Troubleshoot the Wireless Adapter for Typing Covers

If your Surface Cover doesn’t seem to be working when the Wireless Adapter for Typing Covers is attached, try these solutions.

Applies to

Surface Pro 2, Surface Pro.

Operating system:
Notes
  • If your Wireless Adapter is physically damaged, contact us.
  • The Wireless Adapter is compatible with Touch Cover, Touch Cover 2, Type Cover, and Type Cover 2.

Solution 1: Make sure the Wireless Adapter is turned on and attached to a Cover

When the Wireless Adapter is on and connected to a Typing Cover, the indicator LED shines with a steady white light.

Step 1: Detach the Cover from the adapter.
Step 2: With the adapter turned off and disconnected from the charger, gently clean the magnetic connectors on both the adapter and the Cover with a soft cloth and a little isopropyl alcohol.
Step 3: Reattach the Cover to your adapter. Make sure that there is good contact between all of the magnetic connectors and that nothing comes between the connectors. You shouldn't see any gaps or metal at the connection points. The Cover should click into place. If it doesn’t, detach and reattach the Cover.
Step 4: If the LED status light on the adapter doesn't come on when you attach the Cover, press the power button on the adapter.

  • If the status light is steady red, or if it flashes red and then turns off, try Solution 2.
  • If the status light turns white, try typing again. If it still doesn’t work, skip to Solution 3.

Solution 2: Check the charge on the adapter

Steady red light: If you see a steady red light in the center of the adapter, the battery is running low.

Flashing red light: If you see a flashing red light when you turn on the adapter and then the adapter shuts down, the battery is completely drained.

  • Use the power cord that came with the adapter to charge it. The indicator light should pulse slowly while it's charging. Charge the adapter for four or five hours before you try to use it without the power cord.
  • If the battery isn't charging:
    • Test the power cord by using it to charge a different device that uses a mini USB connector for charging.
    • Try plugging the power cord into a different USB port. For the adapter to charge, you must use a powered USB port like the one on your Surface.
    • Try using a different power cord. If you have a USB-to-mini USB cord from a different device, try using it to charge the adapter.

If your adapter won’t charge, either the adapter or the power cord may need to be replaced. For more information, contact us.

If the adapter doesn’t work after you’ve charged it for four or five hours, try Solution 3.

Solution 3: Make sure the adapter is paired with the Surface you're using

The adapter can be paired with only one Surface at a time.

Step 1: Restart your Surface.
Step 2: Swipe in from the right edge of the screen, and select Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and select Settings.)
Step 3: Select Change PC settings > PC and devices > Bluetooth, and make sure that Bluetooth® is set to On.
Step 4: Attach the charged adapter to a Cover, and press and hold the power button. When a white light flashes, it’s ready to pair.
Step 5: Select Surface Wireless Adapter for Typing Covers > Pair.

If the adapter is paired but it still doesn’t work, try Solution 4.

Solution 4: Work closer to the Surface

The Bluetooth connection between your Surface and the Wireless Adapter has a range of up to 30 feet, but external conditions can reduce that distance. Try bringing the Surface and the adapter closer together.

If that doesn’t work, try Solution 5.

Solution 5: Make sure the Cover you're using works

Attach the Cover to your Surface.

  • If your Cover doesn’t work, follow the steps in Troubleshoot your Surface Cover.
  • If your Cover works when it's attached directly to your Surface, try Solution 6.

Solution 6: Install the latest updates

Installing the latest updates for your Surface and Windows may help fix some problems with your Surface Typing Cover.

Step 1: Attach your Cover to your Surface.
Step 2: Swipe in from the right edge of the screen, and select Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and select Settings.)
Step 3: Select Change PC settings > Update and recovery > Check now.
Step 4: If updates are available, select View details.
Step 5: Choose the updates you want to install, and select Install.
You may need to restart your Surface after the updates install.

If installing updates doesn't help, try Solution 7.

Solution 7: Run an automated troubleshooter

Run an automated, interactive troubleshooter:

Step 1: Open the Hardware and Devices Troubleshooter.
Step 2: In the File Download dialog box, select Open, and follow the on-screen instructions.

If the adapter still doesn’t work, try Solution 8.

Solution 8: Check for interference

If you’re using other Bluetooth devices, they can interfere with the adapter.

  • Turn off other Bluetooth devices. If you find that another Bluetooth device has been causing interference, try moving it farther away from the adapter. For example, you might want to move any Bluetooth speakers off to one side.

If none of these solutions fixes the problem, contact us.


Notes
  • If your Wireless Adapter is physically damaged, contact us.
  • The Wireless Adapter is compatible with Touch Cover, Touch Cover 2, Type Cover, and Type Cover 2.

Solution 1: Make sure the Wireless Adapter is turned on and attached to a Cover

When the adapter is on and connected to a Typing Cover, the indicator LED shines with a steady white light.

Step 1: Detach the Cover from the adapter.
Step 2: With the adapter turned off and disconnected from the charger, gently clean the magnetic connectors on both the adapter and the Cover with a soft cloth and a little isopropyl alcohol.
Step 3: Reattach the Cover to your adapter. Make sure that there is good contact between all of the magnetic connectors and that nothing comes between the connectors. You shouldn't see any gaps or metal at the connection points. The Cover should click into place. If it doesn’t, detach and reattach the Cover.
Step 4: If the LED status light on the adapter doesn't come on when you attach the Cover, press the power button on the adapter.

  • If the status light is steady red, or if it flashes red and then turns off, try Solution 2.
  • If the status light turns white, try typing again. If it still doesn’t work, skip to Solution 3.

Solution 2: Check the charge on the adapter

Steady red light: If you see a steady red light in the center of the adapter, the battery is running low.

Flashing red light: If you see a flashing red light when you turn on the adapter and then the adapter shuts down, the battery is completely drained.

  • Use the power cord that came with the adapter to charge it. The indicator light should pulse slowly while it's charging. Charge the adapter for four or five hours before you try to use it without the power cord.
  • If the battery isn't charging:
    • Test the power cord by using it to charge a different device that uses a mini USB connector for charging.
    • Try plugging the power cord into a different USB port. For the adapter to charge, you must use a powered USB port like the one on your Surface.
    • Try using a different power cord. If you have a USB-to-mini USB cord from a different device, try using it to charge the adapter.

If your adapter won’t charge, either the adapter or the power cord may need to be replaced. For more information, contact us.

If the adapter doesn’t work after you’ve charged it for four or five hours, try Solution 3.

Solution 3: Make sure the adapter is paired with the Surface you're using

The adapter can be paired with only one Surface at a time.

Step 1: Restart your Surface.
Step 2: Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 3: Tap or click Change PC settings > PC and devices.
Step 4: Tap or click Bluetooth, and make sure that Bluetooth® is set to On.
Step 5: Attach the charged adapter to a Cover, and press and hold the power button. When a white light flashes, it’s ready to pair.
Step 6: Tap or click Surface Wireless Adapter for Typing Covers, and tap or click Pair.

If the adapter is paired but it still doesn’t work, try Solution 4.

Solution 4: Work closer to the Surface

The Bluetooth® connection between your Surface and the Wireless Adapter has a range of up to 30 feet, but external conditions can reduce that distance. Try bringing the Surface and the adapter closer together.

If that doesn’t work, try Solution 5.

Solution 5: Make sure the Cover you're using works

Attach the Cover to your Surface.

  • If your Cover doesn’t work, follow the steps in Troubleshoot your Surface Cover.
  • If your Cover works when it's attached directly to your Surface, try Solution 6.

Solution 6: Install the latest updates

Installing the latest updates for your Surface and Windows may help fix some problems with your Surface Typing Cover.

Step 1: Attach your Cover to your Surface.
Step 2: Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 3: Tap or click Change PC settings > Update and recovery > Check now.
Step 4:If updates are available, tap or click View details.
Step 5:Tap or click the updates you want to install, and tap or click Install.
You may need to restart your Surface after the updates install.

If installing updates doesn't help, try Solution 7.

Solution 7: Run an automated troubleshooter

Run an automated, interactive troubleshooter:

Step 1: Open the Hardware and Devices Troubleshooter.
Step 2: In the File Download dialog box, tap or click Open, and follow the on-screen instructions.

If the adapter still doesn’t work, try Solution 8.

Solution 8: Check for interference

If you’re using other Bluetooth devices, they can interfere with the adapter.

  • Turn off other Bluetooth devices. If you find that another Bluetooth device has been causing interference, try moving it farther away from the adapter. For example, you might want to move any Bluetooth speakers off to one side.

If none of these solutions fixes the problem, contact us.


Notes
  • If your Wireless Adapter is physically damaged, contact us.
  • The Wireless Adapter is compatible with Touch Cover, Touch Cover 2, Type Cover, and Type Cover 2.

Solution 1: Make sure the Wireless Adapter is turned on and attached to a Cover

When the adapter is on and connected to a Typing Cover, the indicator LED shines with a steady white light.

Step 1: Detach the Cover from the adapter.
Step 2: With the adapter turned off and disconnected from the charger, gently clean the magnetic connectors on both the adapter and the Cover with a soft cloth and a little isopropyl alcohol.
Step 3: Reattach the Cover to your adapter. Make sure that there is good contact between all of the magnetic connectors and that nothing comes between the connectors. You shouldn't see any gaps or metal at the connection points. The Cover should click into place. If it doesn’t, detach and reattach the Cover.
Step 4: If the LED status light on the adapter doesn't come on when you attach the Cover, press the power button on the adapter.

  • If the status light is steady red, or if it flashes red and then turns off, try Solution 2.
  • If the status light turns white, try typing again. If it still doesn’t work, skip to Solution 3.

Solution 2: Check the charge on the adapter

Steady red light: If you see a steady red light in the center of the adapter, the battery is running low.

Flashing red light: If you see a flashing red light when you turn on the adapter and then the adapter shuts down, the battery is completely drained.

  • Use the power cord that came with the adapter to charge it. The indicator light should pulse slowly while it's charging. Charge the adapter for four or five hours before you try to use it without the power cord.
  • If the battery isn't charging:
    • Test the power cord by using it to charge a different device that uses a mini USB connector for charging.
    • Try plugging the power cord into a different USB port. For the adapter to charge, you must use a powered USB port like the one on your Surface.
    • Try using a different power cord. If you have a USB-to-mini USB cord from a different device, try using it to charge the adapter.

If your adapter won’t charge, either the adapter or the power cord may need to be replaced. For more information, contact us.

If the adapter doesn’t work after you’ve charged it for four or five hours, try Solution 3.

Solution 3: Make sure the adapter is paired with the Surface you're using

The adapter can be paired with only one Surface at a time.

Step 1: Restart your Surface.
Step 2: Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 3: Tap or click Change PC settings > PC and devices.
Step 4: Tap or click Bluetooth, and make sure that Bluetooth® is set to On.
Step 5: Attach the charged adapter to a Cover, and press and hold the power button. When a white light flashes, it’s ready to pair.
Step 6: Tap or click Surface Wireless Adapter for Typing Covers, and tap or click Pair.

If the adapter is paired but it still doesn’t work, try Solution 4.

Solution 4: Work closer to the Surface

The Bluetooth connection between your Surface and the Wireless Adapter has a range of up to 30 feet, but external conditions can reduce that distance. Try bringing the Surface and the adapter closer together.

If that doesn’t work, try Solution 5.

Solution 5: Make sure the Cover you're using works

Attach the Cover to your Surface.

  • If your Cover doesn’t work, follow the steps in Troubleshoot your Surface Cover.
  • If your Cover works when it's attached directly to your Surface, try Solution 6.

Solution 6: Install the latest updates

Installing the latest updates for your Surface and Windows may help fix some problems with your Surface Typing Cover.

Step 1: Attach your Cover to your Surface.
Step 2: Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 3: Tap or click Change PC settings > Update and recovery > Check now.
Step 4:If updates are available, tap or click View details.
Step 5:Tap or click the updates you want to install, and tap or click Install.
You may need to restart your Surface after the updates install.

If installing updates doesn't help, try Solution 7.

Solution 7: Run an automated troubleshooter

Run an automated, interactive troubleshooter:

Step 1: Open the Hardware and Devices Troubleshooter.
Step 2: In the File Download dialog box, tap or click Open, and follow the on-screen instructions.

If the adapter still doesn’t work, try Solution 8.

Solution 8: Check for interference

If you’re using other Bluetooth devices, they can interfere with the adapter.

  • Turn off other Bluetooth devices. If you find that another Bluetooth device has been causing interference, try moving it farther away from the adapter to prevent interference. For example, you might want to move any Bluetooth speakers off to one side.

If none of these solutions fixes the problem, contact us.


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