Details
Product:Exchange
Event ID:1002
Source:MSExchangeSetup
Version:8.0
Symbolic Name:evtSetupComponentError
Message:Exchange Server component %1 failed.
Error: %2
   
Explanation

This Error event indicates that the component specified in the event description was not installed during Exchange Server 2007 Setup. The error code in the event description provides information about the underlying reason the specific component was not installed. There can be multiple error codes associated with this event.

  • One common error associated with this event in a clustered network environment can be:

    • Error: The service can not be started, either because it is disabled or because it has no enabled devices associated with it.

    This specific event and error in a clustered network environment indicates that the IISAdmin, W3SVC, and HTTP SSL services have been disabled on the passive node.

To determine other possible causes of this Exchange setup failure, review the Exchange setup log files. By default, the logging method for Exchange setup log files is set to verbose. The following provides information about each of the setup log files:

  • ExchangeSetup.log   This file tracks the progress of every task that is performed during the Exchange 2007 installation and configuration. The file contains information about the status of the prerequisite and system-readiness checks that are performed before installation starts, the application installation progress, and the configuration changes that are made to the system. Check this log file to verify that the server roles were installed as expected.

  • ExchangeSetup.msilog   This file contains information about the extraction of the Exchange 2007 code from the installer file.

   
User Action

To resolve this installation error, do the following:

  • If the error in the description is related to disabled services, make sure that the IISAdmin, W3SVC, and HTTP SSL services are set to the default setting of Automatic.

  • Review the two Exchange Server setup log files.

  • Use the information in these log files to determine the underlying reason for this error. For detailed information and tips regarding how to review setup log files, see Verifying an Exchange 2007 Installation.

  • After you resolve the Setup problem, run Setup again. The Setup application will continue where it left off.

If you are unable to resolve this error, contact Microsoft Product Support. For more information about how to contact support, visit the Contact Us page of the Microsoft Help and Support Web site.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.