Details
Product:.NET Framework
Event ID:13032
Source:Windows Server Update Services
Version:2.0.50727
Symbolic Name:HealthClientsSilentRed
Message:Many client computers have not contacted the server in the last %1 days. %2 have been detected so far.
   
Explanation
Clients should check in with the server on a regular basis for updates.
   
User Action
Clients Not Reporting

Client computers are not reporting status to the WSUS server.

Possible resolutions include:

  • Review the application event log and resolve any issues related to the IIS, SQL, and WSUS server.
  • Check connectivity from the client computer to the WSUS server and debug any issue found.
    1. Open a command window.
    2. Verify the client computer has a valid IP address: type ipconfig /all
    3. Verify the client computer can reach the WSUS server: type ping <:server name or IP address>
    4. Verify the client computer can reach the WSUS HTTP server: type http://<servername>/selfupdate/iuident.cab. This will return with the option to download the cab file.
    5. Verify that the Automatic Update (AU) client is running: type net start wuauserv
    6. Verify the AU client is configured properly: type Reg query HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
    7. If the reg query returns an error, the AU Group Policy has not been sent to this client computer or the client computer has not been configured for a non-domain environment. This has to be corrected before the next step. See http://go.microsoft.com/fwlink/?LinkID=41777.
    8. Verify WUServer and WUStatusServer are pointing to the WSUS server and port number (for example, http://<wsusservername or IP address>/<port number>)
  • Reset the Automatic Updates client by stopping the Automatic Updates client service and forcing a reset.
    1. Open a command window.
    2. Type Reg query HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
    3. Verify WUServer and WUStatusServer are pointing to the WSUS server and port number (for example, http://<wsusservername or IP address>/<port number>)
    4. Type gpupdate /force (if client machine is configured via domain policy).
    5. Type wuauclt.exe /resetauthorization /detectnow
    6. Wait 10 minutes for a detection cycle to finish before verification.
    7. Open the file <windir>\SoftwareDistribution\ReportingEvents.log in a text editor.
    8. Check the latest entry in the log file for "Success Software Synchronization Agent has finished detecting items."

Verify

Verify client computer and server status.

  • Check the server.
    1. Open a command window.
    2. Type cd <WSUSInstallDir>\Tools
    3. Type wsusutil checkhealth
    4. Type eventvwr
    5. Review the Application log for the most recent events from source Windows Server Update Services and event id 10010.
  • Go to the client computer and do the following:
    1. Open the <windir>\SoftwareDistribution\ReportingEvents.log file in a text editor.
    2. Check the latest entry in the log file for "Success Software Synchronization. The agent has finished detecting items."