Contact Microsoft Answer Desk for Surface

Operating Hours

Monday through Friday
  • 8 am - 12 am (Eastern Time)

  • 5 am - 9 pm (Pacific Time)

Saturday and Sunday
  • 9 am - 6 pm (Eastern Time)

  • 6 am - 3 pm (Pacific Time)

Answer Desk

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Step 1. Choose your Product

Find product name

  • Surface RT

    Surface RT

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro

    Surface Pro

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface 2

    Surface 2

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro 2

    Surface Pro 2

    The product name is located on the back of the device toward the bottom.

    Select
  • Touch Cover

    Touch Cover

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover

    Type Cover

    A slim version of a traditional keyboard with moving keys.

    Select
  • Touch Cover 2

    Touch Cover 2

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover 2

    Type Cover 2

    A slim version of a traditional keyboard with moving keys.

    Select
  • Power Cover

    Power Cover

    A traditional keyboard with moving keys that extends the battery life of your Surface.

    Select
 

Step 1. Choose your Product

Find product name

  • Surface RT

    Surface RT

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro

    Surface Pro

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface 2

    Surface 2

    The product name is located on the back of the device toward the bottom.

    Select
  • Surface Pro 2

    Surface Pro 2

    The product name is located on the back of the device toward the bottom.

    Select
  • Touch Cover

    Touch Cover

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover

    Type Cover

    A slim version of a traditional keyboard with moving keys.

    Select
  • Touch Cover 2

    Touch Cover 2

    A keyboard with a smooth surface and pressure-sensitive keys.

    Select
  • Type Cover 2

    Type Cover 2

    A slim version of a traditional keyboard with moving keys.

    Select
  • Power Cover

    Power Cover

    A traditional keyboard with moving keys that extends the battery life of your Surface.

    Select
 
 

Step 2. Choose your category and topic

Category

Issue

 

Step 3. Choose a Support method

Step 3. Choose a Support method

Recommended Solutions

Community Support

Community Support

Contact Answer Desk

Contact Answer Desk


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Answer Techs aren't available now. Please try back during our hours of operation

Operating Hours
Monday through Friday
8 am - 12 am (Eastern Time)
5 am - 9 pm (Pacific Time)
Saturday and Sunday
9 am - 6 pm (Eastern Time)
6 am - 3 pm (Pacific Time)

Oops! We are currently experiencing technical difficulties.
Please call us for help at 1-800-Microsoft (1-800-642-7676).

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Wait Time: minutes

Answer Techs aren't available now. Please try back during our hours of operation

Operating Hours
Monday through Friday
8 am - 12 am (Eastern Time)
5 am - 9 pm (Pacific Time)
Saturday and Sunday
9 am - 6 pm (Eastern Time)
6 am - 3 pm (Pacific Time)

Oops! We are currently experiencing technical difficulties.
Please call us for help at 1-800-Microsoft (1-800-642-7676).

Verifying...

Step 3. Choose a support Method