How to get service for Surface

If your Surface product needs service, you can request it online. Here’s how.

Applies to

Surface Book, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface 2, Surface Pro, Surface RT.


Register your Surface product

If you haven’t already registered your Surface product, go to microsoft.com/surface/support/register to do so.

To register, you’ll need:

Note
Online registration isn’t available for business customers. For more info, see Surface Support for Business.

Time to complete: about three minutes.

Troubleshoot the problem

Before sending your Surface in for service, try resetting it. Resetting your Surface may help resolve common issues and could save you time and effort. For more info, see Restore or reset Surface.

See the following pages for info on warranty, service, and recovery options for your Surface:

Contact us

If you cannot solve the problem by troubleshooting, contact us.

If you continue to have a problem, you can open a service request and send your Surface product in for service.

Open a service request

Getting service for Surface products is easy.

What if my product is out of warranty?

  • During the process, we will tell you if your product is under warranty. You might be able to get service for your product if it is out of warranty, but there might be a service fee.

How much will service cost?

  • The specific amount depends on the product and whether or not it is still under warranty. You can see the service fee during the service request process.
  • If payment is required for the service, you can pay with American Express, Visa, MasterCard, or Discover.

How long will it take to get my product serviced?

  • Your device will typically be shipped to you in 3-12 business days after you ship the device to Microsoft, depending on your region—and barring any inventory or shipping delays.

Business customers:

  • Contact Surface Support for Business.
  • To ensure the best experience, customers who don’t have a Microsoft Support contract or an MSDN or TechNet subscription should submit a service request by phone.

Send us the product

After you’ve opened your service request, we’ll send you an email with shipping instructions.

Prepare your Surface

Before sending us your Surface, back up your files and remove all your accessories. For details, see How to prepare your Surface for service.

You can check the status of your service request at any time.

What to do after service

When you get a Surface back from our service center, follow the steps in Set up your Surface after service.

Accessories, such as Typing Covers, the power supply, and Surface adapters, will be ready to use as soon as you connect them.