How to get service for Surface
If your Surface product needs service, you can request it online. Here’s how.
Surface Book, Surface Book with Performance Base, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.
Register your Surface product
If you haven’t already registered your Surface product, go to microsoft.com/surface/support/register to do so.
To register, you’ll need:
- A Microsoft account (email address and password).
Your Microsoft account is the email address and password you use to sign in to your Surface and to use Microsoft services like Outlook, OneDrive, and Xbox Live. If you don’t have a Microsoft account, you can get one for free.
- The serial number of your Surface or Surface Typing Cover.
For more info, see Find the serial number on Surface or Find the serial number on your Surface Cover.
Time to complete: about three minutes.
Troubleshoot the problem
Before sending your Surface in for service, try resetting it. Resetting your Surface may help resolve common issues and could save you time and effort. For more info, see Restore or reset Surface.
See the following pages for info on warranty, service, and recovery options for your Surface:
If you cannot solve the problem by troubleshooting, contact us.
If you continue to have a problem, you can open a service request and send your Surface product in for service.
Open a service request
Getting service for Surface products is easy.
- Go to Send my Surface in for service, sign in with your Microsoft account, and follow the on-screen instructions. If your product is eligible for service, you will be given a shipping address during the service request process.
What if my product is out of warranty?
- During the process, we will tell you if your product is under warranty. You might be able to get service for your product if it is out of warranty, but there might be a service fee.
How much will service cost?
- The specific amount depends on the product and whether or not it is still under warranty. You can see the service fee during the service request process.
- If payment is required for the service, you can pay with American Express, Visa, MasterCard, or Discover.
How long will it take to get my product serviced?
- Your device will typically be shipped to you in 3-12 business days after you ship the device to Microsoft, depending on your region—and barring any inventory or shipping delays.
- Contact Surface Support for Business.
- To ensure the best experience, customers who don’t have a Microsoft Support contract or an MSDN or TechNet subscription should submit a service request by phone.
Send us the product
After you’ve opened your service request, we’ll send you an email with shipping instructions.
Prepare your Surface
Before sending us your Surface, back up your files and remove all your accessories. For details, see How to prepare your Surface for service.
You can check the status of your service request at any time.
What to do after service
When you get a Surface back from our service center, follow the steps in Set up your Surface after service.
Accessories, such as Typing Covers, the power supply, and Surface adapters, will be ready to use as soon as you connect them.