Surface warranty: Frequently asked questions

This warranty information applies to Surface and Surface branded accessories. Find the answers to the following commonly asked questions.

What does the warranty cover, and how long are my Surface and accessories covered?

Your Surface standard limited warranty has two parts:

  • Limited hardware warranty: Includes service on hardware and covered accessories for one year from the date of purchase. Covered accessories include the Surface branded accessories.*
  • Technical support: Provides help and technical support on preinstalled software for the first 90 days after purchase.

*Both the Arc Touch Mouse and the Wedge Touch Mouse Surface Edition are covered under a separate, three-year, limited hardware warranty.  See Microsoft Hardware Warranty Information.

To learn about extra coverage available under Microsoft Complete, see Can I buy additional protection for my Surface? later on this page.

How can I tell if my Surface is still under warranty?

Check your warranty status online by visiting our Check Warranty Status page and signing in with your Microsoft account, if necessary. If you haven’t yet registered your Surface, visit our Register your Surface product page.

Business customers: Check the status of your warranty by visiting the Business Online Service Center . For more info, see Surface Support for Business.

Note
The start date for your Surface Limited Hardware and Service Warranty is based on the purchase date.

What is my warranty after my Surface is replaced?

We provide a post-service warranty for devices that have been serviced or replaced by our service center. The length of the warranty depends on whether the service was in-warranty or out-of-warranty:

  • In-warranty service: If your Surface was serviced or replaced within the original warranty period, you receive either the balance of your original hardware warranty or 90 days, whichever is longer.
  • Out-of-warranty service: If your Surface was serviced out of the original warranty period, your replacement or serviced device will have a 90-day hardware warranty.

Can I get service if I don’t have warranty coverage?

If the problem with your Surface is not covered by the warranty or if your warranty has expired, your Surface may be eligible for out-of-warranty service for a fee. Please note, out-of-warranty services for your device may no longer be available in your region. To learn more, visit How to get service for Surface.

Business customers: See Surface Support for Business for more info.

Can I buy additional protection for my Surface?

Yes. Microsoft Complete adds technical support for all your questions about software and hardware, as well as protecting your device in case of accidental damage. You can add Microsoft Complete up to 45 days after purchase. Just bring your device to a Microsoft retail store for inspection and processing. To learn more, see Surface standard warranty and Microsoft Complete for Surface.

Business customers: The Microsoft Extended Hardware Service Plan can be purchased with or without Accident Damage From Handling from an Authorized Device Reseller. The plans can be purchased within 45 days from the Surface date of purchase.

Is my warranty or Microsoft Complete applicable outside the country where I purchased my Surface?

No, the Surface standard limited warranty and Microsoft Complete are applicable only in the country where you purchased your Surface.

How do I submit a repair request?

To submit a repair request, go to Send my Surface in for service. Depending on your warranty eligibility, there may be a charge to service your product.

Business customers: Please visit the Microsoft Surface for Business site to submit an order.


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