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Warranty, Service and Recovery
Restore or reset Surface
If you're having trouble with your Surface, you may be able to restore or reset it to solve the problem.
Surface won't turn on, won't charge or Windows won't start
If your Surface won't turn on, gets stuck during Windows startup, or isn't charging, try these solutions.
What to do if your Surface screen is damaged
If your Surface screen is cracked, you can open a service order online and send it in for repair.
Create a USB recovery drive
Find out how to create a USB recovery drive and increase available disk space on your Surface.
Download a recovery image for Surface
If your Surface won’t boot to Windows or you deleted the recovery image included with your Surface, you can download the recovery files you need to get your Surface working again.
Surface USB recovery drive
If Surface won’t start, or if the built-in recovery info has been removed from your Surface, use your Surface USB recovery drive to access recovery tools and solve problems.
Find your Surface serial number
Before you can register your Surface or get it serviced, you need to know its serial number. Here is how to find it.
How do I use the BIOS/UEFI?
Learn about Unified Extensible Firmware Interface (UEFI) features and how to access them on Surface Pro or Surface 3.
Boot Surface from a USB device
How to start Surface from a bootable USB device.
Using a Windows 8.1 USB recovery drive after upgrading to Windows 10
If your Surface came with Windows 8.1 preinstalled and you upgraded to Windows 10, you can roll your Surface back to Windows 8.1 using a USB recovery drive. Here’s how.
Find the serial number on your Surface Cover
Find out where to look to find the serial number on your Surface Cover. You will need the serial number to register your Cover or to request service.
Find out about the service or repair process for your Surface
Read about how the service or repair process works if you need to get your Surface fixed. How to prepare for service and how and where to arrange it.
Prepare your Surface for service
If you need to send your Surface in for service, there are a few things you need to do before sending it to our service centre.
Set up your Surface after service
After a service request, follow these steps to restore your account info, files and apps.
Windows stops responding on Surface Pro or Surface 3
Has Windows stopped responding? Try these solutions to help get the Surface running normally again.
Get information about the hardware warranty and technical support provided with your Microsoft Surface.
Surface warranty: Frequently asked questions
Find answers to questions about the warranty and technical support provided with your Microsoft Surface and Surface accessories.