Microsoft Operations Framework Self-Assessment Tool 2.0
Tool Overview
The Microsoft Operations Framework Self-Assessment Tool is based on the Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) best practices. It guides you through the development of a detailed problem-and-impact analysis of a targeted IT service or operational process. This tool is designed to enable you to:
| • | Better understand the effectiveness of the IT services and processes in your organization. |
| • | Define a specific problem or opportunity regarding your IT services and/or processes |
| • | Identify a variety of follow-up actions based on information you provide. |
Once you complete a 15- to 20-minute assessment, you receive a detailed report including the assessment data, a problem statement, a summary of impacts on the organization, and a customized next-step list of recommendations to help remediate the identified problem.
To start your assessment, click here.
Is the MOF Self-Assessment Tool Right for Your Organization?
IT service management and operational best practices apply to IT environments of all sizes and degrees of operational excellence. In principle, any IT operation could benefit by following the Microsoft Operations Framework and using the MOF Self-Assessment Tool. However, some organizations new to MOF or ITIL concepts may find it beneficial to read overview documentation prior to using the Self-Assessment Tool.
Additionally, MOF documentation and the MOF Continuous Improvement Roadmap toolkit are available on the Microsoft Download Center and are highly recommended for those looking to improve IT operations.
Next Steps
| • | MOF Continuous Improvement Roadmap Use this IT service management toolkit to enable service management assessments and execute service improvement programs. |
| • | MOF: An Actionable and Prescriptive Approach to ITIL Learn about MOF and how it builds on and extends the Information Technology Infrastructure Library (ITIL) to provide IT managers with an actionable set of prescriptive guidelines for improving operations. |
| • | Read the MOF Executive Overview for an expanded summary of MOF business value benefits and components. |
| • | Turn to the professionals who can assist you in achieving operational excellence in your own organization, from training your own staff to implementing Service Improvement Projects focused on specific operations processes. |
Recommended Reading
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| • | Microsoft Operations Framework Operations Management Reviews |
Related Resources
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