Set up your Surface after service

After a service request, you'll need to set up your Surface, install updates, restore your files, and reinstall your apps.

Applies to

Surface Book, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Applies to

Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Operating system:

Step 1: Complete setup

Turn on your Surface and complete setup.

Important
  • Connect to Wi-Fi when you set up your Surface. Syncing or sending data across a mobile broadband connection could result in extra charges against your data plan. For more info, see Manage your mobile broadband data usage.
  • Use the same Microsoft account you used on your original Surface. This lets you access your same settings, calendar, contacts, and email.

Step 2: Install Surface and Windows updates

Once setup is complete, install the latest updates for your Surface and Windows. Here’s how:

Step 1: Go to Start Windows logo, and select Settings > Update & security > Windows Update.
Step 2: Select Check for updates.
Step 3:

If updates are available, they will install automatically.
You may need to restart your Surface after the updates have installed.

Step 3: Restore your files

Add your files that you previously backed up, as recommended in How to prepare your Surface for service.

Use OneDrive

If you backed up your files to OneDrive, you can access them whenever you need them. For more info about using OneDrive, see Using OneDrive on Surface.

Other ways to restore your files

Use the steps below to restore your files if you used one of these backup methods.

  • File History. Select the search box in the taskbar, enter restore file, and in the search results, select Restore your files with File History.
  • File Explorer. You can copy files manually to your Documents, Videos, Pictures, and Music libraries from another storage location within File Explorer in Windows.

Step 4: Reinstall your apps

When you get a Surface back from our service center, you’ll need to reinstall your Windows apps and other software you may have, like Microsoft Office.

Reinstall Windows apps

Step 1: Go to Start Windows logo, and select All apps > Store.
Step 2: Select your account picture and select My Library.
Step 3: Choose the apps or games you want to install and select Download Download icon.

Reinstall Microsoft Office

If you have an active Office 365 subscription or you own a copy of Office, the steps to reinstall it will depend on the version you have.

Office 365: If you have an active subscription, you can reinstall Office by signing in to your Office 365 account at Office.com/myaccount.

For more info, see Download and install Office 365 Home, Personal, or University on your PC.

Office: If you own a copy of Office, you’ll need to have your 25-character product key to reinstall and activate it.

Notes
  • If your copy of Office wasn’t included as part of your Surface purchase—for example, you bought your copy at a store or from an online retailer—select Office on the Microsoft support page to find out about your options for getting a replacement product key.
  • If your Surface came with a copy of Office (not available in all countries or regions) and you exchanged your Surface for a replacement, your original Office product key won’t work on your replacement Surface. To get a replacement product key, contact us.

For more info, see Install and use Microsoft Office on Surface Pro and Surface 3.

Reinstall other apps

To reinstall apps from a CD or DVD, the Internet, or a network, see Install and uninstall apps on Surface.


Step 1: Complete setup

Turn on your Surface and complete setup.

Important
  • Connect to Wi-Fi when you set up your Surface. Syncing or sending data across a mobile broadband connection could result in extra charges against your data plan. For more info, see Manage your mobile broadband data usage.
  • Use the same Microsoft account you were using on your original Surface. This lets you access your same settings, calendar, contacts, and email.

Step 2: Install Surface and Windows updates

Once setup is complete, install the latest Surface and Windows updates. Here’s how:

Step 1: Go to Start Windows logo, and select Settings.
Step 2: Select Change PC settings > Update and recovery > Check now.
Step 3: If updates are available, select View details.
Step 4: Choose the updates you want to install and select Install.
You may need to restart your Surface after the updates have installed.

Step 3: Restore your files

Add your files that you previously backed up, as recommended in How to prepare your Surface for service.

Use OneDrive

If you backed up your files to OneDrive using either the OneDrive app or File Explorer on the desktop, you can access them whenever you need them. For more info about using OneDrive, see Using OneDrive on Surface.

Other ways to restore your files

Use the steps below to restore your files if you used one of these backup methods.

  • File History. Go to Start Windows logo, enter restore file, and select Restore your files with File History.
  • File Explorer. You can copy files manually to your Documents, Videos, Pictures, and Music libraries from another storage location within File Explorer in Windows.
  • HomeGroup. To restore your files from a homegroup, see HomeGroup from start to finish for tips.

Step 4: Reinstall your apps

When you get a Surface back from our service center, you’ll need to reinstall your Windows Store apps and other software you may have, like Microsoft Office.

Reinstall Windows Store apps

Step 1: Go to Start Windows logo, and select All Apps > Store.
Step 2: Select Account > My apps.
Step 3: Choose the apps you want to install and select Install.

Reinstall Microsoft Office

After service, your Surface RT or Surface 2 comes with Office 2013 RT apps pre-installed, so you don’t need to reinstall Office. To start an Office app like Word or PowerPoint, go to Start Windows logo, select All Apps > Microsoft Office 2013, and select the Office app you want to use.

For more info, see Microsoft Office 2013 RT.


Step 1: Complete setup

Turn on your Surface and complete setup.

Important
  • Connect to Wi-Fi when you set up your Surface. Syncing or sending data across a mobile broadband connection could result in extra charges against your data plan. For more info, see Manage your mobile broadband data usage.
  • Use the same Microsoft account you were using on your original Surface. This lets you access your same settings, calendar, contacts, and email.

Step 2: Install Surface and Windows updates

Once setup is complete, install the latest Surface and Windows updates. Here’s how:

Step 1: Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2: Tap or click Change PC settings > Update and recovery.
Step 3: Tap or click Check now. If updates are available, tap or click View details.
Step 4: Choose the updates you want to install, and tap or click Install.
You may need to restart Surface after the updates have installed.

Step 3: Restore your files

Add your files that you previously backed up, as recommended in How to prepare your Surface for service.

Use OneDrive

If you backed up your files to OneDrive using either the OneDrive app or File Explorer on the desktop, you can access them whenever you need them. For more info about using OneDrive, see Using OneDrive on Surface.

Other ways to restore your files

Use the steps below to restore your files if you used one of these backup methods.

  • File History. On the Start screen, swipe in from the right edge, tap or click Search, and in the search box, enter restore file. Then tap or click Restore your files with File History.
  • File Explorer. You can copy files manually to your Documents, Videos, Pictures, and Music libraries from another storage location within File Explorer in Windows.
  • HomeGroup. To restore your files from a homegroup, see HomeGroup from start to finish for tips.

Step 4: Reinstall your apps

When you get a Surface back from our service center, you’ll need to reinstall your Windows Store apps and other software you may have, like Microsoft Office.

Reinstall Windows Store apps

Step 1: On the Start screen, tap or click Store.
Step 2: Select Account > My apps.
Step 3: Tap or click the apps you want to install, and tap or click Install.

Reinstall Microsoft Office

If you have an active Office 365 subscription, or you own a copy of Office 2013, the steps to reinstall Office will depend on the version of Office you have.

Office 365. If you have a Surface Pro model or Surface 3 and an active Office 365 subscription, you can reinstall Office by signing in to your Office 365 account at Office.com/myaccount.

For more info, see Install Office 365 Home, Personal, or University.

Office 2013. If you own a copy Office 2013, you’ll need to have your 25-character product key to reinstall and activate Office.

Notes
  • If your copy of Office 2013 wasn’t included as part of your Surface purchase—for example, you bought your copy at a store or from an online retailer—tap or click Office on the Microsoft support page to find out about your options for getting a replacement product key for Office 2013.
  • If your Surface came with a copy of Office 2013 (not available in all countries or regions) and you exchanged your Surface for a replacement, your original Office product key won’t work on your replacement Surface. To get a replacement product key, contact us.

For more info, see Install and use Microsoft Office on Surface Pro and Surface 3.

Reinstall other apps

To reinstall apps from a CD or DVD, the Internet, or a network, see Install and uninstall apps on Surface.


Step 1: Complete setup

Turn on your Surface and complete setup.

Important
  • Connect to Wi-Fi when you set up your Surface. Syncing or sending data across a mobile broadband connection could result in extra charges against your data plan. For more info, see Manage your mobile broadband data usage.
  • Use the same Microsoft account you were using on your original Surface. This lets you access your same settings, calendar, contacts, and email.

Step 2: Install Surface and Windows updates

Once setup is complete, install the latest Surface and Windows updates. Here’s how:

Step 1: Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2: Tap or click Change PC settings > Update and recovery.
Step 3: Tap or click Check now. If updates are available, tap or click View details.
Step 4: Choose the updates you want to install, and tap or click Install.
You may need to restart Surface after the updates have installed.

Step 3: Restore your files

Add your files that you previously backed up, as recommended in How to prepare your Surface for service.

Use OneDrive

If you backed up your files to OneDrive using either the OneDrive app or File Explorer on the desktop, you can access them whenever you need them. For more info about using OneDrive, see Using OneDrive on Surface.

Other ways to restore your files

Use the steps below to restore your files if you used one of these backup methods.

  • File History. On the Start screen, swipe in from the right edge of the screen, tap or click Search, and in the search box, enter restore file. Then tap or click Restore your files with File History.
  • File Explorer. You can copy files manually to your Documents, Videos, Pictures, and Music libraries from another storage location from within File Explorer in Windows.
  • HomeGroup. To restore your files from a homegroup, see HomeGroup from start to finish for tips.

Step 4: Reinstall your apps

When you get a Surface back from our service center, you’ll need to reinstall your Windows Store apps and other software you may have, like Microsoft Office.

Reinstall Windows Store apps

Step 1: On the Start screen, tap or click Store.
Step 2: Tap or click Account > My apps.
Step 3: Tap or click the apps you want to install, and tap or click Install.

Reinstall Microsoft Office

After service, your Surface RT or Surface 2 comes with Office 2013 RT apps pre-installed, so you don’t need to reinstall Office. To start an Office app like Word or PowerPoint, go to the Start screen, and tap or click the Office app tile.

For more info, see Microsoft Office 2013 RT.


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