Analyzing the Results of the Assessment and Making Improvements

After conducting an assessment of your Exchange environment, you will need to carefully analyze the results and group them into projects that will be easy to delegate to teams and to implement. To optimize your Exchange operations and support services and to address the issues listed in the sample assessment (see Examples of Assessment Results), you will have to make improvements in the following areas:

Service Level Management (see Best Practices for Service Level Management)

Security Management (see Best Practices for Security Management)

Backup and Archival Standards and Guidelines (see Best Practices for Backup and Archival)

Change Management (see Best Practices for Change Management)

Monitoring and Reporting (see Best Practices for Monitoring and Reporting)

IT Service Continuity Management (see Best Practices for IT Service Continuity Management)

Messaging Team Management (see Best Practices for Managing a Messaging Team)

The topics within this section discuss the importance of each of these areas and provide best practices for making improvements.

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