Lionbridge is a leading provider of translation, testing, and development solutions. The company has more than 4,500 employees across 26 countries. In 2010, Lionbridge upgraded to Microsoft Lync Server 2010. With more cost-effective enterprise voice hardware options available with Lync Server, Lionbridge can move aggressively to significantly reduce its previous telephony systems, increase global communications, and reduce costs.
Founded in 1996, Lionbridge is a leading provider of translation, development, and testing solutions. Through its translation offerings, Lionbridge adapts client software products, applications, and web content to meet the linguistic, technical, and cultural requirements of users worldwide. Lionbridge provides services to more than 500 clients each year and enjoys long-term relationships with world-leading organizations. The company is headquartered in Waltham, Massachusetts, and has 4,500 employees across 26 countries.
Because Lionbridge’s employees are located around the world, they need a method to communicate quickly and easily across time zones. In 2009, Lionbridge deployed Microsoft Office Communications Server 2007 R2 to 4,200 employees to provide instant messaging, presence, and conferencing capabilities, in addition to voice over IP (VoIP). The company had 45 separate private-branch exchange (PBX) systems spanning several geographies—each managed separately and with carrying qualities of service—that it ultimately wanted to replace. Lionbridge used session-initiation protocol (SIP) trunking to enable VoIP calls through Office Communications Server at several of its offices. SIP trunking is the use of SIP and real-time transport protocol (RTP) to pass telephony traffic from the enterprise network edge to a network service provider over an IP connection, without traversing traditional telephony networks.
Lionbridge wanted to expand its enterprise voice capabilities to more offices to replace its legacy PBX systems, in addition to extending enterprise voice capabilities to common area and conference room phones. In 2010, the company upgraded its solution to Microsoft Lync Server 2010. Lync Server provides enhanced versions of the communications capabilities provided by Office Communications Server 2007 R2—presence, instant messaging, robust conferencing, and enterprise voice—as well as improvements in topology, deployment, and management tools.
By upgrading to Lync Server, Lionbridge can take advantage of several communication enhancements that include improved failover scenarios and more options for supported voice hardware. “With more flexible architecture and expanded hardware options, we can accelerate our goal to significantly reduce, and in many cases completely replace, our PBX systems,” explains Oyvind Kaldestad, Director of Information Technology at Lionbridge. The company deployed Lync Server in a highly available configuration to ensure consistent connectivity.
||Upgrading to Lync is helping us achieve our goal of cloud-based enterprise voice across our offices in 26 countries worldwide.
Director of Information Technology, Lionbridge
As Lionbridge continues its transition from PBX systems to enterprise voice, it plans to replace its traditional desk phones. Employees can choose between using Lync-optimized headsets with Microsoft Lync 2010 on the desktop, or they can use IP-based phones. The company has deployed several Aastra IP-based desk and conferencing phones that are optimized to work with Lync Server. Both the Aastra 6725ip desk phone and the Aastra 6721ip conferencing phone have a 3.5-inch color LCD screen so that people can easily view and search Lync or address book contact lists, add multiple parties to existing calls, and transfer calls to a mobile device. With the 6725ip desk phone, users can also view their calendars for the Microsoft Outlook messaging and collaboration client and search and see presence information for Outlook contacts.
With Lync Server, the company’s IT team will also take advantage of the extended management capabilities. Using the Windows PowerShell command-line interface, the IT team can easily deploy and manage Lync Server, and through the web-based control panel, it can manage Lync Server from anywhere on the corporate network. Help-desk employees will use role-based access control to delegate help-desk roles. The IT team also installed the Lync Server 2010 Monitoring Management Pack, a comprehensive monitoring management pack for System Center Operations Manager 2007 R2.
With its Lync Server 2010 deployment, Lionbridge can more easily deploy and support enterprise voice across the organization. “Upgrading to Lync is helping us achieve our goal of cloud-based enterprise voice across our offices in 26 countries worldwide,” says Kaldestad.
As Lionbridge retires its PBX systems, it will also eliminate maintenance charges. With more employees placing calls through Lync 2010, the company can reduce toll charges and long distance charges. With Lync Server, Lionbridge also has cost-effective options—such as the Aastra IP-based phones—to replace common area and conference room phones with hardware optimized for enterprise voice, further eliminating its reliance on traditional telephony solutions.
Employees who use Lync find it easy to manage meetings and conversations through the Lync client. “We are seeing a real upward trend in usage overall, which will make it easier as we replace our PBX systems,” says Kaldestad.
The Lionbridge IT team can more easily scale and manage its communications solution with the more flexible architecture and management options in Lync Server. With the Monitoring Server and Lync Server 2010 Monitoring Management Pack, the IT team can also more easily collate information, view trends, and diagnose problems. With the role-based access control feature, the IT team can also more easily delegate tasks. “It will be much easier for us to hand off tasks to the help desk while we focus on core management,” explains Henk Thomassen, IT Systems Engineer at Lionbridge.
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