Applies to

Surface RT, Surface 2, Surface Pro, Surface Pro 2, Surface Pro 3, Windows 8.1, Windows RT 8.1.


Surface battery won’t charge

If you’re having problems charging your Surface, if you get a low-battery error icon during startup, or if your Surface turns off when you remove the power supply, try the following solutions.


Notes

Before you begin

A few simple steps can solve some problems or help pinpoint the source of the trouble.

Step 1: Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, then click Settings.)
Step 2: Tap or click Power, then tap or click Shut down.
Step 3: 

Unplug the Surface power cord from the electrical outlet, and if you have any of the following remove or disconnect them from Surface:

  • Power supply
  • Surface Cover
  • microSD card
  • USB devices such as printers, keyboards, or mice
  • Video or audio cables or adapters
Step 4: 

Next, check a few things:

  • Is the electrical socket working?
    Try plugging something else into the outlet and see if it works.
  • Are conditions right for recharging?
    It’s best to charge your battery near room temperature. Surface is designed to work between 32 ° and 95 ° Fahrenheit (0 ° and 35 ° Celsius).
  • Are the charging connectors clean and free of damage?
    Check the connectors on both the power supply's connector and on the charging port (on the side of Surface itself). With the power cord unplugged from the outlet, clean the Surface connector and the charging port with a soft cloth and a small amount of rubbing alcohol.

Now, try the solutions below.

Solution 1: Remove and reconnect the power supply

Step 1:  Plug the power cord back in to the electrical outlet and then reconnect the power supply to Surface.
Step 2: 

Check that the light on the connector is lit.

make sure power connector is properly seated

If the connection is secure and:

The light doesn’t light up Your power supply may need to be replaced. For more info, contact us.
   
The light is lit

Your Surface is getting power.

Go to Solution 2.

Solution 2: Check the battery charging status

To see the battery status of your Surface and to find out if it's charging:

Step 1: Make sure the power supply is connected and the light on the connector is lit.
Step 2: Press and release the power button to turn your Surface on.
Step 3: On the Start screen, swipe in from the right edge of the screen.

Your battery status is shown next to the time and date.

Battery charging

Plugged in, charging

If you see:
  • A power plug next to the battery.
This means:
  • Surface recognises that the power supply is connected and the battery is charging.
  • If your Surface turns off immediately when you disconnect the power supply, go to Solution 4.
Battery not charging

Not plugged in

If you see:
  • No power plug is shown.
This means:
  • Surface does not recognise that the power supply is connected.
  • Go to Solution 3.
Battery error

Battery not detected

If you see:
  • A power plug next to the battery
  • A red X on the battery.
This means:
  • There may be a problem with the battery.
  • Surface Pro 3: Your Surface needs service. Go to Get my Surface fixed.
  • All other Surface models: Go to Solution 4.

Solution 3: Change the power connector orientation (Surface Pro 3 only)

If your Surface isn’t charging even when the light on the power connector is lit, try this:

Step 1:  Remove the power connector from the Surface, turn it over, and plug it back in. Make sure the connector is firmly seated and the LED is lit.
Step 2:  Wait 10 minutes and check to see if your Surface is charging.

If your Surface still isn’t charging, continue to Solution 4.

Solution 4: Install Surface and Windows updates

Installing all the latest updates for your Surface, including the latest firmware, can help fix issues with the Surface battery. Here’s how to install updates:

Step 1:  Swipe in from the right edge of the screen, then tap or click Settings.
Step 2:  Tap or click Change PC settings, tap or click Update and recovery, then tap or click Windows Update.
Step 3:  Tap or click Check now.
Step 4:  If there are updates available, tap or click View details.
Step 5:  Tap or click to select the updates you want to install, then tap or click Install.
Step 6:  Repeat these steps until you see Your PC is up to date after you tap or click Check now in Step 3.

After you’ve installed all available updates, confirm that you have the latest Surface firmware update. Here’s how:

Step 1:  Go to the Surface update history page and choose your Surface model.
Step 2:  Find the name of the most recent “System Firmware Update” available for your Surface.
Step 3:  Swipe in from the right edge of the screen and tap or click Settings.
Step 4:  Tap or click Change PC settings, tap or click Update and recovery, then tap or click Windows Update.
Step 5:  Tap or click View your update history and make sure that the latest firmware update is successfully installed on your Surface.

If the System Firmware Update failed, contact us.

If updating your Surface doesn’t fix the problem, try Solution 5.

Solution 5: Restart Surface

You can restart Surface (not shut down) to try to fix the problem.

Step 1: Make sure the power supply is connected and the LED light on the connector is lit.
Step 2: Swipe in from the right edge of the screen, and tap or click Settings.
Step 3: Tap or click Power, then tap or click Restart.
Step 4:  After Surface restarts and you've signed in, swipe in from the right edge of the screen and recheck the battery status.

If restarting Surface doesn’t fix the problem, try Solution 6.

Solution 6: Shut down and charge Surface

You can shut down Surface (not restart) and charge it for a while to try to fix the problem.

Step 1: Make sure the power supply is connected and the LED light on the connector is lit.
Step 2: Swipe in from the right edge of the screen, and tap or click Settings.
Step 3: Tap or click Power, then tap or click Shut down.
Step 4: Allow Surface to charge for at least 30 minutes.
Step 5: Press and release the power button to turn your Surface on.

Surface RT or Surface 2: If the issue still exists, your Surface needs a service. Go to Get my Surface fixed.

Surface Pro, Surface Pro 2 or Surface Pro 3: If shutting down Surface Pro doesn’t fix the problem, try Solution 7.

Solution 7: Two-button shutdown (Surface Pro models only)

Warning

Don’t use this process on Surface RT or Surface 2.

Use this two-button shutdown process to ensure that Surface is turned off completely.
Here’s how:

Step 1:  Swipe in from the right and tap or click Settings, tap or click Power, then tap or click Shut down to shut down Surface.
If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.
Step 2:  After Surface turns off, press and hold the volume-up button and the power buttons at the same time for at least 15 seconds, then release both.
Step 3:  The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 4:  After you release the buttons, wait 10 seconds.
Step 5:  Press and release the power button to turn your Surface back on.

If the two-button shutdown doesn’t help, your Surface needs service. Go to Get my Surface fixed.