Applies to

Surface RT, Surface 2, Surface Pro, Surface Pro 2, Surface Pro 3, Windows 8.1, Windows RT 8.1.


Troubleshoot Windows Store apps on Surface

In many cases, the Windows Store will automatically notify you if there’s a problem with an app and try to fix the problem for you. If the Store doesn’t notify you of a problem, or if you continue experiencing problems with an app, here are some solutions you can try to fix the app yourself.


Notes

Solution 1: Update your Windows Store app

Step 1: On the Start screen, tap or click Store.
Step 2: Swipe in from the right edge of the screen and then tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)
Step 3: Tap or click App updates.
If you haven't already signed in to the Windows Store, sign in using your Microsoft account.
Step 4: Tap or click Check for updates.
If updates are available, they will be selected automatically.
Step 5: Next, do one of the following:

  • Tap or click Install to install all the available updates.
  • or

  • Tap or click Clear, then tap or click only the apps that you want to update, and then tap or click Install.

If you’re still having trouble with the app after updating it, try Solution 2.

Note
Windows Store apps automatically update in the background. However, you can still manually check for updates using the procedure above.

Solution 2: Sync your app license

Step 1: On the Start screen, tap or click Store.
Step 2: Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)
Step 3: Tap or click App updates.
If you haven't signed in to the Windows Store, sign in using your Microsoft account.
Step 4: Tap or click Sync licenses.

If syncing the app license doesn't help, try Solution 3.

Solution 3: Uninstall and reinstall the app

Step 1: On the Start screen, swipe up from the middle of the screen to open the Apps view.
(If you're using a mouse, click the down arrow Down arrow.) A list of all the apps that are installed on Surface will appear.
Step 2: Press and hold or right-click the app you want to uninstall, tap or click Uninstall, and then tap or click Uninstall.
Step 3: To reinstall the app, from the Start screen, tap or click Store.
Step 4: Swipe down from the top edge of the screen, and then tap Your apps.
(If you’re using a mouse, point to the top of the screen, right-click, and then click Your apps.)

Tip
In addition to the list of apps that aren't currently installed, you can use the drop-down menu on the Your apps screen to see:

  • All apps that are installed on Surface
  • All apps on other PCs that are linked to your Microsoft account

Step 5: Tap or click the app you want to reinstall, and then tap or click Install.

Note
It may take a few minutes for an uninstalled app to appear in the list of apps that aren’t currently installed.

If you're still having trouble with the app after you reinstalled it, try Solution 4.

Solution 4: Run the Apps troubleshooter

If you're still experiencing problems with an app, you can try running the Apps troubleshooter. This tool can automatically find and fix some problems with apps. The troubleshooter is available only in English, but it works in all languages.

If the Apps troubleshooter didn't fix the problem, try Solution 5.

Solution 5: Contact the app's publisher

Step 1: On the Start screen, tap or click Store.
Step 2: Search or browse for the app, and then tap or click it.
Step 3: Scroll to the Details section of the app's description page, and then under Learn more, tap or click the support link for the app. The link will open an email message for you to contact support or will take you to a support website.


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Answer Techs aren't available now. Please try back during our hours of operation.
Operating Hours
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Saturday and Sunday
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6am - 3pm (Pacfic Time)

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