Answer Desk

The Answer Desk is  noloading-profile Open Closed

Assisted support operating hours

Monday through Friday
  • 9 am - 1 am (Eastern Time)

  • 6 am - 10 pm (Pacific Time)

Saturday and Sunday
  • 10 am - 9 pm (Eastern Time)

  • 7 am - 6 pm (Pacific Time)

Chat support is available 24/7

Sorry, our Agents are currently not available.


To try to solve your issue on your own, please visit the Troubleshooting page or return during operating hours. Get help from other Surface owners by using our community forum.

Sorry.
This service is currently not available. Please call 1-800-Microsoft for assisted support
Note

For out-of-warranty devices, please request a call during the phone support operating hours.

Business users, please do not use this form. Please see our Support for Business page for how to get assistance.


Want to get in person help?
Make an in-store appointment. Find a store >

Step 1

Select your product

Change your selection

Change

 

Your registered product(s)

Loading
Loading

Or, select another product:

Find product

  • Surface Studio

    Surface Studio

    Surface Studio has a 28” PixelSense™ Display. You can use it upright, or draw on it like a drafting table.

    Select
  • Surface Book

    Surface Book

    Surface Book looks like a laptop. It has a full-size detachable keyboard, rather than a Type Cover.

    Select
  • Surface Pro 4

    Surface Pro 4

    Has a silver case with the Microsoft logo on the kickstand and no Windows button on the front bezel.

    Select
  • Surface Pro 3

    Surface Pro 3

    Has a silver case with the Surface logo on the kickstand and either Windows 8 Pro or Windows 10 under the kickstand.

    Select
  • Surface 3

    Surface 3

    Has a silver case with the Microsoft logo on the kickstand, and ‘Microsoft’ under the kickstand.

    Select
  • Surface Pro 2

    Surface Pro 2

    Says Surface on the kickstand with Windows 8 Pro on the back of the device under the kickstand.

    Select
  • Surface 2

    Surface 2

    Has a silver case with the Surface logo on the kickstand and Windows RT on the back of the device under the kickstand.

    Select
  • Surface Pro

    Surface Pro

    Has a black case with Windows 8 Pro on the back of the device under the kickstand.

    Select
  • Surface RT

    Surface RT

    Has a black case with Windows RT on the back of the device under the kickstand.

    Select
  • Covers and Keyboards

    Covers and Keyboards

    Find out which Surface keyboard you have

    Select
 
Talk with an agent to get help registering your product.

Please review the terms and conditions and accept them to proceed with registering your device: Terms and Conditions

I agree Cancel

Find the serial number here:

Surface Product
Find the Surface Studio serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

For more information on how to register your Surface Studio please click here
Find the Surface Book serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

For more information on how to register your Surface Book please click here
Find the Surface Pro 4 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Pro 3 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface 3 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Pro 2 serial number

Find the Surface 2 serial number

Find the Surface Pro serial number

Find the Surface RT serial number

noloading-profile

Step 2

Select the problem

Change your selection

Change

Please select a category that best describes your problem.

Please select the issue that best describes your problem.

Describe the problem

Please select an issue:

Loading
Important
If you need to select other options, please sign in.
Important
If you need to select other options, please register your product.

Tell us more about the problem you are having (optional):


Characters remaining:  

Step 3

Get help

Change your selection

Change

Have you tried this?

Self Help options

User Forum icon

Surface User Forum Discussions

Assisted options

Chat online

Verifying...
Your Name
Please enter your name
Average wait time is  N  minutes.
Your chat session will open in a separate window.
Start Chat
Verifying...
Thank you. An Answer Tech will join you shortly.

Our click to chat and click to call service is temporarily unavailable. Locate the number that you need and a customer support professional will assist you further.

Answer Techs aren't available now. Please try back during our hours of operation

Assisted support operating hours
Monday through Friday
9 am - 1 am (Eastern Time)
6 am - 10 pm (Pacific Time)
Saturday and Sunday
10 am - 9 pm (Eastern Time)
7 am - 6 pm (Pacific Time)
Chat support is available 24/7

Sorry, our Agents are currently unavailable.

Request a call ($29)

Verifying...
Important
This device is out of warranty, so it will cost $29 per contact to get Microsoft support for this device. Try the recommended articles or support forums first.
Your Name
Please enter your name
Average Wait Time is  N  minutes.
We will call you at the number listed below.

Phone number we can reach you at:
Please input your telephone number in the following format:
Your phone number is required for contacting you only. It will not be used for marketing purposes.
Verifying...
Thank you. We will call you within N minutes. Please answer by saying “Hello”.

Our click to chat and click to call service is temporarily unavailable. Locate the number that you need and a customer support professional will assist you further.

Answer Techs aren't available now. Please try back during our hours of operation

Assisted support operating hours
Monday through Friday
9 am - 1 am (Eastern Time)
6 am - 10 pm (Pacific Time)
Saturday and Sunday
10 am - 9 pm (Eastern Time)
7 am - 6 pm (Pacific Time)
Chat support is available 24/7

Sorry, our Agents are currently unavailable.

Or

Our click to chat and click to call service is temporarily unavailable. Locate the number that you need and a customer support professional will assist you further.

Make an appointment

Find a store near you and bring in your device for free in person support.