Founded in 1708, Uppsala University Hospital is one of the leading teaching hospitals in Sweden. It delivers medical care to patients, training for students, and computer services to the regional government’s healthcare units. It is crucial that these services are available at all times. It is particularly important to ensure high uptime for the hospital’s journal system and the integration system, which converts files to different formats so they can be used by all applications. But the IT team found it challenging to maintain constant availability because it had no way to tell if a server was about to fail. The hospital has a large infrastructure of 300 servers, so troubleshooting was time consuming.
The hospital’s IT team needed more control over the network. It wanted to:
- Monitor critical servers
- Ensure servers work efficiently
- Locate potential errors and hardware failures before they happen
- Find and fix errors quickly, before they cause downtime
In 2008, Uppsala University Hospital engaged with Microsoft Partner ATEA to implement a server management solution to support its critical systems. The organisation deployed Microsoft R2, an infrastructure monitoring tool. The hospital considered 30 other products, and chose the Microsoft solution for its ease of use and compatibility with major software and hardware. Features include:
- Ongoing infrastructure monitoring
- E-mail and short message service (SMS) error notifications to IT staff
- Visual reporting tools, which can present data as graphs and diagrams
- Free management packs to ensure compliance with Microsoft servers and applications
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- Trouble shooting is easier—if an error occurs with one of the servers, the IT team can locate the source of the problem quickly.
- Server data collected by System Center Operations Manager can help administrators predict when a server is failing or reaching capacity.
- The IT team can create reports about server information at any time, so it spends less time performing hardware health checks.
- IT team’s workload is reduced, leaving it free to concentrate on other valuable tasks, and maintaining key systems.
- Critical applications have high uptime and little unplanned downtime, ensuring critical services are always available.
- Patients receive a consistently high-quality service.