Published: April 25, 2008

Microsoft® Operations Framework (MOF) 4.0 delivers practical guidance for everyday IT practices and activities, helping users establish and implement reliable, cost-effective IT services. It encompasses the entire IT lifecycle by integrating:

• Community-generated processes for planning, delivering, operating, and managing IT
• Governance, risk, and compliance activities
• Management reviews
• Microsoft Solutions Framework (MSF) best practices

MOF Content Online

MOF 4.0 Overview

Plan Overview

• Business/IT Alignment
• Reliability
• Policy
• Financial Management

Deliver Overview

• Envision
• Project Planning
• Build
• Stabilize
• Deploy

Operate Overview

• Operations
• Service Monitoring and Control
• Customer Service
• Problem Management

Manage Overview

• Governance, Risk, and Compliance
• Change and Configuration
• Team

Appendices

• Appendix A: Glossary
• Appendix B: MOF 3.0 to MOF 4.0 mapping
• Appendix C: Job Aids

MOF 3.0 Archive