Applies to

Surface Pro, Surface Pro 2, Surface Pro 3, Surface 3.

Applies to

Surface Pro, Surface Pro 2, Surface Pro 3, Surface 3.

Applies to

Surface RT, Surface 2.

Operating system:

Set up and use email on Surface

Use the Mail app or Outlook, if you have it, to read and respond to email messages from your email accounts.


Add and remove email accounts

Mail app

The first time you start the Mail app:

  • If you signed in to your Surface with a Microsoft account, your mail account is already set up. You can then add other accounts from Outlook, Gmail, AOL, Yahoo!, and even your work email (Exchange ActiveSync).
  • If you signed in to your Surface with a local account, your mail account isn’t set up yet. You’ll need to add an account using an email address to begin using Mail. After you create the first email account, you can add other accounts.

To add an email account:

Step 1: Go to Start Windows logo, and select Mail.
Step 2: In the lower-left corner of the Mail app, select Settings Mail settings icon.
Settings appear in a pane along the right edge of the Mail app window.
Step 3: Under Settings, select Accounts > Add account, choose the type of account you want to add, and follow the on-screen instructions.

Note
You’ll need your user name (email address) and password to set up most email accounts. In some cases, you’ll need to provide more info, which you can usually find on your email account’s website.

Repeat Steps 2 through 4 for each email account you want to add.

After you add an email account:

  • Contacts from your email account appear in the People app.
  • Appointments appear in the Calendar app.

To remove an email account from the Mail app:

Step 1: In the Mail app, select Settings > Accounts.
Step 2: Select the account you want to remove, and select Delete Account.

Outlook 2013

If you have a Microsoft Office 365 subscription or Office 2013, you have Outlook on your Surface. To learn about your options for using Outlook on your Surface, see Install and use Microsoft Office on Surface Pro and Surface 3.

To add an email account in Outlook 2013:

Step 1: Go to Start Windows logo, and select Outlook 2013.
Account setup starts the first time you start Outlook.

If you don’t see Outlook on your Start menu, you can pin it there. Go to Start Windows logo, and select All apps. Press and hold (or right-click) Outlook 2013, and select Pin to Start.

Step 2: On the first page of account setup, select Next.
Step 3: On the Add an Email Account page, select Yes > Next.
Step 4: On the Auto Account Setup page, enter the required account info (name, email address, and password), and select Next.
Step 5:

After Outlook completes your account setup, you can either:

  • Select Finish.
  • Select Add another account.
Notes
  • Add another account. If Account setup doesn’t start when you select Outlook 2013, you already have an account set up. To add another account, in Outlook, select File > Add Account (just above Account Settings).
  • Gmail. If you have problems when you try to add a Gmail account, you may need to enable Basic Authentication for your Gmail account. For info on how to do this, see Troubleshoot email.

Change account settings

Mail app

To change your email account settings:

Step 1: Go to Start , and select Mail.
Step 2: In the lower-left corner, select Settings SettingsMail settings icon.
Step 3: Select Accounts, and choose the account that you want to change.
Settings appear in a window along the right edge. In Settings, you can do things like your change your email password, choose how much email to download, or set up an email signature.
Step 4: Change the settings you want, and select Save.
Note
For more info about Mail app settings, see Troubleshoot email.

Outlook 2013

You might want to update your email account settings when your email account password changes, or when you want to customize settings, such as how your name is displayed to other people. Here’s how to make a change:

Step 1: Go to Start Windows logo, and select Outlook.
If you don’t see Outlook on your Start menu, you can pin it there. Go to Start Windows logo, and select All apps. Press and hold (or right-click) Outlook 2013, and select Pin to Start.
Step 2: Select File, select Account Settings, and from the list select Account Settings.
Step 3: Select the email account you want to change, and select Change.

For more info, see Change email account settings.

Use the Mail app to manage messages

The Mail app has three panes:

  • The left pane shows you your email folders and accounts.
    Select a folder or account to switch to it.
  • The middle pane shows you messages for the selected email account.
  • The right pane is the reading pane, showing you the content of the selected email message.
Here’s how to get things done in the Mail app:
Task
What to do

Reply, Reply all, or Forward

Select a message, and select Reply, Reply all, or Forward at the top of the Mail app window.

Delete messages

Swipe from right to left across each message you want to delete.

Or, select one or more messages and select Delete at the top of the Mail app window.

Search for messages

Select Search Search icon at the top of the Mail app window. In the search box, enter what you want to find—someone’s name or text from an email message—and press Enter (or select the Search icon) to search.

Email notifications

New email notifications appear in the Action center. To change Action center settings, see Personalization and settings.

Sync email

To manually sync your email, select Sync Sync icon next to the account name in the left pane. By default, the Mail app downloads new email as it arrives. To change how often and how much email the app downloads select Settings >Accounts, and select the account that you want to change.

Send an attachment

In a new email message, select Insert at the top, and select Attach File. Select the files you want to add to the message, and select Open.

Add a contact

Select an email address in a message and select Open Contact to open the People app. Select the Save icon in the upper-right corner.

Use other email apps

You can also use Microsoft Edge to access your webmail accounts. For more info, see Meet Microsoft Edge.

You can buy Outlook or another email app from the Windows Store or from another source. For more info, see Install and uninstall apps on Surface.


Add your email accounts

Mail app

The first time you start the Mail app:

  • If you have signed in to Surface with a Microsoft account, your mail account is already set up. You can then add other accounts, from Outlook, Gmail, AOL, Yahoo!, and even your work email (Exchange ActiveSync).
  • If you’ve signed in to Surface with a local account, your mail account is not yet set up. You’ll need to get a Microsoft account, and then use the email address from your Microsoft account to begin using the Mail app on your Surface. After you’ve created the first email account, you can add other accounts.

To add an email account:

Step 1: On the Start screen, tap or click Mail.
Step 2: Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 3: Tap or click Accounts.
Step 4: Tap or click Add an account, choose the type of account you want to add, and follow the on-screen instructions.
You’ll need only your user name (email address) and password to set up most email accounts. In some cases, you’ll need to provide more info, which you can usually find on your email account’s website.

Repeat Steps 2 through 4 for each of your email accounts.

After you add an email account:

  • Contacts from your email account appear in the People app.
  • Appointments appear in the Calendar app.
Note
If you have the most recent version of Mail, your Google calendar may not sync with the Calendar app. However, there’s a workaround. For more info, see How to see your Google events in the Calendar app.

Outlook 2013

Surface RT and Surface 2: Outlook 2013 RT comes pre-installed on Surface 2 and on newer Surface RT devices. If you have an older Surface RT, you get Outlook 2013 RT when you update from Windows RT to Windows RT 8.1.

Surface Pro and Surface 3: To find out about your options for using Outlook on Surface Pro and Surface 3, see Install and use Microsoft Office on Surface Pro and Surface 3.

To add an email account in Outlook 2013:

Step 1: On the Start screen, tap or click Outlook 2013.
Account setup starts the first time you start Outlook.
Step 2: On the first page of account setup, tap or click Next.
Step 3: On the Add an Email Account page, tap or click Yes, and tap or click Next.
Step 4: On the Auto Account Setup page, enter the required account info (name, email address, and password), and tap or click Next.
Step 5:

After Outlook completes your account setup, you can either:

  • Tap or click Finish.
  • or
  • Tap or click Add another account.
Notes
  • Add another account. If Account setup doesn’t start when you tap or click Outlook 2013, you already have an account set up. To add another account, in Outlook, tap or click File, and then choose Add Account (just above Account Settings).
  • Gmail. If you have problems when you try to add a Gmail account, you may need to enable Basic Authentication for your Gmail account. For info on how to do this, see Troubleshoot email.

Change account settings

Mail app

To change your email account settings:

Step 1: On the Start screen, tap or click Mail.
Step 2: Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 3: Tap or click Accounts and then choose the account that you want to change.
Settings appear in a window along the right edge. You can change things like your email password, how much email is downloaded, and your email signature. See Mail app for Windows for info about specific settings.
Step 4: Tap or click the back arrow.
Note
For more info about Mail app settings, see Troubleshoot email.

Outlook 2013

You might want to update your email account settings when your email account password changes, or when you want to customize settings, such as how your name is displayed to other people. Here’s how to make a change:

Step 1: On the Start screen, tap or click Outlook.
(If you don’t see Outlook on your Start screen, you can pin it there. Swipe in from the right edge of the screen, and tap or click Search. Enter Outlook in the search box, press and hold (or right-click) Outlook 2013, and tap or click Pin to Start.)
Step 2: Tap or click File, tap or click Account Settings, and tap or click Account Settings.
Step 3: Select the email account you want to change, and tap or click Change.

For more info, see Change email account settings.

POP email

The Mail app doesn't support email accounts that use POP (Post Office Protocol).

You can use an Outlook.com account to send and receive email from another account (even one that uses POP). Then, add your Outlook.com account to the Mail app to read and send email from your POP account. Check out Add all your email accounts to Outlook.com to learn more.

You can also send and receive email from POP accounts using Outlook. If you’re using Surface RT or Surface 2, Outlook is included with Windows 8.1. You may also purchase Outlook for Surface Pro and Surface 3.

Use your email account provider’s website to get to your messages. For example, if your email account is from Contoso, go to www.contoso.com and sign in.

Use the Mail app to manage messages, folders, and more

The Mail app has three panes:

  • The left pane shows you your email folders and accounts (in the lower-left corner).
    Tap or click a folder or account to switch to it.
  • The middle pane shows you messages for the selected email account.
  • The right pane is the reading pane, showing you the content of the selected email message.
Here’s how to get things done in the Mail app:
Task
What to do

Reply, Reply all, or Forward

Tap or click the Reply icon in the upper-right corner.

Delete messages

Select one or more messages and then tap or click the Delete icon in the upper-right corner.

Search for messages

Tap or click the Search icon (or open the Search charm), and in the search box, enter what you want to find—someone’s name or text from an email message—and press Enter (or tap or click the Search icon).

Email notifications

New email notifications appear on the Mail tile and in the lower-left corner on the lock screen. To change how you’re notified about new email, see How to manage notifications for Mail, Calendar, and People.

Sync email

To manually sync your email, open app commands, and tap or click Sync (or press F5).

By default, the Mail app downloads new email as it arrives and downloads the last 2 weeks' of mail. To change when and how much email is downloaded, open the Settings charm, tap or click Accounts, and select the account that you want to change.

Send attachments

In a new email message, tap or click the Attachments icon. Select the files you want to add to the message, and tap or click Attach.

Add a contact

Tap or click an email address from a mail message. The People app opens. Tap or click the Save icon in the upper-right corner. For more info on adding contacts, see People app help.

Use other email apps

You can also use Internet Explorer to access your webmail accounts. Pin your webmail page to the Start screen for quick access. For info on how to pin webpages to Start, see Use favorites to save websites you like.

You can buy Outlook or another email app from the Windows Store or from another source. For more info, see Install and uninstall apps on Surface.


Add your email accounts

Mail app

The first time you start the Mail app:

  • If you have signed in to Surface with a Microsoft account, your mail account is already set up. You can then add other accounts, from Outlook, Gmail, AOL, Yahoo!, and even your work email (Exchange ActiveSync).
  • If you’ve signed in to Surface with a local account, your mail account is not yet set up. You’ll need to get a Microsoft account, and then use the email address from your Microsoft account to begin using the Mail app on your Surface. After you’ve created the first email account, you can add other accounts.

To add an email account:

Step 1: On the Start screen, tap or click Mail.
Step 2: Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 3: Tap or click Accounts.
Step 4: Tap or click Add an account, choose the type of account you want to add, and follow the on-screen instructions.
You’ll need only your user name (email address) and password to set up most email accounts. In some cases, you’ll need to provide more info, which you can usually find on your email account’s website.

Repeat Steps 2 through 4 for each of your email accounts.

After you add an email account:

  • Contacts from your email account appear in the People app.
  • Appointments appear in the Calendar app.
Note
If you have the most recent version of Mail, your Google calendar may not sync with the Calendar app. However, there’s a workaround. For more info, see How to see your Google events in the Calendar app.

Outlook 2013

Outlook 2013 RT comes pre-installed on Surface 2 and on newer Surface RT devices. If you have an older Surface RT, you get Outlook 2013 RT when you update from Windows RT to Windows RT 8.1.

To add an email account in Outlook 2013:

Step 1: On the Start screen, tap or click Outlook 2013.
Account setup starts the first time you start Outlook.
Step 2: On the first page of account setup, tap or click Next.
Step 3: On the Add an Email Account page, tap or click Yes, and tap or click Next.
Step 4: On the Auto Account Setup page, enter the required account info (name, email address, and password), and tap or click Next.
Step 5:

After Outlook completes your account setup, you can either:

  • Tap or click Finish.
  • or
  • Tap or click Add another account.
Notes
  • Add another account. If Account setup doesn’t start when you tap or click Outlook 2013, you already have an account set up. To add another account, in Outlook, tap or click File, and then choose Add Account (just above Account Settings).
  • Gmail. If you have problems when you try to add a Gmail account, you may need to enable Basic Authentication for your Gmail account. For info on how to do this, see Troubleshoot email.

Change account settings

Mail app

To change your email account settings:

Step 1: On the Start screen, tap or click Mail.
Step 2: Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 3: Tap or click Accounts and then choose the account that you want to change.
Settings appear in a window along the right edge. You can change things like your email password, how much email is downloaded, and your email signature. See Mail app for Windows for info about specific settings.
Step 4: Tap or click the back arrow.
Note
For more info about Mail app settings, see Troubleshoot email.

Outlook 2013

You might want to update your email account settings when your email account password changes, or when you want to customize settings, such as how your name is displayed to other people. Here’s how to make a change:

Step 1: On the Start screen, tap or click Outlook.
(If you don’t see Outlook on your Start screen, you can pin it there. Swipe in from the right edge of the screen, and tap or click Search. Enter Outlook in the search box, press and hold (or right-click) Outlook 2013, and tap or click Pin to Start.)
Step 2: Tap or click File, tap or click Account Settings, and tap or click Account Settings.
Step 3: Select the email account you want to change, and tap or click Change.

For more info, see Change email account settings.

POP email

The Mail app doesn't support email accounts that use POP (Post Office Protocol).

You can use an Outlook.com account to send and receive email from another account (even one that uses POP). Then, add your Outlook.com account to the Mail app to read and send email from your POP account. Check out Add all your email accounts to Outlook.com to learn more.

You can also send and receive email from POP accounts using Outlook. If you’re using Surface RT or Surface 2, Outlook is included with Windows 8.1. You may also purchase Outlook for Surface Pro and Surface 3.

Use your email account provider’s website to get to your messages. For example, if your email account is from Contoso, go to www.contoso.com and sign in.

Use the Mail app to manage messages, folders, and more

The Mail app has three panes:

  • The left pane shows you your email folders and accounts (in the lower-left corner).
    Tap or click a folder or account to switch to it.
  • The middle pane shows you messages for the selected email account.
  • The right pane is the reading pane, showing you the content of the selected email message.
Here’s how to get things done in the Mail app:
Task
What to do

Reply, Reply all, or Forward

Tap or click the Reply icon in the upper-right corner.

Delete messages

Select one or more messages and then tap or click the Delete icon in the upper-right corner.

Search for messages

Tap or click the Search icon (or open the Search charm), and in the search box, enter what you want to find—someone’s name or text from an email message—and press Enter (or tap or click the Search icon).

Email notifications

New email notifications appear on the Mail tile and in the lower-left corner on the lock screen. To change how you’re notified about new email, see How to manage notifications for Mail, Calendar, and People.

Sync email

To manually sync your email, open app commands, and tap or click Sync (or press F5).

By default, the Mail app downloads new email as it arrives and downloads the last 2 weeks' of mail. To change when and how much email is downloaded, open the Settings charm, tap or click Accounts, and select the account that you want to change.

Send attachments

In a new email message, tap or click the Attachments icon. Select the files you want to add to the message, and tap or click Attach.

Add a contact

Tap or click an email address from a mail message. The People app opens. Tap or click the Save icon in the upper-right corner. For more info on adding contacts, see People app help.

Use other email apps

You can also use Internet Explorer to access your webmail accounts. Pin your webmail page to the Start screen for quick access. For info on how to pin webpages to Start, see Use favorites to save websites you like.

Look for an email app in the Windows Store. For more info, see Install and uninstall apps on Surface.