Answer Desk

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Operating Hours

Monday through Friday
  • 8 am - 12 am (Eastern Time)

  • 5 am - 9 pm (Pacific Time)

Saturday and Sunday
  • 9 am - 6 pm (Eastern Time)

  • 6 am - 3 pm (Pacific Time)

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To try to solve your issue on your own, please visit the Troubleshooting page or return during operating hours. Get help from other Surface owners by using our community forum.

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Notes

Business users, please do not use this form. Please see our Support for Business page for how to get assistance.


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Step 1

Select your product

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  • Surface Book

    Surface Book

    Surface Book looks like a laptop. It has a full-size detachable keyboard, rather than a Type Cover.

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  • Surface Pro 4

    Surface Pro 4

    Has a silver case with the Microsoft logo on the kickstand and no Windows button on the front bezel.

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  • Surface Pro 3

    Surface Pro 3

    Has a silver case with the Surface logo on the kickstand and either Windows 8 Pro or Windows 10 under the kickstand.

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  • Surface 3

    Surface 3

    Has a silver case with the Microsoft logo on the kickstand, and ‘Microsoft’ under the kickstand.

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  • Surface Pro 2

    Surface Pro 2

    Says Surface on the kickstand with Windows 8 Pro on the back of the device under the kickstand.

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  • Surface 2

    Surface 2

    Has a silver case with the Surface logo on the kickstand and Windows RT on the back of the device under the kickstand.

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  • Surface Pro

    Surface Pro

    Has a black case with Windows 8 Pro on the back of the device under the kickstand.

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  • Surface RT

    Surface RT

    Has a black case with Windows RT on the back of the device under the kickstand.

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  • Covers and Keyboards

    Covers and Keyboards

    Find out which Surface keyboard you have

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Find the serial number here:

Surface Product
Find the Surface RT serial number

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Find the Surface 2 serial number

Find the Surface 3 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Pro 2 serial number

Find the Surface Pro 3 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Pro 4 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Book serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

For more information on how to register your Surface Book please click here

noloading-profile

Step 2

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Operating Hours
Monday through Friday
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5 am - 9 pm (Pacific Time)
Saturday and Sunday
9 am - 6 pm (Eastern Time)
6 am - 3 pm (Pacific Time)

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Operating Hours
Monday through Friday
8 am - 12 am (Eastern Time)
5 am - 9 pm (Pacific Time)
Saturday and Sunday
9 am - 6 pm (Eastern Time)
6 am - 3 pm (Pacific Time)

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