The Microsoft Product Support Services engineer who answers your call has a checklist of questions to ask every caller. Having the answers to these questions ready will speed up the process of creating a customer record and if needed, escalating your call to the PSS Secondary Response Group.
PSS Checklist
Hardware Configuration
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Make/model:
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Disk(s) type, size:
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Controller(s):
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Memory (RAM):
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Tape unit make/model:
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CD-ROM make/model:
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Other devices and IRQs:
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Network cards and IRQs:
Software Configuration
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File system(s) in use:
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How are the disks partitioned:
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Protocols installed:
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NT MSD, as it pertains to the problem:
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Other network services installed:
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MS APPS installed:
Error Codes
Problem Description
Network Information
PSS Checklist Example
Hardware Configuration
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Make/model: Dell® Poweredge SP590
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Disk(s) type, size: 1 gig SCSI
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Controller(s): Imbedded NCR PCI SCSI
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Memory (RAM): 32 megs
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Tape unit make/model: ?
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CD-ROM make/model: ?
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Other devices and IRQs:
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Network cards and IRQs: Novell® ne 3200
Software Configuration
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File system(s) in use: NTFS
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How are the disks partitioned: C:
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Protocols installed: TCP only
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NT MSD, as it pertains to the problem:
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Other network services installed:
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MS APPS installed:
Error Codes
Problem Description
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Also seeing error 7023 and 7000.
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"The server service has hung on starting."
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Also "The netlogon service depends on the server service that failed to start because of the following error."
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After starting the service, HUNG in a service-pending state.
Network Information
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Type of media: UTP 10 base T
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Intermediate systems involved (gateways, routers, bridges):
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Domain info (trust relationships, WFW, LM, other nodes): Single domain master