make sure that Bluetooth is set to On.
Step 5:  Attach the charged Wireless Adapter to a Cover, and press and hold the power button. When a white light flashes, it’s ready to pair.
Step 6:  Tap or click Wireless Adapter for Typing Covers, and then tap or click Pair.

If the adapter is paired but it still doesn’t work, continue to Solution 4.

Solution 4: Work closer to the Surface

The Bluetooth® connection between your Surface and the Wireless Adapter has a range of up to about 30 feet, but external conditions can reduce that distance. Try bringing the Surface and the adapter closer together. If that doesn’t work, continue to Solution 5.

Solution 5: Make sure the Cover you are using works

Attach the Cover to your Surface.

If your Cover works when it is attached directly to your Surface, continue to Solution 6.

Solution 6: Install the latest updates

Installing the latest updates for Surface and Windows may help fix some problems with Surface Typing Covers.

Step 1:  Swipe in from the right edge of the screen, and then tap Settings.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)
Step 2:  Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update.
Step 3:  Tap or click Check now.
Step 4:  If there are updates available, tap or click View details.

Tap or click to select the ones you want to install, and then tap or click Install.
You may need to restart Surface after the updates have been installed.

If installing updates doesn't help, continue with Solution 7.

Solution 7: Run an automated troubleshooter

Run an automated, interactive troubleshooter:

Step 1:  Open the Hardware and Devices Troubleshooter.
Step 2:  In the File Download dialog box, tap or click Run, and then follow the prompts.

If it still doesn’t work, continue with Solution 8.

Solution 8: Check for interference

If you’re using other Bluetooth devices, they can interfere with the Wireless Adapter.

  • Turn off other Bluetooth devices. If you find that one or more devices have been causing interference, try moving other Bluetooth devices further away from the Wireless Adapter to prevent interference. For example, you might want to move Bluetooth speakers further away or off to one side.

If none of these solutions fixes the problem, contact us.