Applies to

Surface Pro.

Applies to

Surface RT.

Operating system:

Update Surface Pro from Windows 8 to Windows 8.1

Get the most from your Surface Pro by updating to Windows 8.1. After you update to Windows 8.1, you can upgrade to Windows 10 if you want.


Note
If you’re running a preview version of Windows 8.1, see Update Surface from Windows 8.1 Preview.

How do I update my Surface Pro?

For important tips about how to prepare your Surface Pro for the update to Windows 8.1, see Update to Windows 8.1 from Windows 8.

Follow these steps to download the free update from the Windows Store:

Step 1:  On the Start screen, tap or click Store to open the Windows Store.
Doing this first will allow you to see the progress of the installation once it starts.
Step 2:  Download Windows 8.1 from the Windows Store .
The installer will check to make sure you have enough disk space, that your apps and devices will work with Windows 8.1, and that you have all the required updates. In some cases, the installer might find something you need to take care of before you can continue installing the update. If so, you'll see a message telling you what you need to do.
Note
If the installation is interrupted for any reason, you can restart the update from where you left off by going back to the Store and downloading the update again.

Can't find the update in the Windows Store?

Try these steps if you can't find the update in the Windows Store. After each step, check to see if you can find it.

Step 1:  Close and reopen the Windows Store.
Step 2:  Make sure that KB 2871389 has been installed in Windows Update.
To see your update history:

Step 1:  Swipe in from the right edge of the screen and tap or click Settings > Change PC settings > Update and recovery.
Step 2:  Tap or click Windows Update > View your update history.
Step 3:  If KB 2871389 doesn’t appear in your update history list, you should install it manually. Here’s how:

Step 1:  Go to Update for Windows 8 for x64-based Systems (KB2871389).
Step 2:  Tap or click your language in the drop-down box and tap or click Download.
Step 3:  Tap or click Run to install KB 2871389 immediately or Save to create a file you can use to install it later.
Step 4:  Restart your Surface.
Step 5:  Reset the Windows Store. Here’s how:

Step 1:  Swipe in from the right edge of the screen and tap or click Search.
Step 2:  In the search box, enter run, and in the search results, tap or click Run.
Step 3:  In the Run command enter wsreset. Tap or click OK.

If you still can’t see the Windows 8.1 update in the store, contact us.

Note
If you’re using a Surface at work or school, you’ll probably need help from your IT department to update to Windows 8.1. You may be using a commercial version of Windows, such as a volume licence or enterprise edition.

For more info, see Why can't I find the update in the Store?

Support

While you are updating your Surface, you’ll have phone and chat support. Before you update, see Update to Windows 8.1: FAQ.


Update Surface from Windows 8 to Windows 8.1

Get the most from your Surface RT by updating to the latest version of Windows RT 8.1.


Note
If you’re running a preview version of Windows 8.1, see Update Surface from Windows 8.1 Preview.

How do I update my Surface RT?

Before you update to Windows RT 8.1, back up your personal files. If you keep your files on OneDrive, they are already backed up.

Follow these steps to download the free update from the Windows Store:

Step 1:  On the Start screen, tap or click Store to open the Windows Store.
Doing this first will allow you to see the progress of the installation once it starts.
Step 2:  Download Windows RT 8.1 from the Windows Store .
Step 2: The installer will check to make sure you have enough disk space, that your apps and devices will work with Windows RT 8.1, and that you have all the required updates. In some cases, the installer might find something you need to take care of before you can continue installing the update. If so, you'll see a message telling you what you need to do.
Note
If the installation is interrupted for any reason, you can restart the update from where you left off by going back to the Store and downloading the update again.

Can't find the update in the Windows Store?

Try these steps if you can't find the update in the Windows Store. After each step, check to see if you can find it.

Step 1:  Close and reopen the Windows Store.
Step 2:  Make sure that KB 2871389 has been installed in Windows Update.
To see your update history:

Step 1:  Swipe in from the right edge of the screen and tap or click Settings > Change PC settings > Update and recovery.
Step 2:  Tap or click Windows Update > View your update history.
Step 3:  If KB 2871389 doesn’t appear in your update history list, you should install it manually:

Step 1:  Go to Update for Windows 8 for x64-based Systems (KB2871389).
Step 2:  Tap or click your language in the drop-down box and tap or click Download.
Step 3:  Tap or click Run to install KB 2871389 immediately or Save to create a file you can use to install it later.
Step 4:  Restart your Surface.
Step 5:  Reset the Windows Store.

Step 1:  Swipe in from the right edge of the screen and tap or click Search.
Step 2:  In the search box, enter run, and in the search results, tap or click Run.
Step 3:  In the Run command enter wsreset. Tap or click OK.

If you are still unable to see the Windows 8.1 update in the store, contact us.

Note
If you are using a Surface at work or school, you’ll probably need help from your IT department to update to Windows 8.1. You may be using a commercial version of Windows, such as a volume licence or enterprise edition.

For more info, see Why can't I find the update in the Store?

Support

While you are updating your Surface, you’ll have phone and chat support. Before you update, see Windows RT 8.1: FAQ.