MOF Service Management Functions

Introduction

Service Management Functions (SMFs) provide operational guidance for Microsoft technologies employed in computing environments for information technology applications. SMFs are a core part of Microsoft Operations Framework (MOF), which provides guidance through courses, services, guides, and other media that enable organizations to achieve mission-critical system reliability, availability, supportability, and manageability of IT solutions.

Download individual chapters of the SMF Operations Guide

Figure 1: Relationship of MOF process model, quadrants, and SMFs

See full-sized image.

Listed below are chapters of the SMF Operations Guide:

•	Availability Management
•	Capacity Management
•	Change Management
•	Configuration Management
•	Directory Services Administration
•	Financial Management
•	Incident Management
•	Infrastructure Engineering
•	Job Scheduling
•	MOF Service Management Function Overview
•	Network Administration
•	Problem Management
•	Release Management
•	Security Administration
•	Security Management
•	Service Continuity Management
•	Service Desk
•	Service Level Management
•	Service Monitoring and Control
•	Storage Management
•	System Administration
•	Workforce Management

Download individual chapters of the SMF Operations Guide

Top of page

1 of 23

•	Introduction
•	Availability Management
•	Capacity Management
•	Change Management
•	Configuration Management
•	Directory Services Administration
•	Financial Management
•	Incident Management
•	Infrastructure Engineering
•	Job Scheduling
•	MOF Service Management Function Overview
•	Network Administration
•	Problem Management
•	Release Management
•	Security Administration
•	Security Management
•	Service Continuity Management
•	Service Desk
•	Service Level Management
•	Service Monitoring and Control
•	Storage Management
•	System Administration
•	Workforce Management

MOF Service Management Functions

Introduction

In This Article