Applies to

Surface 3, Surface Pro, Surface Pro 2, Surface Pro 3, Surface Pro 4, Surface Book.

Applies to

Surface RT, Surface 2.

Applies to

Surface Pro, Surface Pro 2, Surface 3, Surface Pro 3.

Applies to

Surface RT, Surface 2.

Operating system:

Surface touchscreen: Problems with touch

If the touchscreen doesn’t respond correctly to touch, try these solutions.


Before you begin

Here’s a list of things to try that may help Surface respond correctly to touch. If you’ve tried all these things and they don’t work, you’ll need to send your Surface in for service.

Before trying the solutions below, here are some things to know:

Solution 1: Clean the screen

Use a soft, lint-free cloth dampened with water or eyeglass cleaner but don’t apply liquids directly to the screen. To learn more, see Clean and care for your Surface.

Solution 2: Restart your Surface

Note

You'll need a keyboard or mouse connected to your Surface. You can use a Surface Typing Cover or a USB or Bluetooth® keyboard or mouse. To learn more, see Connect a USB mouse, printer, and more or Add a Bluetooth device.

Sometimes, all you need to get your touchscreen working again is a restart:

Step 1: Press the Windows logo key Windows button.
(If you're using a mouse, select Start Windows button.)
Step 2: Press the Tab key to select Power, and then press Enter.
(With a mouse, select Power.)
Step 3: Use the arrow keys to highlight Restart, and then press Enter.
(With a mouse, select Restart.)

Solution 3: Install the latest updates

Note
You'll need a keyboard or mouse connected to your Surface, as in Solution 2.

Your touchscreen might not be working because you don’t have the latest updates. Here’s how to get them:

Step 1: Press the Windows logo key Windows button +l to open Settings.
(If you're using a mouse, select Start Windows button > Settings.)
Step 2:

Use the arrow keys to highlight Update & security, and then press Enter.
(With a mouse, select Update & security.)

Step 3: Use the Tab key to highlight Check for updates, and then press Enter.
(With a mouse, select Check for updates.) 
Step 4: If updates are available, use the Tab key to highlight Details, and then press Enter.
(With a mouse, select Details.)
Step 5: Use the Tab key to highlight the check boxes for the updates you want to install and the spacebar to mark or clear the check boxes.
(With a mouse, select the checkboxes to mark or clear them.)
Step 6: Use the Tab key to highlight Install, and then press Enter.
(With a mouse, select Install.)
You may need to restart your Surface after the updates are installed.

Solution 4: Two-button shutdown (Surface Pro models and Surface Book only)

Important
Don’t use this process on Surface RT, Surface 2, or Surface 3.

If you don't have a keyboard or mouse, or if a restart didn't solve the issue, try a two-button shutdown to make sure your Surface is turned off completely:

Step 1: Press the Windows logo key Windows button.
(If you're using a mouse, select Start Windows button.)
Step 2:

Press the Tab key to select Power, and then press Enter.
(With a mouse, select Power.)

Step 3: Use the arrow keys to highlight Shut down, and then press Enter.
(With a mouse, select Shut down.)
Step 4: After your Surface turns off, press and hold the volume-up button and the power button at the same time for at least 15 seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 5: After you release the buttons, wait 10 seconds.
Step 6: Press and release the power button again to turn your Surface back on.

Solution 5: Disable and enable the touchscreen driver

Note
You'll need a keyboard or mouse connected to your Surface, as in Solution 2.

If a two-button shutdown doesn't work, try this:

Step 1: Select the search box in the taskbar, enter device manager, and then select Device Manager in the search results.
Step 2: Select the arrow to the left of Human Interface Devices.
Step 3: Right-click HID-compliant touch screen, and then select Disable.
Step 4: Right-click HID-compliant touch screen, and then select Enable.

Note
There may be more than one HID-compliant touch screen listed. If so, complete steps 3-4 for each one.

Solution 6: Reinstall the touchscreen driver

Note
You'll need a keyboard or mouse connected to your Surface, as in Solution 2.

If disabling and re-enabling your touchscreen driver doesn't work, try this:

Step 1: Select the search box in the taskbar, enter device manager, and then select Device Manager in the results.
Step 2: Select the arrow to the left of Human Interface Devices.
Step 3: Right-click HID-compliant touch screen, and then select Uninstall.

Note
There may be more than one HID-compliant touch screen listed. If so, complete steps 3-4 for each one.
Step 4: Restart your Surface.
Your Surface will automatically download and install the touchscreen driver when you connect to the Internet.

Solution 7: Reset touchscreen calibration

Note
You'll need a keyboard or mouse connected to your Surface, as in Solution 2.

If solutions 1-6 didn’t work, recalibrate the touchscreen:

Step 1: Press the Windows logo key Windows button.
(If you're using a mouse, select Start Windows button.)
Step 2:

Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen or touch input, and then press Enter.
(With a mouse, select Calibrate the screen for pen or touch input.)

Step 3: Press the Tab key until the Reset button is selected, and then press Enter.
(With a mouse, select Reset.)
If the Reset button is dimmed, your Surface touch calibration is still at factory settings. Skip to Solution 8.
Step 4: Press the Tab key until the Yes button is selected, press Enter, and then follow the on-screen instructions.
(With a mouse, select Yes, and then follow the on-screen instructions.)
Step 5: After your Surface removes the recalibration data, test the touchscreen to see if it responds appropriately.

Solution 8: Check for electromagnetic interference

Sometimes, other electronic devices nearby can interfere with the touchscreen or make the cursor on your Surface move around unexpectedly. The culprit could just be a nearby power strip or a lamp on your desk, or it could be something like large equipment or banks of computers.

Step 1: To find out if this is the problem, take your Surface to another room, another building, or outdoors. If the touchscreen problem occurs only in certain locations, you’re probably getting electronic interference.
Step 2: Turn off all the other devices in the area, and then turn them on one by one to figure out which device is causing the problem.
Step 3: If you don’t find the source of the problem, check nearby rooms for more powerful equipment that may be producing electronic interference.

Solution 9: Restore or reset your Surface

Note
You'll need a keyboard or mouse connected to your Surface, as in Solution 2.

If you're still having problems with the touchscreen, try restoring or resetting your Surface, in that order.

Restore your Surface

Restoring your Surface is a way to undo recent system changes that may be causing problems. Restoring your Surface doesn’t change your personal files, but it might remove recently installed apps and drivers.

To learn how to restore your Surface, see Restore or reset Surface.

If restoring your Surface doesn't resolve the problem, see Reset your Surface, below.

Reset your Surface

Resetting your Surface reinstalls Windows but removes your personal files and settings as well as apps that did not come pre-installed.

To learn how to reset your Surface, see Restore or reset Surface.

Note

If you upgraded your Surface from Windows 8.1 to Windows 10, a reset will reinstall Windows 10, unless you choose to restore factory settings.


Solution 10: Send your Surface in for service

If the touchscreen still isn’t working after these steps, your Surface needs service. Go to Get my Surface fixed.


Surface touchscreen: Problems with touch

If the touchscreen doesn’t respond correctly to touch, try these solutions.


Before you begin

Solution 1: Clean the screen

Use a soft, lint-free cloth dampened with water or eyeglass cleaner but don’t apply liquids directly to the screen. For more info, see Clean and care for your Surface.

If the touchscreen still doesn’t work correctly, go to Solution 2.

Note
To follow the remaining troubleshooting steps, you'll need to have a keyboard or mouse connected to your Surface. You can use a Surface Typing Cover or a USB or Bluetooth® keyboard or mouse. For more info, see Connect a USB mouse, printer, and more or Add a Bluetooth device.

Solution 2: Restart your Surface

Sometimes, all you need to get your Surface touchscreen working again is a restart. Here’s how to restart your Surface when your touchscreen isn’t working:

Step 1: Press the Windows logo key Windows button +I to open Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and select Settings.)
Step 2: Use the arrow keys to highlight Power, and press Enter.
(With a mouse, select Power.)
Step 3: Use the arrow keys to highlight Restart, and press Enter.
(With a mouse, select Restart.)

If the touchscreen still doesn’t work, continue to Solution 3.

Solution 3: Reset touchscreen calibration

The touchscreen shouldn’t need recalibration, but if anyone has recalibrated it, that may affect the touchscreen's performance.

Here’s how to check the calibration and restore the factory default calibration if necessary, using a keyboard or mouse:

Step 1: Press the Windows logo key Windows button +S to open Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.)
Step 2: Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen and touch input, and press Enter. (With a mouse, click Calibrate the screen for pen and touch input.)
Step 3: Press the Tab key until the Reset button is selected and press Enter.
(With a mouse, click Reset.)
If the Reset button is dimmed, your Surface touch calibration is still at factory settings. Skip to Solution 4.
Step 4: Press the Tab key until the Yes button is selected, press Enter, and follow the on-screen instructions.
(With a mouse, click Yes and follow the on-screen instructions.)
Step 5: After your Surface removes the recalibration data, test the touchscreen to see if it responds properly.

If the touchscreen still doesn’t work, try Solution 4.

Solution 4: Install the latest updates

Installing the latest updates for your Surface, including updates to Windows, may fix touchscreen problems. Here's how, using a keyboard or mouse:

Step 1: Press the Windows logo key Windows button +l to open Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and select Settings.)
Step 2: Use the arrow keys to highlight Change PC Settings, and press Enter.
(With a mouse, select Change PC Setting.)
Step 3: Use the arrow keys to highlight Update and recovery, and press Enter.
(With a mouse, select Update and recovery.)
Step 4: Use the Tab key to highlight Check now, and press Enter.
(With a mouse, select Check now.)
Step 5: If updates are available, use the Tab key to highlight View details, and press Enter.
(With a mouse, select View Details.)
Step 6: Use the Tab key to highlight the check boxes for the updates you want to install and the spacebar to mark or clear the check boxes.
(With a mouse, select the check boxes to mark or clear them.)
Step 7: Use the Tab key to highlight Install, and press Enter.
(With a mouse, select Install.)
You may need to restart your Surface after the updates have installed.

If the touchscreen still isn’t working after you’ve installed the latest updates, try Solution 5.

Solution 5: Check for electromagnetic interference

Sometimes, other electronic devices nearby can interfere with the touchscreen. For example, they might cause the cursor to move unexpectedly. The culprit could be as simple as nearby power strip or a lamp on your desk, or it could be something like large equipment or banks of computers.

Step 1: To find out if this is the problem, take your Surface to another room, another building, or outdoors. If the touchscreen problem occurs only in certain locations, you’re probably getting electronic interference.
Step 2: If you think your touchscreen is responding to interference, turn off devices in the area where you use your Surface until you determine the source of the problem. When you find the source, remove it or just leave it turned off while you use your Surface.
Step 3: If you don’t find the source of the problem in the room where you use your Surface, check nearby rooms for more powerful equipment that may be producing electronic interference.

Solution 6: Refresh or reset your Surface

If you're still having problems with the touchscreen, refresh your Surface.

Refresh your Surface

Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps you installed from the Windows Store.

If refreshing your Surface doesn't resolve the problem, reset your Surface.

Reset your Surface

Resetting your Surface reinstalls Windows but removes your personal files, settings, and apps that did not come installed on your Surface. Resetting keeps the apps that came installed on your Surface.

For detailed how-to info, see Refresh or reset Surface RT or Surface 2

If the touchscreen still isn’t working after these steps, your Surface needs service. Go to Get my Surface fixed.


Surface touchscreen: Problems with touch

If the touchscreen doesn’t respond correctly to touch, try these solutions.


Before you begin

Solution 1: Clean the screen

Use a soft, lint-free cloth dampened with water or eyeglass cleaner but don’t apply liquids directly to the screen. For more info, see Clean and care for your Surface.

If the touchscreen still doesn’t work correctly, go to Solution 2.

Note
To follow the remaining troubleshooting steps, you'll need to have a keyboard or mouse connected to your Surface. You can use a Surface Typing Cover or a USB or Bluetooth® keyboard or mouse. For more info, see Connect a USB mouse, printer, and more or Add a Bluetooth device.

Solution 2: Restart your Surface

Sometimes, all you need to get your touchscreen working again is a restart. Here’s how to restart your Surface when your touchscreen isn’t working:

Step 1: Press the Windows logo key Windows button +I to open Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2: Use the arrow keys to highlight Power, and press Enter.
(With a mouse, click Power.)
Step 3: Use the arrow keys to highlight Restart, and press Enter.
(With a mouse, click Restart.)

If the touchscreen still doesn’t work, continue to Solution 3.

Solution 3: Reset touchscreen calibration

The touchscreen shouldn’t need recalibration, but if anyone has recalibrated it, that may affect its performance.

Here’s how to check the calibration and restore the factory default calibration if necessary, using a keyboard or mouse:

Step 1: Press the Windows logo key Windows button +S to open Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.)
Step 2: Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen or touch input, and press Enter. (With a mouse, click Calibrate the screen for pen or touch input.)
Step 3: Press the Tab key until the Reset button is selected and press Enter.
(With a mouse, click Reset.)
If the Reset button is dimmed, your Surface touch calibration is still at factory settings. Skip to Solution 4.
Step 4: Press the Tab key until the Yes button is selected, press Enter, and follow the on-screen instructions.
(With a mouse, click Yes and follow the on-screen instructions.)
Step 5: After your Surface removes the recalibration data, test the touchscreen to see if it responds properly.

If the touchscreen still doesn’t work, try Solution 4.

Solution 4: Install the latest updates

Installing the latest updates for your Surface, including updates to Windows, may fix touchscreen problems. Here's how, using a keyboard or mouse:

Step 1: Press the Windows logo key Windows button +l to open Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2: Use the arrow keys to highlight Change PC Settings, and press Enter.
(With a mouse, click Change PC Setting.)
Step 3: Use the arrow keys to highlight Update and recovery, and press Enter.
(With a mouse, click Update and recovery.)
Step 4: Use the Tab key to highlight Check now, and press Enter.
(With a mouse, click Check now.)
Step 5: If updates are available, use the Tab key to highlight View details, and press Enter.
(With a mouse, click View Details.)
Step 6: Use the Tab key to highlight the check boxes for the updates you want to install and the spacebar to mark or clear the check boxes.
(With a mouse, click the check boxes to mark or clear them.)
Step 7: Use the Tab key to highlight Install, and press Enter.
(With a mouse, click Install.)
You may need to restart your Surface after the updates have installed.

If the touchscreen still isn’t working after you’ve installed the latest updates, try Solution 5.

Solution 5: Check for electromagnetic interference

Sometimes other electronic devices nearby can interfere with the touchscreen. For example, they might cause the cursor to move unexpectedly. The culprit could be as simple as a nearby power strip or a lamp on your desk, or it could be something like large equipment or banks of computers.

Step 1: To find out if this is the problem, take your Surface to another room, another building, or outdoors. If the touchscreen problem occurs only in certain locations, you’re probably getting electronic interference.
Step 2: If you think your touchscreen is responding to interference, turn off devices in the area where you use your Surface until you determine the source of the problem. When you find the source, remove it or just leave it turned off while you use your Surface.
Step 3: If you don’t find the source of the problem in the room where you use your Surface, check nearby rooms for more powerful equipment that may be producing electronic interference.

If the touchscreen still isn’t working right, try Solution 6.

Solution 6: Two-button shutdown (Surface Pro models only)

Important
Don’t use this process on Surface RT, Surface 2, or Surface 3.

Use this two-button shutdown process to make sure your Surface is turned off completely. Here’s how:

Step 1: Press the Windows logo key Windows button +I to open Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and select Settings.)
Step 2: Use the arrow keys to highlight Power, and press Enter.
(With a mouse, select Power.)
Step 3: Use the arrow keys to highlight Shut down, and press Enter.
(With a mouse, select Shut down.)
Step 4: After your Surface turns off, press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 5: After you release the buttons, wait 10 seconds.
Step 6: Press and release the power button again to turn your Surface back on.

If the touchscreen still doesn’t work, try Solution 7.

Solution 7: Restore, refresh, or reset your Surface

If you're still having problems with the touchscreen, try restoring, refreshing, or resetting your Surface, in that order.

Restore your Surface

Restoring your Surface is a way to undo recent system changes that may be causing problems. Restoring your Surface doesn’t change your personal files, but it might remove recently installed apps and drivers.

If restoring your Surface doesn't resolve the problem, refresh your Surface.

Refresh your Surface

Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps you installed from the Windows Store. Desktop apps you installed on your Surface will be deleted, but you can reinstall them after refreshing your Surface.

Note
If you updated your Surface from Windows 8 to Windows 8.1, a refresh will reinstall Windows 8 and apps that came with your Surface. Other apps and your settings will be gone. You can reinstall them after the refresh is complete.

If refreshing your Surface doesn't resolve the problem, reset your Surface.

Reset your Surface

Resetting your Surface reinstalls Windows but removes your personal files, settings, and apps that did not come installed on your Surface. Resetting keeps the apps that came installed on your Surface.

Note
If you updated Surface Pro from Windows 8 to Windows 8.1, a reset will reinstall Windows 8. You’ll need to reinstall the Windows 8.1 update after the reset is complete.

For detailed how-to info, see Restore, refresh, or reset Surface Pro or Surface 3

If the touchscreen still isn’t working after these steps, your Surface needs service. Go to Get my Surface fixed.


Surface touchscreen: Problems with touch

If the touchscreen doesn’t respond correctly to touch, try these solutions.


Before you begin

Solution 1: Clean the screen

Use a soft, lint-free cloth dampened with water or eyeglass cleaner but don’t apply liquids directly to the screen. For more info, see Clean and care for your Surface.

If the touchscreen still doesn’t work correctly, go to Solution 2.

Note
To follow the remaining troubleshooting steps, you'll need to have a keyboard or mouse connected to your Surface. You can use a Surface Typing Cover or a USB or Bluetooth® keyboard or mouse. For more info, see Connect a USB mouse, printer, and more or Add a Bluetooth device.

Solution 2: Restart your Surface

Sometimes, all you need to get your Surface touchscreen working again is a restart. Here’s how to restart your Surface when your touchscreen isn’t working:

Step 1: Press the Windows logo key Windows button +I to open Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2: Use the arrow keys to highlight Power, and press Enter.
(With a mouse, click Power.)
Step 3: Use the arrow keys to highlight Restart, and press Enter.
(With a mouse, click Restart.)

If the touchscreen still doesn’t work, continue to Solution 3.

Solution 3: Reset touchscreen calibration

The touchscreen shouldn’t need recalibration, but if anyone has recalibrated it, that may affect the touchscreen's performance.

Here’s how to check the calibration and restore the factory default calibration if necessary, using a keyboard or mouse:

Step 1: Press the Windows logo key Windows button +S to open Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.)
Step 2: Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen and touch input, and press Enter. (With a mouse, click Calibrate the screen for pen and touch input.)
Step 3: Press the Tab key until the Reset button is selected and press Enter.
(With a mouse, click Reset.)
If the Reset button is dimmed, your Surface touch calibration is still at factory settings. Skip to Solution 4.
Step 4: Press the Tab key until the Yes button is selected, press Enter, and follow the on-screen instructions.
(With a mouse, click Yes and follow the on-screen instructions.)
Step 5: After your Surface removes the recalibration data, test the touchscreen to see if it responds properly.

If the touchscreen still doesn’t work, try Solution 4.

Solution 4: Install the latest updates

Installing the latest updates for your Surface, including updates to Windows, may fix touchscreen problems. Here's how, using a keyboard or mouse:

Step 1: Press the Windows logo key Windows button +l to open Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2: Use the arrow keys to highlight Change PC Settings, and press Enter.
(With a mouse, click Change PC Setting.)
Step 3: Use the arrow keys to highlight Update and recovery, and press Enter.
(With a mouse, click Update and recovery.)
Step 4: Use the Tab key to highlight Check now, and press Enter.
(With a mouse, click Check now.)
Step 5: If updates are available, use the Tab key to highlight View details, and press Enter.
(With a mouse, click View Details.)
Step 6: Use the Tab key to highlight the check boxes for the updates you want to install and the spacebar to mark or clear the check boxes.
(With a mouse, click the check boxes to mark or clear them.)
Step 7: Use the Tab key to highlight Install, and press Enter.
(With a mouse, click Install.)
You may need to restart your Surface after the updates have installed.

If the touchscreen still isn’t working after you’ve installed the latest updates, try Solution 5.

Solution 5: Check for electromagnetic interference

Sometimes, other electronic devices nearby can interfere with the touchscreen. For example, they might cause the cursor to move unexpectedly. The culprit could be as simple as nearby power strip or a lamp on your desk, or it could be something like large equipment or banks of computers.

Step 1: To find out if this is the problem, take your Surface to another room, another building, or outdoors. If the touchscreen problem occurs only in certain locations, you’re probably getting electronic interference.
Step 2: If you think your touchscreen is responding to interference, turn off devices in the area where you use your Surface until you determine the source of the problem. When you find the source, remove it or just leave it turned off while you use your Surface.
Step 3: If you don’t find the source of the problem in the room where you use your Surface, check nearby rooms for more powerful equipment that may be producing electronic interference.

Solution 6: Refresh or reset your Surface

If you're still having problems with the touchscreen, refresh your Surface.

Refresh your Surface

Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps you installed from the Windows Store.

Note
If you updated your Surface from Windows RT 8 to Windows RT 8.1, a refresh will reinstall Windows RT 8.1.

If refreshing your Surface doesn't resolve the problem, reset your Surface.

Reset your Surface

Resetting your Surface reinstalls Windows but removes your personal files, settings, and apps that did not come installed on your Surface. Resetting keeps the apps that came installed on your Surface.

For detailed how-to info, see Refresh or reset Surface RT or Surface 2

If the touchscreen still isn’t working after these steps, your Surface needs service. Go to Get my Surface fixed.