Applies to

Surface RT, Surface 2, Surface Pro, Surface Pro 2, Windows 8.1, Windows RT 8.1.


Troubleshoot photo and video quality

If the photos or videos you take with Surface appear to be too light, dark, or low resolution, you may be able to improve your results by manually adjusting some settings in the built-in Camera app.


Install the latest updates

Before you manually adjust the camera settings, make sure you have the latest updates, including updates to Surface and Windows, the camera app, and any related apps, because this may fix some camera issues. For more info, see the following pages:

Adjust camera settings

The camera settings on your Surface such as brightness affect photos and video and adjust themselves automatically by default. To adjust the Camera app settings manually:

Step 1: From the Start screen, tap or click Camera.
Step 2: Swipe down from the top edge of the screen, and at the bottom of the screen, follow any of these steps:
  • To switch between front and back cameras. Tap or click Change camera to switch between the front and back cameras.
  • Tap or click Timer to set how long the camera waits before it takes a photo: 0, 3, and 10 seconds.
  • Tap or click Exposure and move the slider to adjust the brightness of the photo.
  • Step 3: Swipe in from the right edge of the screen, and tap Settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)
    Step 4: Tap or click Options.
    Step 5: Under Photo aspect ratio, select the aspect ratio that you want: 16:9 (widescreen) or 4:3.


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