Browse topics for Surface 2
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Warranty, Service and Recovery
Refresh or reset Surface RT or Surface 2
If you are having problems with your Surface RT or Surface 2, try refreshing or resetting it to its factory settings.
Create a USB recovery drive
How to create a USB recovery drive and increase available disk space on your Surface.
Surface USB recovery drive
If Surface won’t start, or if the built-in recovery info has been removed from your Surface, use your Surface USB recovery drive to access recovery tools and solve problems.
What to do if your Surface screen is damaged
If your Surface screen is cracked, you can open a service order online and send it in for repair.
Surface RT or Surface 2 will not turn on
If Surface RT or Surface 2 won’t turn on, follow these steps to help fix issues with the battery or power.
Windows will not start or stops responding on Surface RT or Surface 2
Having problems getting Surface or Windows to start, or has Windows stopped responding? Try these solutions to help get Surface running normally again.
Find out about the service or repair process for your Surface
Read about how the service or repair process works if you need to get your Surface fixed. How to prepare for service and how and where to arrange it.
Find your Surface serial number
Before you can register your Surface or get it serviced, you need to know its serial number. Here is how to find it.
Find the serial number on your Surface Cover
Find out where to look to find the serial number on your Surface Cover. You will need the serial number to register your Cover or to request service.
Surface warranty: Frequently asked questions
Finding answers to questions about the warranty and technical support provided with your Microsoft Surface and Surface accessories.
Surface standard warranty and Microsoft Complete for Surface
Get information about the hardware warranty and technical support provided with your Microsoft Surface.
Set up your Surface after service
After a service request, follow these steps to restore your account info, files and apps.
Prepare your Surface for service
If you need to send your Surface in for service, there are a few things you need to do before sending it to our service centre.