Applies to

Surface RT, Surface 2, Windows RT 8.1.


Surface RT or Surface 2 won’t turn on

If your Surface won’t turn on, there are several possible reasons for it. Try these solutions to pinpoint and fix the problem.


Solution 1: Check for conditions that might prevent charging

  • Is the electrical outlet you’re using to charge your Surface working properly?
    Try plugging something else into the outlet and see if it works.
  • Are conditions right for recharging?
    It’s best to charge your battery near room temperature. Surface is designed to work between 32° and 95°Fahrenheit (0° and 35° Celsius).

If these things are OK, continue with Solution 2.

Solution 2: Disconnect cords, remove accessories, and check connections

Step 1: Unplug the Surface power cord from the electrical outlet. If you have any of the following, remove or disconnect them from Surface:
  • Power supply
  • Surface Cover
  • microSD card
  • USB devices such as printers, keyboards, or mice
  • Video or audio cables or adapters
Step 2: Check the magnetic connectors on the power supply's connector tip and on the charging port (on the side of Surface itself). With the power cord unplugged from the outlet, clean the magnets on the Surface connector tip and the charging port with a soft cloth and a small amount of rubbing alcohol.
Surface charging connectors
Step 3: Reconnect the power supply to Surface and plug the power supply into a working electrical outlet.
Surface RT connector light
Surface RT
Surface 2 connector light
Surface 2
Step 4:

Look at the connector to see if the light is on.
If the light does not turn on, your power supply may need to be replaced.
For more info, contact us.
If the light does turn on, try to turn on Surface.

Step 5:

Press and release the power button on your Surface.
The Surface logo should display within a few seconds.
If your Surface turns on, the battery on your Surface is likely still very low. You will need to let it continue to charge for a while.

If your Surface still won’t turn on, try Solution 3.

Solution 3: Force shutdown and restart Surface

It’s possible Surface is in sleep mode. Try the following method to ensure that Surface completely shuts down and then try to restart normally:

Step 1: Press and hold the power button down for 30 seconds.
Step 2: Release the power button.
Step 3: Press and release the power button again.

If your Surface now starts successfully, install all updates from Windows Update, to help prevent the problem in the future. For more info, see Install Surface and Windows updates.

If your Surface still won’t turn on, it needs service. To request service, see Surface Online Service Center.



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Estimated Wait Time: minutes

Answer Techs aren't available now. Please try back during our hours of operation.
Operating Hours
Monday through Friday
8am - 12am (Eastern Time)
5am - 9pm (Pacific Time)

Saturday and Sunday
9am - 6pm (Eastern Time)
6am - 3pm (Pacfic Time)

Oops! We are currently experiencing technical difficulties.
Please call us for help at 1-800-Microsoft (1-800-642-7676).

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