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Warranty, Service and Recovery
Restore, refresh, or reset Surface Pro
If you're having problems with your Surface Pro, Surface Pro 2, or Surface Pro 3, try restoring, refreshing, or resetting it to its factory settings.
Create a USB recovery drive
Find out how to create a USB recovery drive and increase available disk space on your Surface.
Surface USB recovery drive
If Surface won’t start, or if the built-in recovery info has been removed from your Surface, use your Surface USB recovery drive to access recovery tools and solve problems.
Boot Surface from a USB device
Find out how to start Surface from a bootable USB device.
How do I use the BIOS/UEFI?
Learn about Unified Extensible Firmware Interface (UEFI) features and how to access them on Surface Pro models.
Surface Pro won't turn on
If your Surface Pro, Surface Pro 2, or Surface Pro 3 won't turn on, follow these steps to help fix issues with battery and power.
Windows won't start or stops responding on Surface Pro
Having problems getting Surface or Windows 8.1, to start, or has Windows stopped responding? Try these solutions to help get Surface running normally again.
Find out about the service or repair process for your Surface
Read about how the service or repair process works if you need to get your Surface fixed. Learn how to prepare for service, and how and where to arrange it.
Find your Surface serial number
Before you can register your Surface or get it serviced, you need to know its serial number. Here’s how to find it.
Find the serial number on your Surface Cover
Find out where to look to find the serial number on your Surface Cover. You'll need the serial number to register your Cover or to request service.
Surface warranty: Frequently asked questions
Find answers to questions about the warranty and technical support provided with your Microsoft Surface and Surface accessories.
Surface standard warranty and extended service plans
Get info about the hardware warranty and technical support provided with your Microsoft Surface.
Set up your Surface after service
After a service request, follow these steps to restore your account info, files, and apps.
Prepare your Surface for service
If you need to send your Surface in for service, there are a few things you need to do before sending it to our service center.