Do one or all of the following:
- Review the Windows error code displayed in the message.
- Review the remote computer's Event Viewer for any related events indicating that a program could not be started or that an access denied error occurred.
- If this event log indicates an out-of-memory error, tell the user to save his work, close other programs, and then try to access the server again. Or, add more system RAM.
- If the event log indicates an access-denied error, change the DCOM permissions.
To change permissions
- Using Regedit, navigate to the following registry value
The clsid value is the information displayed in the message.
- In the right pane, double-click Default.
The Edit String dialog box is displayed. Leave this dialog box open.
- Click Start, and then click Control Panel.
- Double-click Administrative Tools and then double-click Component Services.
- In the Component Services snap-in, navigate to Computers\My Computer\DCOM Config.
- In the right pane, locate the program by using its friendly name.
- Right- click the program name and then select Properties.
- On the Security tab, select Customize, and then click Edit.
- Add the user to the permissions list.
If these steps don't solve the problem, contact your technical support provider.