Applies to

Surface RT, Surface 2, Surface 3, Surface Pro, Surface Pro 2, Surface Pro 3, Windows 8.1, Windows RT 8.1.


How to get service for Surface

If your Surface product needs service, you can request service online. Here’s how the service process works.


Register your Surface product

If you haven’t already registered your Surface product, go to microsoft.com/surface/support/register to register.

To register, you’ll need:

Note
Online registration isn’t available for business customers. For more info, see Surface support for business.

Time to complete: About 3 minutes

Troubleshoot the problem

Before you send your Surface product in for service, you can check out the Surface troubleshooting articles on this site.

If the problem isn’t solved with troubleshooting, contact us.

If you continue to have a problem, you can open a service request and send your Surface product in for service.

Open a request to send your Surface product in for service

Getting service for Surface products is easy.

  • Go to Send my Surface in for service, sign in with your Microsoft account, and follow the on-screen instructions.
  • During the process, we’ll let you know if your product is under warranty.
  • If payment is required for the service, American Express, Visa, MasterCard, Discover, and PayPal are accepted.

Business customers:

  • Contact Surface Support for Business.
  • To ensure the best experience, customers who don’t have a Microsoft Support contract or MSDN or TechNet subscription should submit a service request by phone.

Send us the product

After you’ve opened your service request, we’ll send you an email with shipping instructions.

Prepare your Surface

Before sending us your Surface, back up your files and remove all your accessories. For how-to details, see How to prepare your Surface for service.

You can check the status of your service request at any time.

What to do after service

When you get a Surface back from our service center, follow the steps in Set up your Surface after service.

Accessories, such as Typing Covers, the power supply, and the Surface adapters will be ready to use as soon as you connect them.