Microsoft Operations Framework (MOF) Self Assessment Tool

Welcome

Welcome to the Microsoft Operations Framework (MOF) Self-Assessment Tool (SAT).

Objectives: This tool is designed to enable you to:

Better understand the effectiveness of the IT services and processes in your organization.
Define a specific problem or opportunity regarding your IT services and/or processes.
Identify a variety of follow-up actions based on information you provide.

Preparation: Before starting the assessment, it is helpful to identify your most crucial IT service-related or IT process-related problem. You will also want to identify specifics regarding the impacts and evidence of the problem such as financial, metric, or anecdotal evidence.

How it works: The assessment will step you through the development of a detailed problem and impact statement. You will be asked to consider a series of potential sources for your identified problem. Some of the areas will be more applicable to your particular problem than others. You do not need to select a problem source from every area considered; you will have the option to identify sources as not being applicable and to continue with the survey. The object is to have you consider the identified problem from a variety of viewpoints to identify sources that you might not have already considered.

The output: Your final report will include the assessment data you identify, a problem statement you develop, a summary of impacts on the organization, and a variety of customized next-step actions to take to begin addressing the specific problem. Anonymous information about the service delivery or process issues you might be experiencing will be stored in a Microsoft database for analysis to facilitate future improvements to the assessment tool. No private data is asked for or captured, and none will be stored.

The final report is designed to assist you with communicating the problem within your organization and to assist in the development of a business case for the follow-up activities. The assessment output will provide you with a solid basis for communication but you might also find it helpful to edit the output further for your specific needs.

How much time is needed? For each problem, plan to spend 15-20 minutes completing this assessment. If you would like to define more than one problem, you will need to take the assessment again for each problem you want to define.

Need more help?: This assessment tool is based on the experiences of the MOF Service Management Assessment (SMA) offering. If you find you need more in-depth assistance in working through the identification of of your IT problems, please contact your Microsoft representative for details on arranging a full assessment at your site.

Keyboard shortcut keys: The following shortcut keys will help you navigate through this assessment tool.

Next - Alt + N
Back - Alt + B
Exit - Alt + X
More Details - Alt + D
Restart - Alt + R
View Problem Summary - Alt + V
Recommendations - Alt + M
Print - Alt + P
Save Page - Alt + S