Applies to

Surface Studio, Surface Book, Surface Book with Performance Base, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Applies to

Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Operating system:

Using your Surface USB port

If you want to learn about your Surface USB port or you're having problems with USB devices connected to your Surface, follow the instructions on this page.


The USB port location

USB port location on Surface Pro and Surface Pro 2

Surface Pro and Surface Pro 2

USB port location on Surface Pro 3

Surface Pro 3

USB port location on Surface 3

Surface 3

USB port location on Surface Pro 4
Surface Pro 4
USB port location on Surface Book
Surface Book
Notes
  • To plug in more than one USB accessory at once—for example, a mouse and a printer—you can use a USB hub (sold separately) with its own power supply, such as the Surface Pro 3 Docking Station, the Surface 3 Docking Station, or the Surface Dock.
  • The power supply that is included with Surface Book and Surface Pro models (excluding Surface Pro 4 with Core M processor) has a USB charging port you can use to charge other USB devices while charging your Surface. To learn more, see Surface battery and power.

Install a USB accessory

You can use the USB port on your Surface to connect various devices including mice, keyboards, printers, and external hard drives. Some devices, however, may need more power than your Surface can provide. To see how much power the USB port on your Surface provides, see the following table:
Device
Output voltage
Surface Pro and Pro 2
5 V/1.1 A
Surface Pro 3
5 V/950 mA
Surface 3
5 V/0.9 A
Surface Pro 4
5 V/1.45 A
Surface Book
5 V/1.48 A

Here's how to install a USB accessory on your Surface:

Step 1: Using the table above, make sure that your Surface meets the power requirements of your USB device. If your device needs more power than your Surface can provide, your USB device may not be compatible.
Note
If your USB device has its own power cord, try using that for the best results.
Step 2:

Plug the USB cable or the USB end of your device into the USB port on your Surface.

Step 3: Turn on your accessory (if needed). The first time you plug in a USB accessory, Windows installs any software that the accessory needs.

See devices installed on Surface

To see devices that are installed on your Surface:

Step 1:

Go to Start Windows logo, and select Settings.

Step 2: Select Devices > Connected devices to show a list of available devices.

Things you can do from Connected Devices

From Connected Devices, you can:

  • Add and remove devices.
  • View the status of any device to see if there’s a problem, such as the device could not start or is offline.
  • Allow connected devices to download software over metered connections.

Resolve USB issues

If you are having problems with your Surface recognizing your USB device, follow these steps.

Step 1: Connect your USB device

You should hear a sound when the device connects (if the volume on your Surface is turned on) or see the device enabled on your Surface. To learn more about how to check if your USB device is connected, see the manufacturer's support site.

If you don't hear a sound or see the device enabled on your Surface, go to Step 2.

Step 2: Try another USB device such as a mouse or thumb drive

If any other USB device works, the original USB device is likely causing the issue. Contact the manufacturer for help troubleshooting the device. Or continue to Step 3.

If no other USB device works, continue to Step 3.

Step 3: Make sure your Surface provides enough power for your USB device

Using the following table, make sure your Surface can provide enough power for your USB device.

Device
Output voltage
Surface Pro and Pro 2
5 V/1.1 A
Surface Pro 3
5 V/950 mA
Surface 3
5 V/0.9 A
Surface Pro 4
5 V/1.45 A
Surface Book
5 V/1.48 A

If you’re unsure how much power your USB device needs, check with the USB device’s manufacturer for more information.

If your USB device needs more power than your Surface can provide, your USB device may not be compatible with your Surface.

If your USB device has a power cord or external power component, make sure it is plugged in, and go back to Step 1.

If your USB device is within the specifications above, continue to Step 4.

Step 4: Check Device Manager for any errors

If there is an error with your USB device, you will see a yellow caution sign next to the driver for that device on your Surface. To find the error code, follow these steps:

Step 1: Select the arrow next to the node that has the yellow caution sign.
Step 2: Press and hold (or right-click) the specific driver with the yellow caution sign, and then select Properties.
Step 3: On the General tab, in the Device Status dialog box, Windows may display a message with an error code such as "Code 10."
Step 4: Copy the error code, and then go to Error codes in Device Manager in Windows to find the solution for the error.

If the solution for your error code doesn't resolve the issue, or if there are no errors listed in device manager, continue to Step 5.

Step 5: Restart your Surface

Restarting your Surface may re-enable the driver associated with your USB device.

  • Go to Start Windows logo and select Power > Restart.

If your USB device still does not work, go to Step 6.

Step 6: Run a system restore

If your USB device worked previously, a change in Windows or on the device might be affecting the functionality of your USB device. Try restoring your Surface to a point when the USB device worked. To learn how to run a system restore, see Restore or reset Surface.

If system restore does not resolve your issue, go to Step 7.

Step 7: Reset your Surface

Resetting your Surface reinstalls Windows. You can choose whether or not to keep your personal files. To learn how to reset your Surface, see Restore or reset Surface.

If your USB device still does not work, go to Step 8.

Step 8: Contact the device manufacturer

If you are still having problems with your USB device, try contacting the device's manufacturer or visiting the support page for the device.

Connect a USB mouse, printer, and more

You can connect a USB accessory—such as a printer, camera, music player, smartphone, mouse, or external hard drive—to your Surface.


The USB port location

USB port location on Surface RT and Surface 2

Surface RT and Surface 2

Note
If you want to plug in more than one USB accessory at once—for example, a mouse and a printer—you can use a USB hub (sold separately) with its own power supply.

Install a USB accessory

Step 1: If your USB accessory has a power cord, plug it in to an electrical outlet.
Step 2:Plug the USB cable attached to the accessory into your Surface.
Step 3:Turn on your accessory (if needed). The first time you plug in a USB accessory, Windows installs any software the accessory requires.

Device compatibility

Surface RT and Surface 2 are compatible with devices that are certified for Windows 8.1 RT Update 3. To check the compatibility of your device, see the Windows Compatibility Center.

Troubleshooting

If Windows doesn’t recognize your USB accessory, see “Solve problems with USB devices” in Install USB 3.0 and other USB devices. For more info about installation problems, see What if a wired device isn't installed properly?

See devices installed on Surface

To see devices that are installed on your Surface:

Step 1: Go to Start Windows logo, and select Settings.
Step 2: Select Change PC settings > PC and devices > Devices.

Things you can do from Devices

From Devices, you can:

  • Add and remove devices.
  • View the status of any device to see if there’s a problem, such as the device could not start or is offline.
  • Allow connected devices to download software over metered connections.
  • Set up your Surface to save files to a removable USB drive by default.

You also can manage your devices in Devices and Printers in the Control Panel. For more info, see “To manage devices” in Add, remove, and manage your devices and printers.


Connect a USB mouse, printer, and more

You can connect a USB accessory—such as a printer, camera, music player, smartphone, mouse, or external hard drive—to your Surface.


The USB port location

USB port location on Surface Pro and Surface Pro 2

Surface Pro and Surface Pro 2

USB port location on Surface Pro 3

Surface Pro 3

USB port location on Surface 3

Surface 3

Notes
  • If you want to plug in more than one USB accessory at once—for example a mouse and a printer—you can use a USB hub (sold separately) with its own power supply.
  • The power supply that’s included with Surface Pro models has a USB charging port you can use to power other USB devices while you’re charging your Surface. For more info, see Surface battery and power.

Install a USB accessory

Step 1: If your USB accessory has a power cord, plug it in to an electrical outlet.
Step 2: Plug the USB cable attached to the accessory into your Surface.
Step 3: Turn on your accessory (if needed). The first time you plug in a USB accessory, Windows installs any software the accessory requires.

Device compatibility

Surface Pro models and Surface 3 are compatible with devices that are certified for Windows 8.1. To check the compatibility of your device, see the Windows Compatibility Center.

Troubleshooting

If Windows doesn’t recognize your USB accessory, see “Solve problems with USB devices” in Install USB 3.0 and other USB devices. For more info about installation problems, see What if a wired device isn't installed properly?

See devices installed on Surface

To see devices that are installed on your Surface:

Step 1: Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2: Tap or click Change PC settings > PC and devices > Devices.

Things you can do from Devices

From Devices, you can:

  • Add and remove devices.
  • View the status of any device to see if there’s a problem, such as the device could not start or is offline.
  • Allow connected devices to download software over metered connections.
  • Set up your Surface to save files to a removable USB drive by default.

You also can manage your devices in Devices and Printers in the Control Panel. For more info, see “To manage devices” in Add, remove, and manage your devices and printers.


Connect a USB mouse, printer, and more

You can connect a USB accessory—such as a printer, camera, music player, smartphone, mouse, or external hard drive—to your Surface.


The USB port location

USB port location on Surface RT and Surface 2

Surface RT and Surface 2

Note

If you want to plug in more than one USB accessory at once—for example a mouse and a printer—you can use a USB hub (sold separately) with its own power supply.

Install a USB accessory

Step 1: If your USB accessory has a power cord, plug it in to an electrical outlet.
Step 2: Plug the USB cable attached to the accessory into your Surface.
Step 3: Turn on your accessory (if needed). The first time you plug in a USB accessory, Windows installs any software the accessory requires.

Device compatibility

Surface RT and Surface 2 are compatible with devices that are certified for Windows RT 8.1. To check the compatibility of your device, see the Windows Compatibility Center.

Troubleshooting

If Windows doesn’t recognize your USB accessory, see “Solve problems with USB devices” in Install USB 3.0 and other USB devices. For more info about installation problems, see What if a wired device isn't installed properly?

See devices installed on Surface

To see devices that are installed on your Surface:

Step 1: Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2: Tap or click Change PC settings > PC and devices > Devices.

Things you can do from Devices

From Devices, you can:

  • Add and remove devices.
  • View the status of any device to see if there’s a problem, such as the device could not start or is offline.
  • Allow connected devices to download software over metered connections.
  • Set up your Surface to save files to a removable USB drive by default.

You also can manage your devices in Devices and Printers in the Control Panel. For more info, see “To manage devices” in Add, remove, and manage your devices and printers.


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