Applies to

Surface 2, Surface Pro, Surface Pro 2, Windows 8.1.


Troubleshoot the Surface Music Kit

If your Music Cover isn't detected when you connect it to Surface, if it stops working, or if the pads or buttons don't work consistently, try these solutions to fix the problem.


Note
If your Cover is torn, has a problem with the magnets, or is otherwise physically in need of repair or replacement, contact the Surface Online Service Center.

Before you begin

Step 1: Disconnect any video adapters and any USB devices (such as printers, keyboards, or mice) from your Surface.
Step 2: Make sure the magnetic connectors on Surface and on the Cover are clean and free of damage.
Step 3: With the electrical cord unplugged from the electrical outlet, clean the connectors on the cover with a soft cloth and a small amount of rubbing alcohol. For more info, see Clean and care for Surface.
Step 4: Plug the AC cable in to a working electrical outlet, and connect the power supply to Surface.
Step 5: Put Surface on a firm, flat surface, such as a table, with the kickstand out and the Cover attached to Surface.
Step 6: Try using the Music Cover.

If you’re still having a problem, try Solution 1.

Solution 1: Check the connection between Surface and the Music Cover

Step 1: Detach the Cover from Surface.
Step 2:

Reattach the Cover, and make sure that all of the magnetic connectors make contact with the bottom edge of Surface.

Note
The Cover should click into place. You should not see any gaps or be able to see any metal at the connection points. If you don’t get a good connection, remove the Cover and attach it again.
Step 3: Put Surface down on a firm, flat surface and try the Cover again.

If things still aren’t working right, go to Solution 2.

Solution 2: Restart Surface

Sometimes, simply restarting Surface will fix a problem with a Cover:

Step 1: From the Start screen, swipe in from the right edge of the screen and tap Settings.
Step 2: Tap Power, and then tap Restart.

If the Cover still doesn’t work after you restart Surface, try Solution 3.

Solution 3: Check the Store for Surface Music Kit updates

Step 1: On the Start screen, tap Store.
Step 2: Swipe in from the right edge of the screen, and then tap Settings.
Step 3: Tap App updates.
If you haven't already signed in to the Windows Store, sign in using your Microsoft account.
Step 4: Tap Check for updates.
If updates are available, they will be selected automatically.
Step 5: Next, do one of the following:
  • Tap Install to install all the available updates
  • or
  • Tap Clear, and tap the apps that you want to update, and then tap Install.
Note
Windows Store apps automatically update in the background. However, you can still manually check for updates using the procedure above.

If you’re still having trouble after updating, try Solution 4.

Solution 4: Install Surface and Windows updates

In many cases, installing the latest Surface and Windows updates can fix problems with a Cover.

Note
Make sure that the Cover is attached to your Surface before you begin installing updates.
Step 1: Swipe in from the right edge of the screen, and then tap Settings.
Step 2: Tap Change PC settings, tap Update and recovery, and then tap Windows Update.
Step 3: Tap Check now.
Step 4: If there are updates available, tap View details.
Step 5: Tap to select the updates you want to install, and then tap Install.
You may need to restart Surface after the updates have been installed.

If installing the latest updates doesn't fix the problem with your Cover, request service at the Surface Online Service Center.


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